Trusted Agent profile · Birmingham
★★★★★
124 reviews across 1 platform
West 2, 20 Suffolk Street Queensway, Birmingham, B1 1LW
Dixons's office in Birmingham, at West 2, is rated 4.5 out of 5 across 124 reviews on 1 platform, including 124 Google reviews rated 4.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI dealt with Ian and all the staff at Dixons for the sale ofy apartment. They were all extremely professional and facilitated the smooth sale of my apartment.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIan kept in regular contact throughout the sale, always keeping me informed. They achieved the sale in pretty difficult circumstances, and a good result. Would recommend.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleIan and his team delivered what they said. The most important factor for me was that they were very quick in finding buyers for my apartments that i had for sale.
Thank you for taking the time to leave us this excellent review, it's great to see that the Dixons team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleIan and the team at the Birmingham City Centre office we’re all amazing in helping find me the perfect property. Lovely people and went above and beyond to help me out. Thank you!
Thank you Emma for your 5* review and kind words of our dedicated team. It is great to see that they went above and beyond your expectations and that you have found the perfect property. Best wishes, Lucy.
5/5
GoogleA great service from Ian and the team from beginning to the end. Efficient in responding to my queries and making the process of buying a home much less stressful.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
2/5
GoogleDixon letting is managed by a sub contractor now. Very disappointing. Never get any response from the team. Its always different agent dealing with one issue and hence no follow up from the team. Can't speak to anyone over the phone. Never get any response from emails or messages in the sort of landlord's website. When you finally get a response and complain about the unresponsive, it's always about blaming the colleague.NegativeResponsiveness, Value
Thank you for your comments, however, this branch of Dixons does not have a lettings division. I believe it is probable that you meant to leave this review for either a different one of our locations, or another local business. As such, we would kindly ask you to remove this review as it is not relevant to this location or business.
4/5
GoogleWe recently bought a Birmingham city centre apartment through Dixons. Surya was a pleasure to deal with. He answered all our queries promptly and was always professional and courteous in his approach.
Hi Jim, Thanks for your 5 star review. Great to hear that Surya made your expeience with Dixons such a good one! Kind Regards Tracey
5/5
GoogleIan and his team certainly went over and above the call of duty to help seal the sale of our apartment in these unprecedented times. Nothing was too much trouble for Ian who answered my many phone calls and emails quickly and reassuringly. I highly recommend Dixons Birmingham City Centre Office if you are thinking of buying or selling your property.
5/5
GoogleI'm a 1st time buyer and having dealt with a rather unscrupulous agent who moved the goalposts on price a few times it was nice to have someone act with integrity and be honest. My experience is totally at odds with the 1 star review below. I found the staff friendly, available and willing to help the process by nudging the solicitors along for me when required Completed purchase and Dixons Birmingham City Centre have played a part in that process. Thanks all
Thank you for taking the time to leave this wonderful 5 star review. The team at Dixons, Birmingham City Centre strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your purchase. I will make sure your review is shared with the entire team at the branch. Best wishes, Sarah
5/5
GoogleIan was relentless in chasing a recalcitrant solicitor to make my exchange and completion happen - Going more than the extra mile to complete my sale.PositiveResponsiveness, Professionalism
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleVery good service and good communication. Very helpful in terms of arranging viewings and sorting issues as we were not local to the sale. Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review Sue! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Ian and the team on our recent city centre apartment purchase. Went above and beyond to help us through the whole process. Would highly recommend.
Thank you Peter for your 5* review and kind words of our dedicated Dixons team. It is great to see that they went above and beyond your expectations and that you would recommend them to anyone. Best wishes, Lucy.
5/5
GoogleI recently successfully sold an apartment in Birmingham City Centre through Dixons and have nothing but positive things to say about their service. From start to finish they were excellent, regularly going the extra mile to help myself and the buyer navigate tricky issues and keeping all parties informed and engaged every step of the way. Ian and his staff are a credit to the estate agent profession and I recommend them wholeheartedly.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleThey give worst service. I am really disappointed with their customer service
We apologise for your experience and are committed to providing exceptional service to all of our customers. We would love the opportunity to make things right. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of dealing with Dixons,in Birmingham,selling a property at a very difficult time. I lost my ex partner and great friend due to the pandemic. Selling his property, especially under these circumstances, along with …
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleIan is a perfect real estate agent and supporter. He is kind and responsible person. We were really happy to work with him!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleShould exchange on flat sale tomorrow and Ian has been brilliant in some very difficult circumstancesPositiveResponsiveness, Professionalism
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just bought a property with Dixons Birmingham City Centre. Ian was professional, courteous, and a pleasure to deal with.
Hi Louise, Congratulations on your recent property purchase through the Birmingham City Centre branch of Dixons Estate Agents! Thank you for this fantastic 5 star review for Ian and the team. Kind regards, Maryjane.
5/5
GoogleReally love the great customer service, very friendly and communicative throughout the process of me viewing the flats.
Many thanks for your fantastic 5* review Latreesha. I will of course pass on your kind hearted words to our Birmingham branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleA top team dealt with our one bedroom sale with skill and transparency. I highly recommend them, with special thanks to Ian Walker.
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
GoogleThey are the best sales team. Andy and Jade are really helpful and they always go out of their way to give the customers exactly what they need. Always promptly available on calls and emails and have very patiently clarified all my doubts. I would definitely recommend their service.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelpful and insightful viewing of a property. Estate agent was brill with answering questions.
Thank you for your glowing 5* review Elliot. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy property in Birmingham's Jewelry Quarter completed last week. I'd like to thank Ian Walker and his team for securing asking price 1 month from instruction, Ian provided me with good advice underpinned with excellent service. I would not hesitate to recommend Ian and Dixons Birmingham to family and friends
1/5
GoogleI wish there was an option for 0 stars. The lady who let us in was very rude.
Hello Fahad, I'm sorry to hear about your experience. However we believe you may have left this comment against the wrong Agent. Currently, due to annual leave there are no ladies working in this office at the time around your post. Additionally, our local team have not been able to locate any records for your name. I would kindly ask you to check you have the right office and if you do not, remove your comments. Kind regards, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons's Birmingham office has 124 reviews across 1 platform: 124 on Google.
Dixons Birmingham is rated 4.5 out of 5 across all 124 reviews, and 4.5 out of 5 on Google from 124 reviews.
Dixons Birmingham, West 2, 20 Suffolk Street Queensway, Birmingham, B1 1LW.
