Dixons Birmingham reviews

★★★★★ 5/5

Google

The landlord Dr. Cheng of B5 Berrington Place asked me to share his review here. There has been an argument between him and the tenant concerning the deduction of deposit and subsequent work to return the apartment to its before rental status. The tenancy ended in early Nov. The deposit team was slow in response, maybe due to the limited availability of contractors during that period of time. Ana was made to look after his case in December. She was responsive and helped following up. Dr Cheng had to find contractors to complete the house job. Yet I think that's because his tenancy ended in the "unfortunate time" during Christmas. Anyway, he found Ana had been working closely and promptly with him, and his tenant to sort out the deposit deduction. The deposit deducted went to his account without delay. He wanted to take this opportunity to thank Ana and the accounting team and wish them all the best in this new year!

Prajna · 14 March 2024

★★★★★ 5/5

Google

Recently let my property out in Moseley and cannot recommend enough. Kitti was professional, efficient, thorough and reliable with dealing with any questions and concerns. I have dealt with letting agents before and she is by far the best I have come across! Thank you so much Kitti!

Kirk · 15 February 2024

★★★★★ 5/5

Google

Kyra was very helpful on my viewing today . She gave me great information on the deposit process aswell as information of the property. Great experience with Dixons !

Esha · 4 January 2025

★★★★★ 5/5

Google

Have been really impressed with the service provided by Dixons in Moseley. They are very responsive and ensure that we are kept in the loop throughout the whole process. The whole team has been hugely helpful especially Samar who has provided excellent financial advice and has always been there to answer any questions or queries. All in all very happy with this service and it's made what should be a very stressful process surprisingly easy. Thank you team!

Iona · 15 June 2020

★★★★★ 4/5

Google

Friendly, courteous team. Abi and Peter were efficient with viewings and Peter helped us negotiate a mutually agreeable price with the vendors. The whole purchase took longer than expected but would have taken longer still if it weren't for Molly, the sales progressor. With a combination of courtesy, attention to detail and sheer determination she managed to get the process back on track. She consistently went well over and above expectation to call all parties in the chain (solicitors, vendors, estate agents), gather relevant information and smooth the path that eventually led us to our new front door! We are very happily settled in our new home and grateful to the team at Dixons but especially to Molly for getting us there. 4 stars not 5 only because they are obliged to recommend conveyancing solicitors firm who caused a lot of avoidable delay. Absolutely no complaints for the Dixons Moseley team themselves.

Cathy · 16 June 2019

★★★★★ 5/5

Google

I recently sold a flat in Moseley which I originally purchased through Dixons some years ago. I have been SO impressed by the service provided at every stage of the process. From the initial marketing, to negotiating, through to completion the whole team at Dixons has been consistently attentive, efficient, helpful and highly professional. Calls were always returned, emails always replied to, I really can't fault them. As I live in a completely different part of the country it was great to know that everything was in very safe hands the entire time. Thanks to everyone who was involved in this process - Abi, Peter, Molly, Samar - you are a credit to your profession and I can't recommend you highly enough.

Celia · 16 June 2019

★★★★★ 5/5

Google

I was delighted with the service I received from Dixons Moseley when selling our house. Abi, Molly and Pete were highly professional and responsive at all times. I met with a few estate agents before choosing them and really felt that they understood the Moseley area best. They sold our house very quickly and closely managed the process of completing the deal. From very start to finish, we were done in three months which I was really grateful for! They were always friendly and pleasant to deal with. I would have no hesitation in recommending them to anyone looking to sell in Moseley and surrounding areas.

Katie · 16 June 2019

★★★★★ 5/5

Google

Really happy with a staff member kyra she was very helpful and dealt with the situation quickly and efficiently and always kept me informed so thanks kyra

Melody · 12 May 2026

★★★★★ 1/5

Google

Poor customer service and no forum available to resolve any issue. And they wint pick up the call.

Hudebia · 12 July 2026

★★★★★ 5/5

Google

We have recently engaged Dixons to manage our letting of our apartment. Chloe Martin was amazing start to finish , She was professional and kind and incredibly efficient. Cannot thank her enough .

Maggie · 8 October 2024

★★★★★ 5/5

Google

I recently had an issue with the boiler in my property and reached out to Gina Neves from Dixon. I must say, the service I received was exceptional! From the moment I raised the issue, she responded promptly and arranged for a technician to fix the problem in no time. Gina Neves ensured that the issue was resolved quickly, and everything was back to normal. I truly appreciate the high level of service and would highly recommend Dixons to anyone looking for reliable and fast property management. Thank you once again for your outstanding support!

Allwin · 15 October 2024

★★★★★ 1/5

Google

I've rented a property through Dixons in which I was told that I can leave the property whenever I wish before making a 28 days notice and now when I have to leave the property I have been told to pay an extra one month rent since I am breaking the contract. I am a doctor and I was planning to mortgage a property with the Dixons but now totally disappointed,. wouldn't recommend to anyone.

