5/5
GoogleFabulous service, will definitely use again in the future. Always gives you an honest opinion. Thank you to the team!
Agent replied · 24 August 2024
Thanks Lisa for your great 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Birmingham
Dixons Birmingham reviews
★★★★★
406 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, B29 6HW
Dixons's office in Birmingham, at 848 Bristol Road, is rated 4.7 out of 5 across 406 reviews on 1 platform, including 406 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleExceptional service! My mortgage advisor was Megan Lyman and she was very professional. From start to finish, she kept in contact, kept me up to date and supported me to buy my first property. I would recommend countrywide based on this. Fantastic customer service and proactive approach enabled an extremely fast turn around from Mortgage application through to completion! Thank you!
Agent replied · 13 June 2024
Many thanks for your wonderful 5* review. Delighted to read of the great customer service you received in your first property purchase. I hope you are settling in well. Best wishes, Tracey.
1/5
GoogleBad customer service and unethical behaviours. I don’t trust them.
Agent replied · 24 December 2024
Hello Mursel, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our customer service. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleTayla at Dixons helped us finding somewhere we as a couple could call home, and we are extremely greatful, excellent customer service
Agent replied · 13 June 2024
Hi Jaime Jones, thank you for sharing your positive experience with Tayla at Dixons Sales and Letting Agents Selly Oak. We are delighted to hear that Tayla provided you with excellent customer service and helped you find a place to call home. If you have any further feedback or need assistance, feel free to reach out to us. Kind Regards, Lucy, Customer Relations.
5/5
GoogleI had a great service from Dixons in my area. Lovely people, very professional, supportive, friendly and a big help sorting all the legal and admin stuff when I sold my property. I can highly recommend Dixons.
Agent replied · 13 June 2024
Many thanks for your recommendation, kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GooglePurchased our first home with Becky's help - everything went smoothly and I really appreciate everything she did to help us.
Agent replied · 13 June 2024
Hi Robin, thank you for sharing your positive experience purchasing your first home with Becky's help. We are delighted to hear that everything went smoothly and that Becky provided excellent assistance. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a viewing with Tim he was so helpful and friendly and made the experience amazing!!
Agent replied · 29 August 2024
Thanks Simran for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly professional and personable staff who helped my purchase my first home. They were always on hand to answer any queries and ensured the process was completed efficiently, Highly recommend
Agent replied · 13 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly professional and lovely friendly staff especially the lettings negotiator Tayla Mansel very polite and informative. And very easy to talk to you
Agent replied · 13 June 2024
Dawn Page thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am really happy with the help I received from the staff and they are all very friendly and helpful.
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review Ajmal. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood service from Tayla on the lettings team. I would recommend her again and again
Agent replied · 29 August 2024
Many thanks Kabir for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleHad a property viewing with David, who was incredibly helpful, honest, knowledgable and was very professional in mediating between myself and the landlord. My partner and I can't thank him enough for his efforts (:
Agent replied · 13 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMassive Thankyou to tayla and Teliah for helping the process of my moving go so smoothly, both went above and beyond to help! Highly appreciated and would definitely recommend.
Agent replied · 13 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleCompletely understanding of very busy work schedule and slow replies and form filling. Once we'd managed to get everything filled and replied, the move was sorted immediately and smoothly.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent customer service from Tayla, she went above and beyond to help me and was very polite, definitely would recommend this shop to all.
Agent replied · 13 June 2024
It’s really lovely Ravski to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe team at Dixons Selly Oak are fantastic. We've just completed a sale & purchase and I can honestly say they kept us informed at every stage of the proceedings with courteous professionalism. I wouldn't hesitate in recommending them for your next property venture.
Agent replied · 13 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you both tayla and Caitlin you both been amazing really made everything go smoothly
Agent replied · 24 August 2024
Thank you for taking the time to leave us this great 5* review Alison. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am happy to business with them Quick response and staffs are very kind.
Agent replied · 24 August 2024
Thanks for the wonderful 5* review Kim Chi! Best wishes, Lucy, Customer Relations.
5/5
GoogleWonderful experience, lovely staffs and always ready to help.
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Joy. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to say a very big thank you to the wonderfull team in Selly Oak. The process was handled very professionally and swiftly by Emelia, Barry and Claire. Rosemary
Agent replied · 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery welcoming and polite, the viewing agent was on point and on time. Although the house wasn’t for me I have to say the agency was quite good. Definitely will recommend.
Agent replied · 13 June 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleI would definitely recommend Dixons Selly Oak. Very supportive, individual service from Teliah. Thanks for always findng me the perfect tenant.
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a lovely experience with Riegan at this Dixon’s branch. No question was too much. She went above and beyond, including facilitating my dog being allowed in the tenancy. Extremely professional and patient, a skill that sometimes other estate agencies lack!
Agent replied · 13 June 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleTaylor helped us find our dream home 🏡 nothing was to much 🥰 …
Agent replied · 24 August 2024
Hi Denise, we're thrilled to hear that Taylor helped you find your dream home! Thank you for sharing your positive experience with us. 🏡🥰 Best wishes, Lucy, Customer Relations. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dixons Birmingham
Has Dixons won any awards?
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.
