Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
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5/5
GoogleThe team at Davidsons are outstanding. From the speed at which they work, to the personal approach they adopt, to the quality of the over experience for landlord and tenant, to the can do attitude they have. I am delighted to be doing business with this team. From Ben the owner to Andy and Lauren, the team have been great to work with. I would highly recommended.PositiveResponsiveness, Quality, Professionalism
Matt Β· 10 June 2022
Agent replied Β· 11 June 2024
Good Morning Matt,
We really appreciate all feedback our clients provide us with and we would like to sincerely thank you for taking the time to write us this very complimentary review. We hope you will consider using our services again in the near future and hope you have a great day.
Kind Regards,
Davidson Estates.
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3/5
GoogleI had a smooth and pleasant experience with Elizabeth Daniel. Sheβs kind and polite. Always swift and ready to answer any questions and concerns you may have.
Canβt say much for Davidson Estate because it took a while to be able to reach them to get a viewing. The phone will always ring without any response.
However, I highly recommend them because of Elizabeth. Once paired with her as my lettings negotiator, everything went smoothly from there on out.
Jiri Β· 11 March 2024
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1/5
TrustpilotTerrible company
Terrible company, they don't care about the landlords, fees are way to high for what they do for you. They don't complete annual inspections, and come up with so many excuses, they forget to complete EPC certificates. Overpriced and very poorly managed. Don't use them if you are thinking of renting out a property, go elsewhere.
Sarah Β· 13 March 2025
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5/5
GoogleElizabeth kept to the time, and she was very hospitable. She provided satisfactory answers to all my questions, and I give her a π for that. β¦
Charles Β· 19 May 2024
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3/5
GoogleI had a smooth and pleasant experience with Elizabeth Daniel. Sheβs kind and polite. Always swift and ready to answer any questions and concerns you may have.
Canβt say much for Davidson Estate because it took a while to be able to reach them to get a viewing. The phone will always ring without any response.
However, I highly recommend them because of Elizabeth. Once paired with her as my lettings negotiator, everything went smoothly from there on out.
Ajiri Β· 28 February 2024
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5/5
GoogleElizabeth was helpful in sourcing virtual viewing wherever the timing didn't suit and went answered any queries timely. Would recommend using their services if you're looking to rent
Ajinkya Β· 10 April 2024
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1/5
GoogleThe honest review is that letting and moving house is already stressful and to add to that stress are the letting agents like Davidson willing to go the limits to ripp you off the last penny in your account.
Firstly the application fee is Β£360 for first application.
For your parter its Β£180 on top.
Second comes the damage property fee which is Β£450-800 depending on the property.
Anf then comes the rent assume its 400.
In total a person will end up paying around Β£1500 for a one bed flat out of which Β£600 arr unrefundable.
Normally other letting agencies charge a fee of Β£120+Β£60 for your partner.
Which makes davidson group 3 times more pricy and to add the customer services including fixing the household issue is similar to other agencies.
Wouldn't recommend this agency to anyone.
Thanks for also responding back to my review.
I have given my opinion regarding your services that are provided and fact is this is a rip off.
Drawing a tenancy agreement which means effectively typing we are letting you the property for x amount of time and this is the person responsible and setting up a direct debit for rent does not take more then 15 mins also included a reference check which is just you dropping an email to the previous landlord and you charge Β£350 for this 15 minutes work and if there is a couple Β£500.
If this isn't a rip off idk what a rip off is.
You also charge people leaving for giving reference and if the tenancy agreement needs a change you even charge for that.
In my opinion this is a wolf in a sheep skin.
Ripping us who work 12 hours shift at a low wage.
I think you need to my review from a person renting with a month Β£1300 salary and then you will be able to relate to the review that the company may need to revisit it fee otherwise risk this kind of reviews which are in no way directed to damage the business but let the people dealing with the company know what they are walking into.
Best wishes
Naveed Β· 11 June 2019
Agent replied Β· 11 June 2024
Naveed,
Thank you for your feedback.
We value all client feedback and on this occasion feel your comments are unjust and could have a detrimental effect on our business so I have taken this opportunity to clarify the points youβve raised.
