Dixons Estate Agents Erdington Sales reviews in Birmingham

★★★★★ 5/5

Google

I just want to come and thank Sufyan for his help as he made the process so much easier and his professionalism made everything that much smoother thank you for the help and I hight recommend him

Sumaya · 17 October 2025

★★★★★ 5/5

Google

I’m a new landlord customer. Impressed with the service so far from the team, I’m still in the tenant finding phase, but the communication has been very good. Unfortunately there was a toilet pipe leaking problem, Gina Neves the Portfolio Manager was able to swiftly deal with the issue and find a plumber and explain the different costs, all communication via email as I’m out of the country. Peace of mind is very important. All fixed. Thanks!

Cheerful · 27 April 2024

★★★★★ 5/5

Google

Amazing experience with Dixons sales! Sahar, Raza and Allison were so helpful, professional and friendly! Definitely recommend :)

Ruby · 17 March 2026

★★★★★ 5/5

Google

Thanks to Louise Wright and there staff. Finally I sold my property through Dixon estate agent(Erdington)it was on market more than nine months after dixon estate agent put on the market within 2 weeks I found buyer and Finally I sold it.they are very professional and reliable and quick respond.

SAYEED · 6 May 2025

★★★★★ 5/5

Google

I recently had a repair done at my property, and Gina was fantastic throughout the entire process. She kept me informed every step of the way, making the whole experience stress-free. The repair was completed satisfactorily, and I appreciated how easy it was to report the issue and get it resolved. I highly commend Gina for her professionalism and excellent communication. Thank you again, Gina!

Akinsola · 10 October 2024

★★★★★ 2/5

Google

Having experienced them with buying our property and then selling it, I would only recommend them if you were buying, would not recommend them to sell. In general, i would choose another estate agent in the future.

SK · 3 October 2026

★★★★★ 5/5

Trustpilot

Excellent communcating skills from Dixons estate agent staff

I met Becca in Birmingham while I have put up for rent my house through Dixons estate agents. Becca was tasked to carry out viewing of interested people. The reason that I am writing this review is that I was impressed how well Becca did carry out the viewings and how professional she comes across especially in communicating with people.

Arben · 10 December 2025

★★★★★ 1/5

Google

If I could give no stars on this branch I would. Spoke to Charlotte and asked her nicely to arrange access to rented property. She was so rude and unassertive on the phone it made me sick to the the stomach. What amazes me she is also an assistant manager. I politely asked to speak to the manager of the branch and she would simply decline transferring me to manager. Horrible customer service and horrible property management. It also applies for sale of property. AVOID this agent at any cost.

Svet · 29 November 2023

★★★★★ 5/5

Google

I have been with Dixons for a number of years and have found the service of a reasonable high standard especially with Gina Neves. I would really like to thank Gina for all her help in looking after me as a landlord and dealing with all tenant issues. She is very polite and courteous whenever I have spoken with her. Keep up the good work Gina & thank you.

Vina · 26 June 2024

★★★★★ 5/5

Google

Recently brought a house through this branch. Rob was fantastic when helping us find what we were looking for. We did everything in house. Nothing was too much trouble for Gurdeep the mortage advisor & the solicitor we were given was top class, could not fault Hannah with weekly updates on how the purchase was moving along. As first time buyers having it all in house took the stress away. Welcome box is a lovely touch too. Thank you.

Jemzpudz · 29 November 2023

★★★★★ 5/5

Google

Fortunately I had the opportunity to get involved in real estate and I had a delightful young man called sufyan deal with me . I was astounded at him noticing small details and knowing the answers to all my queries almost before I even asked . At no point did I feel rushed or pressured rather he made the whole experience comfortable and I couldn't be happier . To anyone reading I would definitely recommend dixons .

Ismail · 10 November 2025

★★★★★ 5/5

Google

I recently began renting a property through Dixons and would like to thank the team for all of their help. Hassan showed me around the property and made organising the contract very seamless. He has always helped with queries in a timely manner and made sure I was content overall. I've had issues with letting agencies in the past and I'm confident I won't have that with this team. I have experienced some issues within the property whilst living here and the team liaise very well with the landlord to get things fixed. Harry, the property manager proves to be just as helpful. My oven didn't work when I moved into the property, and Harry was persistent to get it fixed after several visits, always looking for a new way to solve the issue. He made sure to remain transparent and always kept me updated. This issue affected me financially as I couldn't cook and both Hassan and Harry put my mind at ease as I could trust they would find a solution. Often, tenants can worry that they won't receive adequate support but this team show they are completely impartial and support both the landlord and the tenant. It is clear that this team cares about building rapport with their clients. Having consistency with the staff has been a great help. I recently had a property inspection and Hassan was very friendly as usual and made sure to document any concerns I had about the property. This was particularly helpful as I got used to living with some things that were a slight concern. He also followed up with a small request I made that I thought could easily be forgotten. Overall, I'm so grateful for all the help this team at Dixons have provided me. With their efficiency, kindness and dedicated support for tenants, I would highly recommend to rent with them and their landlords. If I ever choose to leave the area, I would definitely be disappointed to miss out on this team.

