Trusted Agent profile · Birmingham
★★★★★
406 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, B29 6HW
Dixons's office in Birmingham, at 848 Bristol Road, is rated 4.7 out of 5 across 406 reviews on 1 platform, including 406 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleGreat bunch of lads. Claire, Jan, Becky and Amelia were a pleasure to deal with and sold my house a week after going to market. Really professional and kept me updated throughout the process
Thanks for the wonderful 5* review Connor Sheehy! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe approached Caitlin with impossible task of finding us a house in a week due to unforeseeable events in our personal life. Caitlin nailed this and went above and beyond. Caitlin treated us with compassion and kindness throughout the process which we will always be eternally grateful for. The communication throughout was really reassuring, especially because we were away on holiday at the time. Thankyou so much to Caitlin and all of the Dixon’s team at Selly Oak, you have all been amazing!
Jessica Billingham thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Googlevery good customer service and good communication with us,Thank you Caitlin Barry for through out our tetany process.
Thank you for your 5* review Jittu! We're delighted to hear that Caitlin Barry provided you with excellent customer service and communication throughout your tenancy process. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad some great help and advice from Tayla. She was patient, understanding and really helpful. Nothing was too much trouble. Thank you Tayla! I would definitely recommend Dixons selly oak.
Many thanks R Rogers for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDixons Property made securing our new home effortless. Special thanks to Caitlin Barry for her exceptional support throughout the process. Highly recommend their service!
Thank you Luis for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt’s an amazing experience with Dixons selly Oak branch and I am so pleased especially with the services rendered by Sophie. Such a top notch customer service support. Keep it up please
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat process for letting a property all finalised swiftly.
Thank you for your kind words! We are thrilled to hear that our process helped you let your property quickly. We strive to provide efficient and seamless service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRyan Smith very helpful through the end to end process of moving homes.
Thank you for sharing your positive experience with Ryan! We're glad to hear he provided valuable assistance during your home move. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAn amazing and seamless experience provided by these guys. They went the extra mile to ensure we completed on time and shared the journey with us. Special mention to Jan who communicated and updated us every single day - we look forward to working with both Jan & Ilan again very soon - hope you enjoyed our chocolatey treats :)! Thanks again xxx
Thank you Raj for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleBrilliant estate agents - flexible, informative and always available to discus various process when it comes to purchasing a property. Always on the case keeping the purchase moving and ready to investigate when there are delays. Again great service. Thank you!
Thank you for your kind words! We are thrilled to hear that you had a great experience with our estate agents. Our team works tirelessly to provide flexible and informative services to ensure a smooth property purchasing process. We are always here to help and are committed to keeping your purchase on track. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTayla was very wonderful and highly professional today, she touched on and spoke on all the essential points as regards the property which perfectly satisfied my curiosity and enquiries.
Many thanks Shola Obaribirin for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Googleryan smith was very helpful and helped me find my dream home and i’m looking forward to moving in i can’t express how grateful i am i would recommend dixons to anyone who is looking for a property best in the business
Thank you so much for the kind words, we are thrilled to have helped you find your dream home! It was a pleasure assisting you and we look forward to helping others find their perfect property as well. Our team at Dixons is dedicated to providing the best service in the business! #livewhereyoulove Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFollowing a recent poor experience with another agent, it was refreshing dealing with Dixons for rental. Tayla was great, informative, good communication and very helpful. Would definitely recommend!
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleWe had the delighted experience of staff at Sellyoak Branch, Becky, Claire and Jan you are 3 amazing girls. They have given us 100% help and support every single step of the way after purchasing a property via their branch. I cannot thank them enough and feel so grateful for everything they did to help myself and my husband along the way
Thank you for taking the time to leave us this amazing 5* review and your kind words Veronica. Kind regards Lucy, Customer Relations.