Firstly, our application fee covers the cost of carrying out credit checks, referencing and all administration in setting up a tenancy. I am unsure what other agencies charge but our fee is in line with the charges we incur from third parties, the time and work that goes into carrying out stringent checks for each applicant. Itβs our job to make sure applicants meet the affordability for renting, they have no CCJs or any other matters that could affect the tenancy.
Secondly, it is standard practice for agencies to charge one month rent and a refundable deposit, the latter is usually equivalent to 5 weeks rent. This can be paid anytime prior to moving in and is only requested once youβve passed referencing and a move in date has been agreed.
Furthermore, the deposit is held by a third party in a deposit scheme in accordance with the Tenancy Deposit Protection legislation introduced on 6th April 2007.
I am unsure what you mean about the customer service and fixing household issues but the landlord usually covers all maintenance costs, not the tenant.
I hope the above clarifies our company terms of business but if you have any queries or would like to discuss this matter further, please call us at your earliest convenience.
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1/5
GoogleDavidson Estates for tenants is just terrible and annoying: They cancelled my viewing FOUR times! This lasted for three weeks and I contacted them several times. However, they always had all kinds of weird excuses - getting sick, cannot get into the building, cannot get into the apartment...
(getting sick - for apartment 1 - get cancelled once and never viewed. cannot get into the building or the flat, current tenant not in the flat - for apartment 2 - get cancelled three times and never viewed.)
They never said a sorry to me, and spoke very arrogantly on the phone.
Finally they told me the property was no longer available. I've been waiting to view it for such a long time! Did they pretend to keep this property for someone so they did not let me to view it?
They notified me this through a mobile text in the morning before 7am, still without any sorry to me.
Also my enquiry to them never got any reply. This is how they treated me!
Why didn't I give up on them early? I continued wasted my time with them, is simply because of this 4.1 score google reviews - looks really good.
Therefore I have to share my terrible experience with them.
Now I agree with one review below from a tenant - maybe they are good but only for the landlords.
If you are a (potential) tenant and want to rent from Davidson Estates, prepare to chase and beg them.
ε€ε¦ Β· 11 June 2019
Agent replied Β· 11 June 2024
Thank you for your feedback. We are usually known for delivering both a professional and excellent service to all our clients so am disappointed that we missed the mark on this occasion.
Please give us a call at your earliest convenience, our director would be happy to discuss this matter further.
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5/5
GoogleDavidson Estates have been quite superb in the way they have managed my properties, fixing the very complex legal and structural legacy issues as a result of poor management by a previous property company. Ben and his terrific team worked so hard to help me resolve some big issues and have completely restored my confidence in the property management system. I now have peace of mind knowing I'm in capable and reliable hands. Iβm so pleased they were recommended to me.
Julie Β· 11 June 2019
Agent replied Β· 11 June 2024
Julie,
Thank you for your positive review, it's been a pleasure working with you and I'm pleased to hear that my team provided an exceptional service.
Thank you for giving us the opportunity to manage your property portfolio and if we can help you with anything else, please do not hesitate to call us.
Ben
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5/5
GoogleGreat experience with the company. And thanks to Elizabeth very responsive and supportive and informative. Was prompt to arrange the viewing and provided very smooth experience!
Ksenia Β· 10 May 2024
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5/5
GoogleWe had a viewing at a property, the agent (Elizabeth), was great. Everything was well explained and every question we had was answered.
Thank you Elizabeth
Humzaa Β· 10 May 2024
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5/5
GoogleIt has always been a pleasure dealing with Ben and his team from Davidson estates. They are a highly professional outfit that I wouldn't hesitate in recommending to others.
John Β· 10 June 2020
Agent replied Β· 11 June 2024
Hi John, the pleasure's all mine. Great working with you and Liz! :)
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5/5
GoogleThank you Elizabeth for being professional and friendly throughout the viewing! Even afterwards when I had a few questions on email you have been efficient and informative with your responses.
Ayesha Β· 10 February 2024
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1/5
GoogleThe only good reviews are from people that brought houses from them not people that live in properties they let.
I would not recomend it, I have lived in one of the flats for 2 years. I know it all very well, me and my ex flatmate hated the agency so much.
When we moved in they promised to fix a lot of things before we moved in, that did not happen and we had to chase them for 3 or 4 months.
