Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a very positive experience with Ethan. He showed us the property, explained well and answered fully our questions. He needed to do further checks with the owner and came back very quickly. Excellent property agent!
Maia · 10 November 2025
Agent replied · 12 November 2025
Thank you for your kind words! We are glad to hear that Ethan provided excellent service by showing you the property, answering your questions, and promptly getting back to you. We strive to provide top-notch property agents like Ethan to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Googlewow, they assume we dont know the laws or something, the lady we spoke to says they will keep the holding deposit if we fail the reference, that's absurd, and also she said whoever passes the references first will get the property? then what's the point of the holding fee? simply more ways to earn money illegaly !
Humaera · 24 February 2025
Agent replied · 13 April 2025
Hello Humaera,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the concerns you've raised regarding our process. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleEthan has shown me some properties, I highly recommend a viewing with Ethan he is very helpful and professional 10/10
June · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Ethan provided you with excellent service and professionalism. We highly recommend him as well for any future property viewings. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have just had the pleasure of using Dixons Birmingham to help us sell a house. Andrew Morris was very approachable and down to earth whilst still being very professional. Andy was always there to answer any questions and he responded …
Sal · 16 April 2023
Agent replied · 24 August 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with Andy to help me with the sale of my apartment and he made the whole process seamless in what could have been a very stressful experience. Would highly recommend Andy and the team.
Hayley · 25 August 2023
Agent replied · 24 August 2024
Thank you for your kind review and wonderful recommendation! - Scott @ Customer Relations
★★★★★ 5/5
GoogleWe recently purchased a property through Dixons agents and they were very helpful throughout, responsive to queries and kept us upto date with progress, We would highly recommend them in future. Thank You Andy Morris and team for all of your help and support with our purchase
KELLY · 25 August 2022
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy mortgage application is not aneasy one but thanks to Ian, it went smoothly and quickly. Andrew and Jade are very helpful and give prompt replies. They happy to arrange as many viewings as I need and provide support throughout.
Ice · 16 April 2023
Agent replied · 24 August 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just purchased a flat in central Birmingham for buy-to let. Surya Gupta was our main contact and was great - very friendly, helpful and knowledgeable. Ian Walker was also very helpful in getting the process through to exchange and completion. We would happily recommend their service to other people and will work with them again in future
Gill · 26 August 2019
Agent replied · 24 August 2024
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleAndy worked hard to sell our investment property which fell through at the last minute the first time due to new legislation with hi rise apt blocks but he persevered along with accord lets who kept the property rented for us and finally achieved a sale
Dave · 16 April 2025
Agent replied · 24 August 2024
Thank you for your terrific 5* review Dave. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold my property with Dixons. Andy and the team were friendly, helpful and professional. I would highly recommend Dixons to anyone selling a home in the Birmingham area.
Eddie · 25 August 2023
Agent replied · 24 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey accepted my offer of 140k in May, but now they have accepted someone else's offer of 138k without notifying me. Ethan and Sophie never replied to the email. Very unprofessional.
Qian · 2 September 2025
Agent replied · 9 September 2025
We apologise for any inconvenience and miscommunication. We value our customers and their offers. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleBig shout out to Andy, Jade and Sophie for constantly being friendly and polite! Process has always been smooth
Mia-Louise · 16 April 2024
Agent replied · 24 August 2024
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSpoke to Amelia on the phone she made everything so easy and was very personable. Would 100% recommend
Harold · 16 April 2024
Agent replied · 24 August 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently purchased a flat in Birmingham through Dixon’s. The service was outstanding from start to finish, and Ian Walker and his team were so helpful, patient, resourceful and accessible. They compensated hugely for the contrasting service from our solicitors, and without Ian’s support on our behalf I think we might have given up!
Jos · 26 August 2018
Agent replied · 24 August 2024
Hi Jos, thank you for taking the time to leave us with your excellent 5 star review of our dedicated Dixons team in Birmingham City Centre. It is brilliant to read that the service you received was outstanding from start to finish and that the team were helpful, patient, resourceful and accessible. Best wishes in your new flat.
Emma
★★★★★ 5/5
GoogleEthan and Sophie are so friendly and helped me so much with all my questions. Would highly recommend
Kiely · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for the kind words! We are thrilled to have provided great service to you. Ethan and Sophie are valuable members of our team and we are glad they were able to assist you. We appreciate the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Amelia for all your help finding me a property.
Nadine · 30 July 2024
Agent replied · 24 August 2024
Many thanks for your marvellous 5* review Nadine. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service by Dixons particularly my experience with Andy. I recently completed on a flat at the Birmingham city centre. All communications with Dixons were quick, thorough and provided me with all the information I needed. Andy really helped both myself and the seller to complete smoothly, I cannot but highly recommend him and Dixons !
Christos · 30 July 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review and recommendation Christos. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently used Dixons to buy a flat. Ian Walker was very professional, always happy to go the extra mile to help and look out for my best interests, a genuine pleasure to work with. I would highly recommend their services.
KidFunkyFry · 25 August 2021
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently purchased a house through Dixons. They were super helpful, professional and friendly. It was good knowing they were only a phone call away throughout the process. As a first time buyer, Sophie gave me the confidence to view and put in an offer after falling in love with the property online. I also really appreciated all the advice and help Andy provided throughout the process. He was able to get me all the information and updates needed to put my mind at ease.
K · 25 August 2022
Agent replied · 24 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIan and the team helped me sell an apartment in Watermarque a few months ago. Great service and communication throughout. I bought it 5 years ago through Ian and was so happy with the service, I decided to sell through them as well. Thanks
Stafford · 26 August 2019
Agent replied · 24 August 2024
Thank you very much for the 5 star review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass on your kind comments to Ian and the team.
Kind Regards, Sarah
★★★★★ 5/5
GoogleReally great service. Andy was always on hand to support and help when needed, and was infinitely helpful when it came to buying my first property. Top notch service.
Linden · 25 August 2022
Agent replied · 24 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorked with Ian Walker since November 2020 on this particular purchase, very helpful, proactive and is passionate about what he does. Without him I couldn't have completed this purchase, thanks Ian.PositiveResponsiveness, Quality, Professionalism, Value
Chitti · 25 August 2021
Agent replied · 24 August 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe process of purchasing a flat via dixon’s was seamless and pleasant. Ian was the man on the job and always kept me updated and provided everything i needed as requested.PositiveResponsiveness, Quality
Bobby · 25 August 2021
Agent replied · 24 August 2024
Thank you for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndy Morris and the team at Dixons helped and guided us through the sale of our property. Great customer service and communication throughout.
Mark
Mark · 25 August 2022
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