Chanelle · 25 October 2023

★★★★★ 5/5

Google

I did a bit of shopping around before selecting a local lettings agent and was quite dissapointed as a few other highly ranked lettings agencies in Erdington never picked up or returned my calls, others - were only able to arrange evaluation in a week's time at earliest. By contrast, I managed to get through Adam at Dixons on my first call and he was available for property evaluation at my earliest convenience. We had evaluation arranged for Tuesday afternoon following which we agreed to proceed with Dixons as Adam was able to offer competitve prices and we were comfortable that it was very easy to get hold of him (again, in contrast to the other local lettings agencies). On Wednesday Adam came around to take photos of the property. The advert for the property went live on Thursday and on Friday morning we had 5 viewings booked for the following Monday morning. By Monday afternoon we had 4 offers. In total, it took less than 5 days from the evaluation to the receipt of the offers. Throughout these days, Adam kept us up to date with the progress. Once the applicant was selected, it took 4 days to complete the checks and get the agreement signed. We would like to say a big thank you to Adam for such a fast and pleasant transaction - his experience, expertise, professionalism and availability made this stressful time quite easy on us. I would 100% recommend to other landlords who are looking to let not to waste their time and effort on other local lettings agencies and just go with Dixons as they won't be beaten on the price, efficiency and effectiveness.

Aleksandra · 25 October 2023

★★★★★ 5/5

Google

The Team at Dixons Erdington have been phenomenal from start to finish. Had a particularly complex sales journey whereby there were various unforeseen circumstances and obstacles in selling my Dad's property, plus one of the buyers was overseas which required alot more checks. This required regular intervention by Dixons to move the sale along. Left alone the whole sales journey would of ground to a halt. Sarah Blair and her team were brilliant. Sarah was on the case and as soon as updates were available she contacted me so I was fully aware of what was going on. Although the whole experience was stressful (who said buying and selling property wasn't!) especially for my parents, I couldn't of asked for a better service from Dixons Erdington. I was always happy to receive a call from them!. Thanks Guys for your help and support!! Definitely recommended.

Cheung · 25 October 2023

★★★★★ 5/5

Google

Louise was very good very knowledgeable supportive as well as zac

Fustum · 10 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

Gina Neves has been totally brilliant.Time and time again she has ensured that relevant works have been executed and I am kept up to date with progress of the said works. I have several properties and have a number of different agent’s managing my properties. Gina is the first that I have truly appreciated as she delivers on what she promises. My Thanks Ayyaz

Bushra · 25 August 2024

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

Sarah at Dixons was absolutely brilliant in navigating us through the sale of our property. Her professional and efficient attitude through some pretty tough times was amazing. We appreciated her hard work, honesty and transparency and for always communicating updates to us. Sarah was always available to help us and go far beyond her remit to assist us with the sale. I would HIGHLY recommend using Dixons Estate Agent. Thank you so much to Sarah and your team.

Fabi · 25 October 2023

★★★★★ 5/5

Google

I would like to say thank you to Sarah and sandy for all their work on helping me purchase my property. Great communication from phone handling to prompt responses through email. The whole process has been great. I used their in house mortgage advisor sandy who worked his magic and also their recommended solicitors who were amazing too. Thanks guys!

Ali · 24 September 2024

★★★★★ 5/5

Google

Absolutely fantastic service from Sales Branch Manager Raza Muhammad. From day one was happy to see me at last minute and squeezed me into his busy schedule, the entire process from start to finish was impeccable. Raza, clearly explained in laymen’s terms all the options available . My tenant find was done before the opportunity to have a letting board put up. He has gone above and beyond . All my questions were answered and he ensured all the legal aspects were fully explained. He is truly an asset to Dixons. Thank you for a great experience where the customer has been put first.

Johnny · 1 September 2025

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Google

Asad, the broker at Dixons is brilliant! Our experience with him was amazing. He was professional and transparent throughout the entire process. He went above and beyond to ensure we were getting the best mortgage to suit our needs. I highly recommend Asad and I will definitely call on him if the opportunity arises again!

Najla · 28 October 2024

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026