Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDear Dixons,
I wanted to express my sincere gratitude for the exceptional support provided by Amber Bennett during my recent relocation process. Her professionalism, expertise, and dedication were outstanding. Amber's attention to detail, proactive communication, and friendly demeanor made the transition smooth and stress-free. She truly went above and beyond to ensure my satisfaction. I highly commend her exemplary service, and I'm grateful for her assistance. Thank you for having such a remarkable professional in your team.
Best regards,
Mihaela Rotundu
Mikka · 15 January 2024
Agent replied · 13 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have Let several of my properties through Dixons Yardley, I would like to thank the lettings team who were professional throughout the process and highly recommend for your Letting needs.
Thanks to Amber, Amelia & Ryan.
Nahim · 17 September 2023
Agent replied · 13 June 2024
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
★★★★★ 5/5
Google"I had a fantastic experience with Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way. She promptly responded to all our queries and concerns, demonstrating a high level of professionalism and dedication. Amber's clear and concise explanations made the renting process smooth and hassle-free. Her friendly and approachable demeanor created a comfortable atmosphere, and I felt confident in her ability to address any issues that arose. I highly appreciate her proactive communication style, which made the entire experience stress-free and enjoyable. Amber's exceptional communication skills truly set her apart.
Washa · 11 January 2024
Agent replied · 10 January 2025
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI have been looking at different places to live in the area due to work opportunities and had the pleasure to speak with Amelia about my options for renting while only being in the house 5 days a week. She shared her experience of other customers that have been in a similar situation and the advice given has been great. I would definitely recommend speaking with Dixsons to anyone that is looking to move to the area.
Richard · 15 March 2024
Agent replied · 13 June 2024
Many thanks Richard for your excellent 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleZoe and Grace were great in handling our purchase for us. Grace was very polite, professional, friendly and understanding and made the process of viewing a house for the first time a lot less daunting.
Zoe was really good in communicating what she needed across to us promptly and clearly.
Very happy with the service provided.
Q · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleHolly was excellent on the viewings today was so helpful, best agency we have dealt with
Boadu · 18 October 2024
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a wonderful experience. Staff is really nice and helpful. Got my property sorted literally in 2 days. Recommend 🫡🫡 …
Muhammad · 5 October 2026
★★★★★ 5/5
GoogleThe house is very neat and beautiful, it's also located in a seren environment. Amelia was a very good host as to showing us around, we really live the house and my baby is already excited
Lizzy · 17 September 2023
Agent replied · 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy wife as already put a review on but Koren was so helpful I felt I needed to put a review of my own. Koren was very obliging professional and couldn’t have been more helpful. A easy 5 stars
Keith · 14 June 2023
Agent replied · 13 June 2024
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Yardley are amazing and extremely helpful big shout out to Paul and Zoe who have made my purchase so easy what else can I say if you can find a property with them they will go over and above to help you Thanks Guys Helen x
Helen · 14 June 2022
Agent replied · 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a property viewing with Dixons today. Staff rang to confirm viewing and time. Easy process getting a viewing, and Amelia was very polite and professional during the viewing.
Kelly · 14 February 2024
Agent replied · 13 June 2024
Kelly, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleQuite possibly the best estate agents I've ever dealt with. Holly was a shining star in a very bright sky
Morgan · 3 August 2024
Agent replied · 24 August 2024
Morgan, thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie is absolutely amazing and a real credit to the Dixons family! She is always vibrant and professional when promptly dealing with my queries 😊 …
Jacob · 14 April 2024
Agent replied · 13 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleWe have to say Ryan, Cara and Lauren have been extremely helpful to us. Everything went incredibly smoothly. We are very pleased with how the team helped us throughout the process from the first viewing to the contract. We would definitely recommend Dixons Yardley to anyone looking for a property. Thanks guysPositiveResponsiveness, Quality, Professionalism
Amie · 25 August 2021
Agent replied · 13 June 2024
Many thanks for taking the time to leave us your amazing 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe letting agency is awesome, the staff made my experience worth it, everything was clear. Sophie was exceptional and Amber made the process easy as well. I would recommend them!
Grace · 15 January 2024
Agent replied · 13 June 2024
Hello Grace! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleHolly has been great, very helpful and very quick response time. Definitely recommend
Harry · 10 November 2024
Agent replied · 8 December 2024
Thank you for leaving us your superb 5* review and recommendation. Thank you Harry for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service, Very Friendly, Organised Team and Thank you for the help to get the flat that we wanted.
Thank you Amber Bennett, your a STAR! Well deserved a promotion! All the best Dixons Yardley Team 👏👏👏 …
Aina · 14 June 2023
Agent replied · 13 June 2024
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from Amelia was absolutely amazing and would definitely recommend again. Ran through everything and it was brilliant.
Hassan · 3 August 2024
Agent replied · 24 August 2024
Hassan thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google"I had a fantastic experience with Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way. She promptly responded to all our queries and concerns, demonstrating a high level of professionalism and dedication. Amber's clear and concise explanations made the renting process smooth and hassle-free. Her friendly and approachable demeanor created a comfortable atmosphere, and I felt confident in her ability to address any issues that arose. I highly appreciate her proactive communication style, which made the entire experience stress-free and enjoyable. Amber's exceptional communication skills truly set her apart.
Washa · 16 November 2023
Agent replied · 13 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 4/5
GoogleI met Amelia today. She came to visit the property . She behaved very well. Nice and friendly person. Very good personality.Thank you Amelia and thank you Dixons 😊 …
Salina · 16 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleA big thank you to Amber. She has been really helpful and responsive on the progress of renting the property. Assisted me on the paperwork and explained things very clear. It was a very good experience ;)
Stella · 14 June 2023
Agent replied · 13 June 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 5/5
GoogleDixons, yardley made my house sale as simple and easy as it could be. The whole team Zoe, Faye, Paul and Olivia were friendly, professional and nothing was to much trouble. From the initial house valuation to the end completion.
The whole team went above and beyond
Janette · 14 June 2022
Agent replied · 13 June 2024
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI had a terrible experience with them, Sophie hodgson told me that i have to give them a five star review mentioning her name and that is only when my application will be forwarded to the landlord, i have her email saved for the proof where she reminded me of giving them review on google which followed with the phone call from her stating she is not able to forward my application because i haven't given them a five star review yet, i didn't want to but i still wrote a five star review mentioning how good service she provided which wasn't obviously true, the next day when i emailed she said the Landlord chose someone else, DIXONS yardley need to discuss with their agents to not beg for reviews and don't give clients false hope that they will be preferred over others depending the review they will write for them
Owais · 17 October 2023
Agent replied · 13 June 2024
Hello, after speaking with the branch they strongly refute any allegations of forcing anyone to leave us reviews. They ask all customer to leave their feedback of their experience with us, if they would like to, but this is entirely optional and at the discretion of the customer. The branch put all possible tenants offers to the Landlord, however it is up to the Landlord to decide which tenant they would like to vacate their property. The branch do not have any say in this decision. If you would like to discuss this further we would ask you to contact us via our compliance team at review@countrywide.co.uk
★★★★★ 5/5
GoogleDixon’s have made the rental application process so easy, especially Sophie and Amber who have kept in contact with us the whole way through and provided everything we needed, very helpful :)
Sydney · 17 October 2023
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
