Trusted Agent profile · Birmingham
★★★★★
304 reviews across 1 platform
95 Alcester Road, Birmingham, B13 8DD
Dixons's office in Birmingham, at 95 Alcester Road, is rated 4.6 out of 5 across 304 reviews on 1 platform, including 304 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleChloe is amazing to work with and has great knowledge on the renting sector, would deffo recommend everyone to her
Thank you Coreytherock Smith for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleOur agent Kitti was polite, professional and knowledgeable. She also went to lengths to accommodate our two young children during the key handover process; we really appreciated her help! I would definitely recommend Dixons.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Pete and he couldn't have been better. He has really good knowledge of the Moseley area, gave us great advice and helped us immensely in the search to find a property. Would highly recommend anyone looking to buy or sell a property in Moseley to utilise DixonsPositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
1/5
GoogleFeel sorry for the poor landlord that wants to rent out his property, dixons made me and my partner wait outside in the freezing cold for 45 minutes, we tried to contact them multiple times and no answer, I hope the owner of the property is reading this review and changes estate agents ASAP
Hello Das, I'm very sorry to hear about your experience and the inconvenience it caused you and your partner. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleMe and my partner viewed our first house at Dixons and Kitti our advisor was the most helpful and knowledgeable consultant who answered all of our questions gave us all the information and even told us each step to take when filling our information etc. such a lovely experience and I am so so please with how the whole process went. I highly recommend and thank you again. Me and my partner can not wait to move in to our first home together ☺️
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, Ryan went out of his way to sort us the perfect flat on the day! Couldn’t be happier!
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
1/5
GoogleI was interested in a property for rent, I phoned for a whole week without the phone being picked up on the lettings side left message on answerphone, the sales side picked up, so I left a message for lettings to contact me on several occasions, this did not happen, I really do not know how Dixons have so many positive feedback. So today I sent my friend to Dixons and they told him the house I was interested in has been let, and the phone is right there, what a cheek, would have been nice to have been contacted. I am really disappointed in the lack of response from Dixons, I have a house to put on sale in Moseley, will be using an alternative estate agent.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleTook almost a month / a full 20 working days to get my tenancy deposit back from Dixons, despite my Landlord agreeing it's release straight away and despite Dixon's contract saying they'll return it within 10 working days. Chloe just ignored all of my emails. When I asked for the complaints procedure that was ignored too, but I did suddenly get my deposit back. No explanation for the delay. If you're looking to rent a property through Dixon's I'd look elsewhere, unless you're happy to be completely ignored. It's a lot of money to withhold for no reason / with no explanation. A poor service for tenants.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to say the service provided by Samar Zamar at the Dixon's office in Moseley was outstanding and he gave 100%. I would highly recommend him to anyone looking for a mortgage! He is very professional at his job and without his help I would not be in my new home! Thank you!
Many thanks for your 5 star review and congratulations on your new home. Wonderful to read that you would recommend Dixons after your positive experience. Best wishes, Tracey.
5/5
GoogleReally good service from Dixons. Kitti was particularly helpful and always accessible via phone or email. She helped make the renting process very straight forward. Would highly recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent group. Gina Neves has been great with all aspects of communication and follow up. Would highly recommend!
Thank you for your excellent recommendation and 5* review Stephen Wilkes. Best wishes, Lucy, Customer Relations.
5/5
GoogleGina is very helpful. Followed up with contractors when we were having issues and made sure the job got done.
Many thanks dazvondon for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks Ryan for the time and support. Appreciate the quick turnaround and your responses to our queries.
kaushal samani many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used different letting agents over the last few years and this one is highly recommended. The kindness, patience and professionalism of the staff, particularly Chloe, is outstanding.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Dixon's to sell our home in Moseley, right from the first appraisal meeting they illustrated a deep understanding of the market and sales strategy needed. They sold at asking price on the first day of viewings and were a great help through the whole sales process especially Molly. Thank you!
Andy, thank you for your 5* rating and review. Best wishes, Mark
5/5
GoogleKitti Krizanova, the agent at Dixons, was superbly efficient, polite, empathetic and knowledgeable. She responded quickly and informatively to our calls and emails, and was very forthcoming about the apartments we were interested in. Before, during and after the viewing, she was friendly and helpful, and introduced us to the tenants, who were about to leave the house. Our overall experience with her in particular and Dixons in general has been absolutely positive.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKitty was very friendly and helpful. Met with her twice while looking for properties in Mosley and would definitely recommend using Dixons from the professional service she gave.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWithout exception all the staff were a real pleasure to deal with on a personal level. Professionally, it seems like they are a very efficient team who are really good at their individual jobs. In my experience this is pretty rare and it was really appreciated. Thanks Abi, Pete and Molly!
Thank you Steve for leaving your 5* rating and very kind words. I will make sure the local Dixons team are aware of your comments. All the best, Mark
5/5
GoogleDixons Moseley have been brilliant helping us to rent an apartment in Birmingham City Centre. Both Kristina & Rojan have been really professional in their dealings with us but also friendly & helpful too. If Carling made estate agents, these two are it :)
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleHighly recommend Dixons. Pete, Abi and the team did all they could to help me buy the house I wanted. It was not the most straight forward of purchases but their professionalism made this easier. Great communication throughout the whole process. Thanks so much.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe property viewing process was inconvenient and inflexible, with last-minute cancellations and no consideration for clients’ schedules. I received totally disappointing service.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
5/5
GoogleRyan was absolutely wicked with help finding the perfect property for us . Legend
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleRyan and Chloe were amazing and provided the best customer service
Holly Delaney thank for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmber was amazing at helping me find a property. Top marks
Joseph Cooke thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Trusted Agent.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