1/5
GoogleI have signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. They then double-charged me the tenant sign on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and I have been chasing a refund ever since - 2 months now. It also took 1 month and about 5 emails just to have them send me the tenancy agreement and relevant paperwork. They have now charged upfront for 1 year of management fees (tenant paid up front) and I am trying to get this refunded and get out of this 'service' as the minimum term is 6 months. Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I will update this review if anything improves. I had a meeting in person with the branch manager today (5/4/23) and have been given a new set of promises that I will have some money refunded. UPDATE Nov 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager Tim has no clue how this works. I've been asking for 2 months, and have not wasted money protecting a deposit I do not have because they told me to. It's absolutely laughable that I got Dixons involved to make property management easier - it has been the worst experience I've ever had being a landlord. UPDATE Jan 2024 - Dixons refused to return any deposit so that I could continue managing the tenancy myself, so be aware of this. Instead I had to negotiate over a period of months to have the deposit returned directly to the tenant. More recently I have asked for evidence that a right to rent check has been carried out. They have refused this on data protection grounds, even though I an also a registered data protection officer. It has been over a month since my request, and I have tried to follow up since but as usual they are not forthcoming. As my tenant has now ended their tenancy and moved on and they finally have their deposit after months of nagging Dixons, this should hopefully be the end of it. I remain baffled at how much harder Dixons made my experience as a landlord and I wholeheartedly recommend you avoid them as a tenant or landlord. Their copy/paste response to my review was never followed up, I have been in touch with them for over a year now and they have done absolutely nothing in response to this review.
Hi James, Please contact us via review@countrywide.co.uk if the matter has not been resolved and we can put you in touch with our dedicated Customer Care Team. Kind regards, Scott @ Customer Relations.
1/5
GoogleAfter 3 months of fighting to get our deposit back I am finally free of this letting agent and to advise nobody else suffers with them. Raised on 26th May our washing machine didn't work, took them until 13th July to sort out a replacement. Pressure tactics to get us to sign another 12 months with emails and calls non-stop asking us to sign for another 12 months or tell them that we're leaving when we're entirely within our rights to stay on as a rolling tenancy without them evicting us. Getting the deposit back was an absolute joke, with the 10 days they mention in our tenancy entirely ignored and their "deposit specialist" taking almost a month to tell us anything about if they were taking deductions. At this they tried to claim deductions such as we'd changed the locks without permission, when they had changed the locks when repairing the front door and either forgotten or not taken proper notes on this. Other claims were for cleaning and repairing a curtain rail. The curtain rail they quickly gave up on with my photos of it hanging off when I had got the keys. When we gave up and went through our deposit protection scheme they tried to throw in more previously unmentioned cleaning charges, such as for the carpet when we had moved into a house with an incredibly stained and torn up carpet, apparently not paying all our rent when we had and even more other cleaning charges which were thrown out by the independent adjucation after my extensive records of emails, videos and photographs. Avoid unless you like waiting a ridiculous amount of time for repairs and fighting extensively for return of your deposit.
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmy was very helpful from the beginning to the end of our journey to purchase our first home. Very patient with our endless queations and requirements
P B thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Team at Dixons were very helpful through the whole process. They came to assist when we needed help and also kept us in the loop when ever new information was required. To have the reassurance from the team throughout was a great comfort. Thanks to Dale and the team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the best experience when viewing properties to rent. Tayla phoned me thursday morning about a property I had enquired about and although it wasn’t available she took all of the things we were looking for and was very accommodating at letting us view a property the same day. She even sent me a video of the property as my partner viewed but i didn’t manage to make it. Has always been very friendly and quick replying!
Thank you for taking the time to share your experience and for your wonderful 5* review Molly! Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Dixon’s Selly Oak enough! Recently moved into a new rental property with them and had a great experience. Riegan is extremely professional and responded to every question or query we’ve had. Paperwork was easy and all online. Office is always contactable when needed. Thanks so much team!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie Hodgson has helped me get a new property to rent took the time out to talk to us and communicated well throughout.
Thank you for your kind words! We are so glad that Sophie was able to assist you in finding a new rental property and that she provided excellent communication. We will be sure to pass along your positive feedback to her. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleJan at Dixon's Selly Oak has been absolutely brilliant - sale ran into "technical difficulties", my solicitor was useless, but Jan kept the buyer on board (for 7 months!!) and was always quick to reply and keep me in the loop. Could not recommend more highly.PositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleCaitlin and Tayla were both wonderful in helping me secure a new flat. Both were friendly and extremely helpful throughout the process!
Hi Rebecca, thank you for your kind words about Caitlin and Tayla. We are delighted to hear that they provided you with excellent service in securing your new flat. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll thanks to Tayla who made sure my paper work was completed within a day, she was very helpful and professional.Dixons remain the best for me.
Thank you for taking the time to leave us this amazing 5* review esther anyanwu. Kind regards, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