We had no shower for 6 months, we had no other way to shower and they didn't fix it until I got a lawyer and property ombudsmen, that's only when they decided to fix it, at the time I had a car crash and couldn't move a lot, which did not help as I had to get water from the tap to shower. They would not let me fix it and give me the money back later.
Radiators leaking all of them, 7 months now and nothing done.
Our radiator was not working for 1 year, never, still hasnt been fixed.
I explained to them in order to pay rent I needed an invoice, they promised me on a Friday after bombarding them with calls and emails to send it to me. They lied, I have never received it.
They don't care about tenants and ttheir need, my oven was broken and they took 2 or 3 months to fix it, I could not cook.
My deposit was not protected by them for 7 months, that's only because the lawyer and Ombursment messaged them.
The only good reviews are from people that brought houses from them not people that live in properties they let.
RUN AWAY FROM THEM.
Account Β· 11 June 2018
Agent replied Β· 11 June 2024
Larissa,
Iβm sorry to hear about your experience, we are usually known for our excellent customer service and efficiency in problem solving, so regret that we didnβt deliver on this occasion. Weβd like to learn more about your situation, if you could give us a call on 0121 455 7727 at your earliest convenience, our director would be happy to discuss this matter.
We look forward to hearing from you soon.
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4/5
TrustpilotI am very pleased with Davidson Estatesβ¦
I am very pleased with Davidson Estates (Neeka's) swift response in helping me locate a property that meets my needs. I look forward to continued support in the near future.
Christine Β· 4 November 2025
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5/5
GoogleJonathan and Ben did an amazing job of guiding us through the process of buying an apartment off plan. Lots of great support to our queries throughout the whole process. Jonathan even popped in for a cup of tea after we had moved in to drop off an welcome gift. Thanks for the support and sure weβll be in touch down the line. Simon
Simon Β· 10 June 2022
Agent replied Β· 11 June 2024
Good Morning Simon,
Thank you for taking the time to leave Jonathan and Ben a five-star review. We always encourage our team to go above and beyond where possible and we're happy to hear that you were supported throughout the entire off-plan purchase. We hope you will consider using our services again in the future and have a great day.
Regards,
Davidson Estates.
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1/5
GoogleOrganised a viewing with Davidsons estates with a set time and date, as you do! Turned up at set time and date at the property to find no one there and that they had been advertising the wrong house! They'd put up photos of the neighbours house, I'd had my suspicions anyway that they'd been advertising the wrong house after doing a bit of basic research myself. I couldn't understand why they had included photos or a garden included with the property when it was quite clear from looking on google maps that the property backed onto another building... among other things. So there was no surprise when no one showed up really! A quick call to the office but the blame on us, apparently we were supposed to book the viewing directly with the landlord ourselves! Not sure how we could do this given that they didn't give us his number? And gave us a set time and date to be at the property for the viewing!? Incompetent at best. Avoid. - RR
Reti Β· 11 June 2016
Agent replied Β· 11 June 2024
Thank you for your review. However, we're a little confused, as we absolutely never put our landlords' contact details on property listings and ask applicants to arrange viewings with them directly. So, if you have recently tried to arrange a viewing with us and you were dissatisfied with the service we provided, we do have a complaints procedure for you to follow, so please give us a call on 0121 455 7727 so that we can discuss the inconvenience you experienced.
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1/5
GoogleI noticed a Davidsons sale board outside a block of flats. I was interested in the development but needed to know the asking price. I 'phoned up the office on three occasions but the staff refused to give me the information. Apparently I had to wait to speak to a 'property consultant.' As I buy investment properties regularly, one of my partners also phoned as by then I was exasperated by this poor, unprofessional, odd way of doing business. He too had to 'make an appointment to speak to a property consultant.!'
2 weeks later this property still hasn't appeared on their website. Thank goodness its not my property they are 'trying' to sell!!
Richard Β· 11 June 2016
Agent replied Β· 11 June 2024
Hi Richard, I am sorry to hear that you feel you received a poor customer experience during your recent contact with ourselves. We are a very customer focused business and I am constantly monitoring ways we can improve and create a positive customer experience within my sales department. I would love the opportunity to discuss this matter with you in further detail. Please contact me on 0121 455 7727 or email sales@davidsonestates.co.uk with your contact details, and I will come back to you directly. Regards, David Grubb, Sales Manager.
