Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBelieve the negative reviews! These people haven’t got a clue what they are doing! They’re so bad at their jobs I’m surprised they haven’t been sacked for the way they treat people and don’t get anything done. Whoever is supposed to be in charge of this place needs to open their eyes, see how bad things have got there and read customer feedback, instead of posting 5 star reviews on google saying it’s everybody else that’s wrong like a child. Grow up and start making things better. Never using this joke of a place again.
Greg · 13 June 2019
★★★★★ 5/5
GoogleI have recently used this company and their sales department. I must say the team as a whole were very polite, freindly and approachable, but especially Emma who I dealt with the most. If any one is looking for a responsive, helpful team then this is great one to use.
Gemma · 13 June 2017
Agent replied · 11 June 2024
Thank your for your review Gemma!
★★★★★ 1/5
GoogleCurrently a long standing tenant in some lovely flats on winchfield drive, I believe cottons have taken over the maintenance of the grounds… since cottons have taken over they have never once cut the trees so the majority of us live in darkness, a few neighbors are all complaining and I’m being fobbed off constantly saying the management are busy.. 3 months later, but very quick to take the ground maintenance money.
Jen · 12 June 2023
Agent replied · 11 June 2024
Hi Jen, Thanks for taking the time to leave the above review.
Stuart Gibbs is the Partner responsible for the Block Management at Chamberlain Park and he is aware of your concerns and has advised that we have obtained a tree survey and quotation for work to the trees and has forwarded this to the Directors of the Management Company for consideration and are currently awaiting their instructions before we can proceed further. As soon as we receive their go-ahead, all residents will receive further communication from us.
In case you are not aware, we were awarded the management of this site a little over 12 months ago, during which time we have already overseen works to the various main roofs of the blocks and also the replacement of dilapidated and missing bin store doors, works which we have received numerous reports of, and we felt needed to be prioritised.
If you wish to discuss any points further, then please contact Stuart at sgibbs@cottons.co.uk, where he will be happy to assist you further.
★★★★★ 5/5
GoogleWhat an absolute amazing company to deal with. I cannot thank them enough for being so informative, honest and always available to speak with. The Auction department were wonderful and my gratitude and thanks to all the staff at Cottons. Special mentions to Tina, Sharron, Julie and Charlot.
Tarnya · 18 October 2024
Agent replied · 24 October 2024
Hi Tarnya,
Thank you so much for taking the time to leave us a fantastic Five Star Review. We appreciate your feedback and will pass on your comments to our Auction Team. Thank you.
★★★★★ 1/5
GoogleI have recently experience awful service from Cottons by the estate agent showing me and my partner around a property. Its a shame I've got to leave a poor review but i feel people need to be aware of how we were treated. Between us we've seen plenty of estate agents and viewed plenty of properties but this experience is by far the worst we've both ever experienced.
Upon arrival to the property there was no 'hello'.. just 'are you a first time buyer!? This is an investment property and need 20k spent on it. How are you to know what money we have? Once the property is sold, it is down to the new owner to decide what is to be done? We knew it was a property which would attract investors.. we read the description. We had to keep reiterating that we had funds and have connections with trade people to do such jobs.
