Trusted Agent profile · Birmingham

Dixons Birmingham reviews

★★★★★ Excellent

304 reviews across 1 platform

95 Alcester Road, Birmingham, B13 8DD

Dixons's office in Birmingham, at 95 Alcester Road, is rated 4.6 out of 5 across 304 reviews on 1 platform, including 304 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.6 / 5

304

Reviews on Google

This office

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Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Birmingham office, from every platform, shown as written. First names only.

5/5

Google

As a first time buyer it can be daunting buying your first house however Sam was very approachable and very efficient, going through the processes, I was constantly reassured and supported by Sam and kept me updated at all times from the start to finish, he was professional, efficient, honest and straight talking. He told me what should be done, when, how it will be done and most importantly he delivered! Highly recommended!!

Nusret · 16 June 2018

Agent replied · 14 June 2024

Thank you for the wonderful 5* review and recommendation. I am glad to see that you were able to take advantage of the personal and dedicated approach to estate agency shown time and again by Sam and the team at Dixons in Moseley. Best of luck with settling into your new home. Many thanks, Sarah.

5/5

Google

Chloe was great and extremely helpful! She went out of her way to provide excellent Service and Made me feel most welcome!

Kieran · 20 November 2024

Agent replied · 11 December 2024

Thank you for your excellent 5* review Kieran! Kind regards, Lucy, Customer Relations.

5/5

Google

Kitti was an absolute pleasure to work with from our viewing to signing for our new property. She was very polite and friendly and dealt with my application quickly. The overall service from Dixon's was friendly, professional and efficient. Would highly recommend!!

Heran · 18 September 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I only have praise for the Moseley team. Becky, the lovely branch manageress is extremely customer focused, totally committed to helping and very flexible in meeting landlord's needs. Becky has found me quite a few tenants over the years and I can't praise the team enough. They are efficient, don't mess about and will do what they commit to doing. I am one very happy landlady. Thanks Becky and the Team!

Amazing · 16 June 2017

Agent replied · 14 June 2024

Hi Grace, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager Becky is aware of the teams brilliant service. Many thanks, Dixons.

5/5

Google

I found Kitti Krizanova to be quite professional and responsive in her dealings with me. I am truly satisfied with her services and Dixons Moseley should be proud of her. I will definitely recommend Kitti to be your agent as she is calm and committed.

Wasay · 15 June 2023

Agent replied · 14 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Really good experience finding a flat to rent, Kitti was really helpful both at the viewing and over the phone, always swift to contact us with any updates/information. Also spoke to Riegan over the phone, and she was also super helpful! Thank you guys :)

Josie · 15 June 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I just bought my first house thorough Dixon, Pete Gilbert has been fantastic, I believe that he went above and beyond what I have normally found in an estate agent to ensure that everything went smoothly. He always returned calls promptly and resolved issues very well, he seemed to really care that everything went as well as possible. The other people in the office were also very helpful...

Daniele · 16 June 2019

Agent replied · 14 June 2024

Hi Daniele, firstly congratulations on buying your first home! Thank you for finding the time to leave such a great 5 * Review. It's great to read that you had such a positive experience with Pete Gilbert and the team at Dixons. Best wishes in your new home, Tracey.

5/5

Google

From the moment my previous tenants gave their notice, Kitty and Riegan were superb with arranging new viewings and onboarding new tenants. The level of service and speed was exceptional. I'm really impressed.

Qumula · 16 March 2024

Agent replied · 14 June 2024

Qumula Syed thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Chloe and Kyra worked like greased lightning to get us in our new rented accommodation. I have the highest praise for them.

Dr · 16 March 2026

Agent replied · 16 April 2026

"Thank you for the kind words! We're thrilled to hear that we were able to provide fast and efficient service for your new rental. Our team always strives to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a pleasant and stress free (almost) experience when trying to rent a property via the branch at the aid of Mr. Samuel. Osman-Bott. He is attentive and always keeps me in the loop with clear guidance on the procedures needed for the successful deal. Sam has shown high degree of professionalism in his job and I hope he would go far in his carrier. Thank you Sam!

Max · 16 June 2018

Agent replied · 14 June 2024

Good Morning, Thank you for taking the time to leave this 5* review. It is great to see that you have received the 5* service that we always aim to provide to all of our customers. I will ensure that Samuel receives this excellent feedback. Many thanks again for leaving this review.

5/5

Google

Dixon was very helpful in finding a place which fulfilled all my requirements.The whole process was as very quick and streamlined.Riegan was professional and kind to sort all the matters for us. I highly recommended this agency Cheers

Nida · 17 November 2023

Agent replied · 14 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Kitti was amazing showing me around the property. The communication was sublime, Riegan was also amazing and the help and support was grateful. 5 stars 100%. Thank you both again for all the help and communication.