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4/5
GoogleI went through a purchasing process with Davidson estates. It wasn't smooth and took 6 months to complete the purchase, but it was due to the seller's solicitors slow responses. However, the members of Davidson team kept constantly chasing them and thanks to their efforts, everything completed in time before my mortgage offer expired. Thank you, team.
Now they managing my apartment, and I have no any complaints so far. They respond very quickly to the tenant's enquiries and to mine too.
I would recommend Davidson estate.
Elena Β· 11 June 2016
Agent replied Β· 11 June 2024
Hi Elena, thank you so much for your kind words. You were very understanding throughout the sale of your property, and we're so glad you're happy with the full management service we provide. We're thrilled to work with you, and to look after your property. If you need anything from us at all, please do not hesitate to give us a call on 0121 455 7727.
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5/5
TrustpilotHad a wonderful experience with Sana
Had a wonderful experience with Sana, she was so welcoming and gave me excellent service. She really is a star at her job βοΈ highly recommend this company.
Umme Β· 18 November 2025
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5/5
GoogleThank you so much Elizabeth for your help and support while renting our new home!
We wish you all the best!
Francesco and Giorgia!
Giorgia Β· 10 April 2024
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2/5
GoogleI have been using Davidson Estates since 2017 on and off as a landlord.
Lettings:
They have a competitive management rate, are quick to action issues. However, their other charges are borderline extortionate.
They charge a Deposit holding fee which I have not come across.
They add a large percentage to any call out. For example I was charged in the region of Β£95.00 for a Β£10 smoke alarm.
On one occasion, I was quoted Β£150 to change the door lock barrel which cost me Β£30 from the shop. Locksmiths quoted me Β£100 with the lock fitted so you can see the inflated surcharge they add to the landlord as their cut!
Every rent payment day I had to chase over the years and email a prompt, only then the rent would be paid later. I never received rent payment at the start of the day.
Sales:
At first the communication was very slow. Only after I spoke up and intervened did it improve. I was very thorough with the agent who near the end changed hands and communication remained good.
Sale fee was competitive (I did have my own professional pictures) although when it was time to complete the wrong figure was handed over.
This would have led to a delay so their fee was omitted out of the final statement from my solicitor.
Ben Davidson the owner did not like this at all and while he told me that it was fine and "normal practice" he stated his true feelings to my solicitor and was not happy about this and said about me - "Lets hope he pays us".
This BROKE MY TRUST for Davidsons as an agent as they distrust their clients behind their backs. Did he think I would run away? Why tell me its fine but behind my back disrespect me? Because of his mistake with a higher than agreed sales fee I took them out of the statement so it does not delay completion on that day. Not like I would run away when they still owed me money from the lettings side of the business!
I would never have know if it wasn't for my brilliant solicitors to show me the content of the email. I complained to Ben thinking if it was the sales agent (as my solicitors did not say who it was from) but I was shocked to see it was from him! Ben did apologise, but would he have if I did not mention the distrustful email of how they perceive their clients?
So that is why I rated them 2 stars as they were average as an estate agent but hugely disappointed with their trust in clients right at the end! True colours were exposed and I would avoid using them in the future!
I have all emails and evidence which I do not want to put up, but happy to amend review and upload if challenged that any of the above is false. This bad practice by estate agents needs to stop!
Gulam Β· 13 October 2023
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1/5
GoogleVery disappointed as I was told that the flat I was viewing included the water, council tax and tv licence - even went to view the property on my day off which is an hour's drive away from where I'm currently living. Was ready to pay the holding deposit - only to be told that there was a mix up on the advert and the bills were actually on top of the property.
Jessie Β· 10 June 2020
Agent replied Β· 11 June 2024
Hi Jessie, please accept our apologies for the mix-up on the marketing of this particular flat. I'd be happy to discuss this with you over the phone should you wish. Apologies again.
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5/5
GoogleVery good experience with Davidson. Particularly Jamie who has helped us throughout. We have recently had a nightmare with another local agent, luckily now rented a beautiful property via Davidson. Keep up the good work guys
Alan Β· 10 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.