Myself and my partner have both dealt with many estate agents and never experienced anything like this. The replies we had to questions were very sarcastic.. overall a very disappointing experience.NegativeQuality, Professionalism
Martin · 12 June 2022
Agent replied · 11 June 2024
Dear Martin, thank you for taking the time to write a review, I am disappointed that you feel this way, however in the interest of balance, I feel I must address your claims, firstly, when your partner approached the door she was greeted with a hello, you must be Leanne, secondly I had called her prior to the appointment, had a friendly chat confirming she was still able to make the appointment. Thirdly you had a through and transparent briefing on the issues faced with buying this property and also the benefits. I totally refute your further claim, no question was answered sarcastically, rather truthfully, most people would be grateful that a) no attempt was made to hide anything from them as potential purchasers and b) that all questions were answered succinctly and to the point. I even agreed with your partners father that one of the questions was valid and worth making. I took the time to ensure that you were safe outside, by leading the way and pointing out potential problems with a powerful light. As you can see and no doubt other parties will read, I fail to see how this was poor service. We even finished the appointment laughing and joking, therefore quite surprised to read this review. Whilst on the appointment an explanation was given at the start as to why we felt the property may be too much for an average first time buyer, given the work required, a view shared by the majority of first time buyers and investors viewing the property (over 30 viewings) it was your party that insisted on saying you have contacts and the means to do the work, not our insistence as you infer. Finally during the viewing your party questioned the pricing and valuation, I assured you that it was done using comparable evidence, however, you were basing your price on 2 bedroom properties that were smaller, finally we have received 9 offers on this property all in excess of the asking price.
★★★★★ 5/5
GoogleDealing with Andrew means you're in safe hands. I have bought a lot through Cottons and have no issue recommending them to sell your property. They are honest, professional and where integrity is important, Cottons have it in abundance. Look forward to my next deal with them. Rick Singh Abrol Ltd
Rick · 25 July 2024
Agent replied · 24 August 2024
Thanks for taking the time to leave us such a fabulous Five Star Review, Rick and thank you for the recommendation of using us to sell properties. We appreciate you taking the time to leave your review and thank you so much for your kind words.
★★★★★ 5/5
GoogleIt was an absolute pleasure to deal with cottons after having a terrible ordeal with a rival estate agents , right from the start they were on the ball reasurring us every step off the way ..
Fantastic team
Thankyou guys
Lisa and paul baker
Lisa · 26 October 2024
Agent replied · 9 November 2024
Hi Lisa,
Thank you for taking the time to leave us a fabulous Five Star Review. We appreciate your feedback and glad you were happy with the service we provided you with.
★★★★★ 5/5
GoogleExcellent service.
Sharron Sheldon was especially helpful for someone who is not accustomed to an auction purchase.
Highly recommended
Mo Shahid
Sh · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your kind words Mo. We really appreciate you taking the time to share your experience with us. We're here to help should you need any further assistance in the future.
★★★★★ 1/5
GoogleTook annual leave and drove 30 miles for a valuation by Ian Axon. No show. Eventually received a call after I chased reception. Was told Ian had had a blow out tyre. Asked for new dates to be sent to me to rearrange. Over two weeks later, nothing received. Poor.
Ashley · 30 August 2025
★★★★★ 5/5
GoogleI had a house on rent from Cottons. Everyone is helpfull and whenever raise any problem they showed their activenass and get the things done.
Thank you so much
Har · 17 February 2026
★★★★★ 5/5
GoogleBig thanks to Andrew for all your assistance with the sale of our property. 5 stars
Halima · 12 June 2023
Agent replied · 11 June 2024
Hi Halima and thank you for your five star review. We are glad we could assist you with the sale of your property.
★★★★★ 5/5
GoogleI have bought two properties in auction and also have cottons management team deal with a letting, I can only say this company is totally professional with keeping me updated and would highly recommend Andrew Bardon and his team.
Craig · 13 June 2019
Agent replied · 11 June 2024
Hi Craig, thank you for your kind comments! we really appreciate your business.
★★★★★ 5/5
GoogleI can't commend Cottons and the letting and sales team more highly. The staff offer a warm, reassuring and flexible person-centred approach to what can be quite stressful life changing decision taking. I write as someone who was seriously ill with mental health diagnosis at the time of engaging Cottons as my agents. I was treated with both respect and dignity. The company's commitment to inclusion and equal opportunities was exemplary. The housing market and trends were clearly explained enabling one to make informed choices around any instruction. The fees were extremely reasonable and worth every penny. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 12 June 2021
Agent replied · 11 June 2024
Sarah. Thank you for leaving us a five star review. We really appreciate your comments in relation to the service you have received. We will always combine all departments in this business to provide a complete service and we are glad this approach has worked for you.