Rob · 17 December 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I had a great experience renting my new home through Dixons . From the very beginning, kyra was professional, friendly, and quick to respond to all my questions. The process was smooth and stress-free, with clear communication at every …

Rishi · 16 September 2025

Agent replied · 16 April 2026

Thank you so much for your kind words, it means a lot to us! We're thrilled to hear that Kyra provided such great service during your home rental process. We strive to make our customers' experience as smooth and stress-free as possible, … More

5/5

Google

Excellent Service from Agent Kitti at Dixons I want to express my utmost satisfaction with the service provided by one of the agents, Kitti, during our recent interaction with Dixons. Kitti exhibited remarkable professionalism, politeness, and impressive knowledge throughout our engagement. What truly stood out was her genuine effort this level of attention and consideration made the entire experience smooth and stress-free for us, and we are truly grateful for her assistance. Based on our positive experience with Kitti, I would not hesitate to recommend Dixons to friends, family, and colleagues needing real estate services. Kitti's exemplary service reflects positively on your agency and reinforces our confidence in your team's capabilities. Once again, please extend our sincere gratitude to Kitti for her outstanding assistance. We look forward to the opportunity to engage with Dixons again in the future. Warm regards, Jena

JENA · 15 February 2024

Agent replied · 14 June 2024

Thank you for leaving us your superb recommendation and 5* review Jena. Best wishes, Lucy, Customer Relations.

5/5

Google

Dixons is a good letting agent that I can recommend to any one looking for place to live. I meet with Kitti to view and she was so helpful thank you Kitti appreciate. Best regards Ade

Defemi · 17 November 2023

Agent replied · 14 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Never answer and lie about viewing times, not committed to helping people and every time you call you will get voicemail and the voicemail.is not returned happened to me on 3 occasions. When I told staff once I got through she seemed as though she was in school and had no response. Why would you want to sell/buy/rent with people who cannot even be bothered to come to the phone. Avoid.

Speak · 26 July 2024

Agent replied · 25 August 2024

Hello, we are sorry to hear about your experience. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention. Warm regards, Dixons Sales and Letting Agents Moseley

5/5

Google

Kyra at Dixons made the rental process smooth and stress-free. She was professional, responsive, and went the extra mile to ensure everything was ready before I moved in. Highly recommend her to anyone looking to rent.

Karam · 14 October 2025

Agent replied · 13 December 2025

Thank you for your kind words, we are thrilled to hear about your positive rental experience with Kyra at Dixon's. We strive to provide exceptional service and are glad she went above and beyond to make your move stress-free. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently rented a property through Dixons, the whole process was quick and seamless! Chloe was so helpful with all my queries and made what could be a stressful time so much easier and more pleasant. Thank you!

Bettie · 25 March 2025

5/5

Google

This Branch is the best. Adam, Andy in sales are dedicated and ofcourse Chloe in lettings who helped me let my house out is profeesional and efficient in how she works. Won't be taking my business anywhere else from here on.

Akeel · 5 January 2025

5/5

Google

Kyra and chloe have been fabulous throughout my whole moving experience! This is my first time renting somewhere on my own, so I was pretty stressed and anxious but both of these ladies made the whole thing a lot more straightforward and have been very helpful and knowledgeable! Thanks again!

Tori · 6 April 2025

Agent replied · 14 June 2025

Hello Tori, Thank you so much for your wonderful 5* review! I'm thrilled to hear that Kyra and Chloe were able to make your first renting experience a positive and straightforward one. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team

5/5

Google

Spoke to Chloe who was very helpful and explained all the relevant information that I needed in order to apply for the property

Sophie · 15 May 2024

Agent replied · 14 June 2024

Many thanks Sophie Hodgson for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Want to say a big thank you to Samar zaman Would defently recommend him to any one... he has been a great help and has supported me and my husband through the whole process... everything was explained well and was always available to guide me when i needed his support... someone you can trust and rely on. Thank you once again

Shama · 16 June 2018

Agent replied · 14 June 2024

Thank you for the great review! I'm happy to hear you received very good service from Samar at the Moseley branch of Dixons estate agents. I will pass your kind comments to Samar, kind regards, Sarah.

5/5

Google

I would highly recommend Dixons! Extremely efficient and friendly staff, I would like to say a big thank you to Tamika and Chloe for their help and guidance! They went above and beyond with their professionalism.

Fiona · 15 June 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

I 100% recommend Gina- she has a super quick response time frame along with a high level of professionalism, she is also highly dedicated in her line of work

Kev · 17 November 2023

Agent replied · 14 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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Questions about Dixons Birmingham

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.

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