5/5
Tayla has been great to work with in setting up our new tenancy. Always very professional and quick to respond!
Agent replied · 13 June 2024
Thanks Zachary for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Birmingham
★★★★★
406 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, B29 6HW
Dixons's office in Birmingham, at 848 Bristol Road, is rated 4.7 out of 5 across 406 reviews on 1 platform, including 406 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
Tayla has been great to work with in setting up our new tenancy. Always very professional and quick to respond!
Thanks Zachary for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
I love the services and I never felt alone during all the purchase process
Thank you for your kind words! Our team is dedicated to providing excellent service throughout the entire purchasing process. We appreciate your support and hope to continue exceeding your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
Dixons were the estate agents for our seller and were brilliant - always available to discuss the process and importantly completely on the case keeping the purchase moving.
Thank you for your positive feedback! We strive to provide exceptional service and are thrilled to hear that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Honestly very disappointed, I traveled from Bolton to Birmingham to see a house that was for rent. It turns out that the girl who spoke to me left us stranded in the street, she doesn't appreciate or answer her cell phone, nor does she call us.he g Wasted time and money (travelling) for nothing.
Hello Waqas, We are very sorry to hear about your negative experience. Please contact us at review@countrywide.co.uk so we can investigate what happened and improve our service. Sincerely, Lucy, Customer Relations Team
5/5
Dixons were one of the more expensive agents I had in to quote. But Claire sold me the whole experience. She was enthusiastic and keen and this didn't go away once I was signed up. My house had an offer and was SSTC within a week. Jan did a great job on the after sales side and kept on top of chasers and kept me informed. They certainly earned their money!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Since managing my property, Dal has been extremely helpful and consistently responsive in dealing with matters regarding my rental property. Dal has continued to take into account the needs of tenants and myself as a landlady!PositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent experience with dixons Selly Oak, very reliable and great service
Thank you for the kind words! We're so glad to hear that you had an excellent experience with us. Our team at Dixon's Selly Oak is committed to providing reliable and great service to all of our customers. We appreciate your feedback! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
Tayla was very helpful on my viewing, I will definitely recommend her if the needs arises.
Many thanks Omokiniovo for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Caitlin Barry made the process of fining and moving to my new home very quick and easy! Appreciate all the help given.
5/5
⭐⭐⭐⭐⭐ We had an exceptional experience with Becky from Dixons during our recent house purchase. From start to finish, she was incredibly supportive, and patient. Becky guided us through every step of the process, promptly answering our questions and addressing any concerns we had. Her professionalism and dedication made the whole experience smooth and stress-free.
Thank you for taking the time to leave us this amazing 5* review Riya. Kind regards Lucy, Customer Relations.
5/5
A big thank you to Taylor she was very helpful and explained everything to me
Thank you for taking the time to leave us your 5* review Hazel! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Best state agent I dealt with in the area. Specially Georgia was very helpful during all views and answered all our enquiries patiently. Great team, very kind and friendly. I hope to deal with Dixons state agent again on my next purchase. Thank you 🙏
Thank you very much for taking the time to leave this fantastic 5* review of your experience with our Dixons team. Best wishes, Lucy
4/5
I dealt with David when moving into my property he was very helpful with any queries I had and dealt with them very professionally.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
4/5
Was very easy and fast process with dixsons
Thank you for your kind words! We strive to make the process as easy and quick as possible for our customers. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
Claire and Amy were great and supportive during my first purchase of a house!
5/5
It was emotional but we completed. Thank you to the team at Dixons (Selly Oak) for there patients, understanding and expertise in getting this purchase over line. look forward to another purchase in the future.
Thank you so much for your kind words! We are thrilled to hear that our team at Dixons, Selly Oak provided you with excellent service during your emotional purchase. We are grateful for your trust and can't wait to work with you again in the future. Kind regards, Lucy, Customer Relations.
5/5
Dale and the team were great at handling the purchase of our new home. The team were helpful throughout and very accommodating .
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Just picking up the keys for the 36th house purchase in 3 years. It's always a joy to deal with Dixons @ Selly Oak. We've developed a good working relationship with the team who are easily able to identify the type of properties that my investors want for the portfolios. Particular mention to Sue McKnight, Jan, Tim & Georgina, their professional and engaging manner makes me keep coming back for more. Easily the best in Selly Oak by a huge margin and certainly the best Dixon branch I've dealt with Nationwide.
5/5
Estate agents are usually viewed with very low respect. Dale Williams at Dixons Selly Oak has almost single handedly completely changed my perceptions on this point. He was very professional, constantly in touch keeping me up to date with progress, and gave excellent advice that resulted in a more profitable sale after a long complex process. I cannot recommend him high enough and I will not consider using anyone else.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
3/5
I have been renting a Dixons property for 2 months, cant fault the help to get us moved in completing all the paperwork. Just one thing when we viewed the house, there was no back door key so couldn't go in the garden ( which at the time wasnt an issue we looked out the window ). Although the day we moved in and found the next door neighbour has a very big dog they keep in the back garden, who barks at the slightest movement out there !! We also have a dog so at the moment its a work in progress so to speak. Thinking back maybe Dixons knew about the next door situation hence why the back door key at the time they couldn't find hhhmmmmm. A bit disappointing looking back at least we would of known the situation.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
I would definitely recommend Dixons Selly Oak. Very supportive, individual service from all Dixons staff that worked with me. Claire - good advice re asking price (which we got). Amelia - lots and lots of viewings on the property we sold and good advice with offer I made for the property I bought. Jan - really helpful especially chasing the solicitors. Thanks all of you.
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations
5/5
We met up with a number of agents who all seemed to be offering the same service, using the big websites like Rightmove and Zoopla. We decided to try a smaller company who seemed very enthusiastic and were also cheaper and even offered a free energy performance certificate. Unfortunately, the property was marketed with them for over 3 months without any serious offers close to the asking price. We decided to try Dixons next and met up with Julia (Assistant manager of the Selly Oak branch) who explained they had access to a larger number of buyers as they had more offices around the area, and also they had a process to validate the buyers to ensure if anyone made an offer, they would be serious and in a position to proceed. At first, I thought it a was marketing talk as all the agents seemed to be saying the same things, but Julia was very true to her word. Within a few weeks, they had found a cash buyer at a price level that broke the ceiling for the road. A special thanks to Jan Sturley who was there afterwards to keep an eye on the process, dealing with the Solicitors and being a reassuring point of contact.
5/5
Very professional team at Dixons Selly Oak especially big thank you to Georgia and Krystal for all help finding the buyer within a week ! Responding quickly on any queries, very friendly team. Fully recommend Dixons.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
Backy is did the great for us for the whole journey. Thank you
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.