Ali · 26 December 2024

★★★★★ 5/5

Google

When myself and my wife came to Dixons in Mosely last year we were totaly lost and didnt know where to or how to even get on the property ladder and were scared at the same time as we didnt know what to expect. This is where we sat down and met with Samar Zaman from Countrywide at this branch.Words can not describe how plesent and proffesional Samar actually is.He guided us every step of the way and was on hand at every moment we needed him,he explained things to us when we did not understand he took control of things and we felt like he was with us all the way without fail. We now own a beautiful house because of this man and your company and thank you from my heart for everything Samar/Countrywide and Dixons have done for us ensuring everything went smoothly as possible even in times of mega stress. A credit to your company,. we will be and already have told many people about your company and especially Samar Zaman. Again I must say my words are not enough and we are really happy in our first home because of Sam and his teams hard work. Thankyou again Sharni

Time · 16 June 2018

★★★★★ 5/5

Google

Very Happy with SAM ZAMAN (Based in Moseley Dixons office) in the Mortgage Department of COUNTRYWIDE MORTGAGES . Wow what can I say?? Sam was a great help to me and my wife who was expecting at the time to get a Mortgage at a great rate. Sam was very courteous friendly and professional. At no point did we feel pressured or rushed by the application process. We have moved in and are very happy with our beautiful Home. We couldn't have done it without Sams expertise and knowledge. I also have to give a special thank you to PETE GILBERT for going above and beyond for us every time we called upon his help Very happy with service and would not hesitate to recommend to friends and family Many thanks.

A · 16 June 2018

★★★★★ 5/5

Google

I have excellent feedback for Samar Zaman (countrywide mortgages). He’s very polite, explains everything beforehand. Ensures that you have understood the process and listens to what the client wants. For me Samar went that extra mile and liased with estate agents, updated me regularly, called me back at the earliest opportunity if he was with clients and his service to me has been fantastic. Samar really understands the client and recommends the products that are best suited for his clients. Thank you Samar for all your help. Its greatly appreciated and without your help I wouldn’t have been able to purchase our dream house so thank you. I also want to thank Kristina and Sam for all their help in arranging viewings for the letting of my property. They’re service has also been exceptional. Overall a big thumbs up from me👍

Mohammed · 16 June 2018

★★★★★ 1/5

Google

Never answer the phone

Moses · 5 October 2026

★★★★★ 5/5

Google

Kitti was an absolute pleasure to deal with from our viewing to signing for our new property. She was lovely, very chatty and dealt with our application quickly and with care. The overall service from Dixon's was friendly, professional and efficient. Would recommend them to anyone looking for a property at the moment.

April · 15 June 2023

★★★★★ 5/5

Google

Chloe was amazing and extremely helpful!! She answered all of the questions I had and guided me throughout the whole process as I have never rented before.

Layah · 20 November 2024

★★★★★ 5/5

Google

We ran our entire process of moving house with Tamika - Tamika was a super helpful, reliable, and communicative professional. We were well informed by Tamika each step of the way in terms of paperwork, viewings, and the moving in process, and has ensured we feel comfortable and settled post-move in! - Tamika is a credit to Dixons lettings!PositiveResponsiveness, Quality, Professionalism

Connor · 26 August 2022

★★★★★ 5/5

Google

Absolutely brilliant service from Ian who found us our mortgage! He went above and beyond for us and nothing was too much trouble. I would highly recommend his services, he was a fountain of knowledge and made us feel confident in our first property purchase! Thank you so much Ian

Lorna · 20 July 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Kyra for my house viewing needs, and I couldn't be happier with the experience. From the moment I contacted them, their team was professional, friendly, and incredibly knowledgeable about the local market. They took the time to understand my preferences and Chloe guided me through the entire process, making it feel seamless. The viewings were well organised, and I appreciated every second of it.

Zile’s · 4 December 2024

★★★★★ 5/5

Google

I have nothing but great things to say about the guys in the Moseley Branch, they really made the process smoother than it sometimes can be. Abi was great and informative for the initial viewing and Molly was an absolute star on a number of occasions when dealing with setbacks or difficult queries. I want to give a special thanks to Molly as she always went above and beyond :)

Manveer · 15 June 2020

★★★★★ 5/5

Google

I have had an excellent experience with Dixons. My flat is sold !!! Andrew Bowgen is efficient / friendly / and always very helpful. Thank you so much Andy

Ann · 18 August 2024

★★★★★ 5/5

Google

I spoke with Tayla, she was really helpful with all questions that were asked. Was very professional! I would recommend Tayla to anyone she was fab!

Teiyah · 1 October 2024