Trusted Agent profile · Birmingham
★★★★★
406 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, B29 6HW
Dixons's office in Birmingham, at 848 Bristol Road, is rated 4.7 out of 5 across 406 reviews on 1 platform, including 406 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI viewed a house recently on behalf of someone. I was very grateful for Tayla’s attentive approach and she fulfilled all questions that I had from the people I was viewing for. I highly recommend this company and Tayla herself, made me feel at ease. Thank you very much
Many thanks Giovanna for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Dixon Selly OAK. They have been extremely helpful in finding property, during letting and even after letting they are there to help. I would especially name Tayla Mansell, she is the best. Extremely satisfied.
Thank you for leaving us your superb 5* review Mannan. Best wishes, Lucy, Customer Relations.
5/5
GoogleDixons have been managing the let of my apartment, and have been amazing - especially Krystal, always been there when I've had any queries - doing a fab job. Thank you
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleDavid was very helpful to find for me good property
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSamuel Barnett from the maintenance part of Dixons has been a great help. Communicated with me throughout. Replied to emails promptly, telephone manner was professional, kind and friendly. Found a great contractor to do the work on behalf of my landlady. Really pleased.
Thank you for your 5* review Lisa French. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GooglePaul is the best mortgage consultant anyone could ever ask for. He makes the home buying process entertaining and less stressful. Thank you Paul. See you soon when it comes to remortgaging 😀😀😀 …
Thank you for your lovely comments. I have passed your feedback to Paul. Kind Regards, Sarah
5/5
GoogleI have now bought a house and sold a flat with Dixons. I would recommend them to anyone who asked me. The Selly Oak branch work so well as a team and were so helpful, friendly and efficient., right from first meeting, keeping up to date and chasing solicitors in the whole process. Thank you so much.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am a landlord. I assumed that because Dixon’s is a big name and reputable estate agent, my property would be safe in their hands. I was wrong. I received a call telling me the current tenants will be leaving however they are unable to let my property as the tenants have left it in an un-lettable state. These tenants found and vetted by Dixon’s have left my house damaged, vandalised and dirty. These are the kind of tenants Dixon’s have put into my property. To add insult to injury, they send me a quote for thousands of pounds to put the property back into a lettable state. I am still chasing them to get the deposit from the tenants, no luck so far. I have decided to take back the management of my property because whilst Dixon’s is happy to charge and take letting and management fee from myself and the tenants they are incapable of providing a good service to landlords. If you are a landlord, I would personally advise against giving your house to Dixon’s. I would suggest instead you find a team of builders and manage the property yourselves. This experience has put me off agents and I am thoroughly disappointed with Dixon’s and the costly bill I have been left with as a result of their tenants, not to mention the empty property which I cannot let.
Hello, We have noticed that you have left a very similar comment for one of our other branches. Please can you contact us at review@countrywide.co.uk. so that we can confirm which property and branch we were managing as well as to discuss in detail your concerns. Kind regards, Scott
5/5
GoogleWe sold and bought a property through Dixon's in Selly Oak. Both had their challenges and we felt supported as both a seller and a buyer. The team at Dixon's always kept us informed of the progress and they helped us through what was a very stressful process. We would have no hesitation in recommending them.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI called Dixons at selly oak and spoke to a lovely lady called Taylor. She went above and beyond to answer my questions and sought advice from her colleagues to seek clarification. I most certainly would use Dixons at selly oak because of her proffesionalism alone.
Many thanks for your fantastic 5* review Simone. Best wishes, Lucy, Customer Relations.
5/5
GooglePaul was our mortgage advisor and we cannot thank him enough. He found us a competitive mortgage package and made our first purchase extremely easy. Worth every penny, would strongly reccomended.
Azall, thank you for taking the time to leave such a kind words and 5* review. Best wishes, Mark
5/5
GoogleBrilliant Thank you David. Very nice person.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
4/5
GoogleWe bought our house through Dixons in August last year. We found Amelia friendly, knowledgeable and helpful - she listened carefully and took on board our particular needs. She put a lot of effort into getting a successful purchase for us, and it paid off!
Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have bought a property via Dixons. Great experience. Very professional, helpful and responsive. Dale was fantastic.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing work by the team Dixons
"Thank you for your kind words! It's our pleasure to provide amazing service to our customers like you. We appreciate your support and hope to work with you again in the future. #TeamDixons" Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googleit was very freindly and understandble and it was high standard and it was becky the satr who help me a lot i will kindly refer evreyone too look at dixon☺️☺️
Many thanks for your outstanding 5* review and your generous comments Keny. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll went well. Good Service.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleNick Shaw at Dixons Selly Oak . He is very professional, constantly in touch keeping me up to date with progress. I cannot recommend him high enough and I will not consider using anyone else. dealt with agents but nick is very professional. your not another number to him. would recommend him anytime!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
Googlevery happy with the service Charlotte and Paul help us a lot trough the process buying our first house.Dixon selly oak have an amazing team. Always happy to help or advise, whatever the situation. I must also comment on the staff who deal with contracts and property management (apologies to those members of staff I have dealt with & not mentioned by name) are all extremely helpful, professional & competent, I cannot praise them enough.kind regards Eddie
Thank you for leaving us this wonderful 5* review. Congratulation and best wishes settling in to you new home. It is always lovely to know that the service we provide to each and every of customer is up to the standard expected of us. I will make sure i share this review with Charlotte, Paul and the entire team at Dixons in Selly Oak. Thank you once again. Kind regards, Sarah
5/5
GoogleVery professional and dedicated team at Selly Oak we had many challenges in trying to sell our flat as the space was small we couldn’t decorate it to our satisfaction as we were living in it as well before selling Dixons were patient with us and helped us through a very stressful period. We got the right buyer at the right time and everything went well. Thanks guys you are the best
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleFollowing the use of a Dixons competitor and not selling, I decided to switch angents. After selling the property quickly, I then found the service very professional with great communication throughout. Would definitely use them again and urge others too.
Thank you Ian for your wonderful 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleTerrible service. We rented a house, and it was handed it to us with many problems .When we called to ask that they solve the issues we were ignored EVERY TIME, they referred us to the property manager, who ignored us as well. My partner went to Dixons in person , and he got blown off again. We are still waiting that someone does something about everything that's wrong in our house.
Lara, I am sorry to read that your experience did not meet your expectations. Countrywide take all feedback seriously, can you please email further details to review@countrywide.co.uk and a full investigation will take place. Kind regards, Mark
5/5
GoogleTim Reynolds and Danielle who manage lettings from our local branch have done a superb job at getting multiple viewings for our property and ultimately securing good tenants. They are very approachable, friendly, professional and knowledgeable, while being happy to help at all times explaining and answering queries, while resolving all issues. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleTim and Tina were most helpful in the letting process- making the formalities very digestible. Great communication throughout. Would highly recommend!
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.
