Trusted Agent profile · Birmingham
★★★★★
499 reviews across 2 platforms
1 Sutton New Road, Erdington, Birmingham, B23 6TJ, B23 6TJ
Dixons Estate Agents's office in Birmingham, at 1 Sutton New Road, is rated 4.2 out of 5 across 499 reviews on two platforms, including 317 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
5/5
GoogleI had a great experience with Dixons. The communication was really good, displaying a high level of professionalism. A special shout-out to Sarah and Charlotte for their helpfulness towards the success of the sale. Highly recommend their services! ⭐⭐⭐⭐⭐
Many thanks Ryan for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been using Danielle with my partner for buying two houses and for all remorgages as well and she provide absolutelly brilliant service. She really care about customer make you feel that you are in good hands. She is chasing solicitors constatly to keep me informed for updates. She is friendly but absolutely profesional. I can recommed her for everybody and definatelly we will come back to her for next remorgage.
Hi Karolina, thank you for your great 5* review and recommendation for the professional and effective service you received from Danielle and the team at Dixons, through your two house purchases and remortgaging requirements. I hope we can continue to work with you in the future. Best wishes, Tracey.
5/5
GoogleGreat communication and zero hassle we dealt with a lady called teyneil who was very helpful and dealt with us throughout our application very highly recommend dixons
Thank you for taking the time to leave us this great 5* review and recommendation Luke. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
5/5
GoogleWe had wonderful experience with Amy when searching for a rental property. Her professional manner and dedication to her job meant we were able to find the perfect rental very quickly. The whole process was stress free as she organised everything and advised us on what we needed to do. If anyone is looking for quality, hassle free service, ask for Amy at Dixon's real estate in Erdington.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
5/5
GoogleDixon's Erdington lettings teams Nadia and Shannon have been really professional, enthusiastic and proactive. It was a joy just to speak to them with so much laughter. Most importantly apart from the fun they also secured a tenant within a week and followed through so smoothly with quick responses in between. They go the extra mile. I would highly recommend their service!!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you very much to Gina Neves. She is a property manager who looks after all my 4 letting properties very well. She sorted out every issues very quickly and professional! 5 Stars 🌟🌟🌟🌟🌟 …
Thank you Beau Korakos Ruang-Oun for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI have tried ringing on and off for 3 days now and all I get is a recorded message to leave details. Not good for people looking to buy or sell. What poor customer service. I was looking to sell my property with you based on 4.7 review rating. Not sure how you got this I have taken my business elsewhereNegativeResponsiveness
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
5/5
GoogleI have been using Danielle at Countrywide Mortgage Services for the last 4 years. I wouldn't go anywhere else. She is incredibly professional, organised and knowledgeable and has made the experience very straightforward, for someone who was taking out a mortgage by herself. I have already recommended her to a few family and friends and will continue to do so in the future. First class service! Thank you so much!!!
Thank you Claire, it is good to know that Danielle was able to deliver a straightforward service. Kind Regards, Sarah
5/5
TrustpilotExcellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
5/5
GoogleThe whole team were fantastic and a pleasure to deal with. I have used different agents in the past, but with how professional, friendly and responsive the team are, I will certainly be using them again in the future. Great value for money and I could not recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleDenise was helpful and friendly every time when we met her. She is really very good friendly and professional.
Many thanks for your 5* review. Best wishes, Tracey.
5/5
TrustpilotDixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
5/5
GoogleRaza and Teyneil have been amazing at getting us moved in. Very quick and professional. Thanks for all your help😁 …
Thank you so much Katie Louise for your wonderful 5* review! We're thrilled to hear that Raza and Teyneil were able to assist you quickly and professionally. Best regards, Lucy, Customer Relations Team
5/5
GoogleDixon has been deligent in their dealing with their customers. I so much appreciate them.
5/5
TrustpilotSuccessful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much
1/5
TrustpilotAvoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
5/5
TrustpilotSarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
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