Trusted Agent profile · Birmingham
★★★★★
304 reviews across 1 platform
95 Alcester Road, Birmingham, B13 8DD
Dixons's office in Birmingham, at 95 Alcester Road, is rated 4.6 out of 5 across 304 reviews on 1 platform, including 304 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleKitti was very helpful in organising a viewing for a property through to signing and moving in. Can't complain, good service all round.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWorst Dixons experience ever the estate agent was extremely rude, I had my family members property advertised with them and decided to take it off. When that happened they started getting rude and threatening as I said I will try sell it separately as it had been on advertise for a long time, then they started looking for ways to charge additional fees. I will never use these pathetic, desperate, untrained thieves again.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSolve problems helpfully Prompt response Many Thanks to Gina Neves of Property Manager
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKitti was amazing at helping us secure a flat at anderton park road.
Hussain Reeves thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Dixon's to both sell and purchase a new property and had an incredible experience on both occasions. Abi's a lovely branch manager. She tried so hard to get everything done, especially during the COVID-19 lockdown. The whole process was made very easy, beginning with Peter's first visit, valuation, and initial marketing of the property. He was super friendly and very knowledgeable about the area and offered plenty of advice and support. We were fortunate enough to receive a really good offer and sold the property within the first week. The various phases that go into buying and selling a home were explained thoroughly by Sam - the financial advisor at Dixons. It was simply a pleasure to meet and deal with him. He literally went above and beyond his way to get us an incredible mortgage deal plus he was literally a call away to help us with any queries that we had. Throughout the whole process, Molly truly helped push the sale forward, especially when the solicitors were non-responsive. She was simply a joy to speak to and did everything she could, especially during a setback. Both the sale and purchase were successful and we're now living in a beautiful family home. Thank you so so much for everything, it means the world to us and we will definitely be recommending you to all our family and friends!!!PositiveProfessionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleRojan and Kristina were absolutly fab when i asked them to find me new tennants for my property. Process was easy and communication was excellent. I was informed along the way! Keep up the good work, highly recommended!PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleMy agent Kitti was readily available to assist with all my needs and issues throughout the process. Really really helpful and polite.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFast and professional service, very kind team a hug thanks to Chloe for being helpful comprehensive and available
5/5
GoogleThanks Tamika and Chloe for great handling of the viewing, letting and handover of the flat. Well done and all the best!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.NegativeProfessionalism
Hi Mario, Thank you for taking the time to reach out to us regarding your experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care
1/5
GoogleSubia Iqbal is a joke. We all know they put the worst agents onto lettings but losing my details, cancelling viewings on the day, organising viewings, telling me they are cancelled then telling me the place is gone because actually there was a viewing the day I was meant to have mine is beyond the pale. DO NOT use this lettings agent. Fees are disgusting but people will always pay them just to live in Moseley when people like Subia have done absolutely nothing to deserve them but print off a few pieces of paper. Properties are usually on Gumtree as well, go straight through the landlord and avoid these losers.
1/5
GoogleHard to know where to start so I’ll try and be concise. We used Dixon’s to sell my wife’s flat. They were very difficult to get hold of, never answered the phone, unprofessional in their email communications, and showed a general disinterest when issues arose on the sale. Ended up communicating with our buyer directly and our seller’s estate agent for updates rather than our own. Would not recommend.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with the staff at Dixons in Moseley. They were very professional and helpful. Molly, Pete and the team went the extra mile to ensure the sale went through as efficiently as possible.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleBig thank you to Ian who has been a great help we couldn’t have done it without him! :)
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience. Ms. Kitti is very professional one of the best agents in town. Go with Dixon you won't regret!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleBought my first home 2 years ago through this branch. Peter was so helpful and Molly was so patient and kind throughout the whole process. Thank you both so much!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been very lucky to work with Adam and Andy. . They are proactive and put their customers first. Nothing is ever a problem and they always go out of their way to assist. I have always been very impressed with the promptness of replies, politeness and need to alway put their customer first. Could not recommend enough.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuickest letting ever ! Kitti and Riegan were really supportive and friendly, can’t thank them enough.
Thank you for your kind 5*review! - Best wishes, Scott @ Customer Care
5/5
GoogleI've had nothing but positive experiences with Gina neves. She helped me in resolving an issue in our rental property. She was very understanding and worked diligently to find a solution. Her professionalism and dedication to customer service are truly exceptional.
Hi Tommy, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Gina and appreciate your kind words about her professionalism and dedication. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing experience, very swift and prompt. Kitti was just great with all communications.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleTamika moved me in and was very helpful, Chloe has been great throughout our whole tenancy. Would recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleEasy, fast and friendly services. Kitti was amazing all through. Got my faster than what I expected.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to say a big thank you to Samar for making buying house so easy, he was a pleasure to deal with very efficient, polite and professional, highly recommended to anyone looking for a re-mortgage. Thanks once again
Elite Chauffeurs, thank you for taking the time to leave your kind review. All the very best in your new home. Kind regards, Mark
5/5
GoogleGood team and good service. Riegan and Kitti were v helpful.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Trusted Agent.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