★★★★★ 1/5
GoogleAwful company to come across. Overcharge their customers, are very poor at communicating and are also rude to their customers. Would recommend staying away from these !
Gareth · 17 February 2026
★★★★★ 5/5
GoogleGreat service! I called for a RICS valuation for a Help to Buy redemption. Extremely helpful staff and Extremely quick valuation! Mr Dan O'Malley was very professional and the speed and quality of the service was literally above my expectations! Thank you! Highly recommended!
Lina · 12 June 2023
★★★★★ 5/5
GoogleThey are amazing. Especially Ian who helped through out the whole process. Cant thank them enough for their professionalism and being there for a lay person. Highly recommend!!
Jitesh · 12 June 2021
Agent replied · 11 June 2024
Jitesh. Thank you for leaving us a five star review. We really appreciate your very positive comments in relation to the service you have received and glad the sale of your property went smoothly and better than your expectations. Ian has worked in our auction department for 20 years and his expertise is second to none. Many thanks. Cottons
★★★★★ 5/5
GoogleFIRST TIME selling a house , SOLD with COTTONS through the auction and they were OUTSTANDING!!All the staff i spoke to / met were sooo FRIENDLY, HONEST PROFESSIONAL,AND GO THE EXTRA MILE.
IAN from the auction team ( A MASSIVE THANKS) was one of the nicest person on the planet.He went the EXTRA MILE ( a few times) to get me a good price for my house , ONLY A PHONE CALL AWAY,ANSWERD ANY QUESTIONS I HAD ASAP, AND MADE THE PROCESS STRESS FREE AND EASY!!
HIGHLY HIGHLY recommended to anyone who wants an QUICK SALE and and HONEST REALLAIBLE SERVICE .
Nihara · 12 June 2020
Agent replied · 11 June 2024
Thank you so much Nihara, glad to have been able to help you!
★★★★★ 5/5
GoogleSelling a property at auction is s-o-o-o-o easy, especially if the auction house is Cottons and the auctioneer is Andrew Barden.
We instructed Cottons at the beginning of October and completed mid November, about seven weeks later..!! That's a lot faster than using an Estate Agent !
Dealing with Cottons and Andrew in particular was so easy and straight forward. And Cottons kept us informed every step of the way. Brilliant !!
If you have a property to sell and want to sell it quickly and easily, then consider using an auction house and seriously consider Cottons.
Five Star rating very well deserved.
Stuart · 12 June 2020
Agent replied · 11 June 2024
Thank you for your kind words Stuart, glad we could help!
★★★★★ 5/5
GoogleReaching an agreement that everyone is happy with is essential when marketing a property, and in this respect Cottons were brilliant. Equally impressive was the service they offered throughout the entire selling process. The initial preparation of the property details was done quickly and professionally and demonstrated real knowledge, insight and understanding of what would work best. Viewings quickly followed and throughout the resulting negotiation process Cottons dealt with the combination of questions, inevitable bumps in the road and the need for urgency in a way that left us feeling we always knew exactly what was happening. In fact, the entire Cottons team was extremely responsive, offering a solutions-focused approach that ensured the process kept moving. Best of all, every member of staff we dealt with were extremely friendly, enthusiastic and left us feeling that nothing was too much trouble. A really first class service that I would recommend wholeheartedly to anyone selling their home. Thanks Cottons!
Mark · 12 June 2020
Agent replied · 11 June 2024
Dear Mark, Thank you so much for your extremely kind words. We are delighted we could help and that you found the service informative, attentive and helpful. We are extremely glad to have been of service and wish you all the best for your future.
★★★★★ 5/5
FacebookReaching an agreement to sell is obviously the most important thing when marketing a property, and in this respect Cottons were brilliant. Equally impressive was the service they offered throughout that process. The initial preparation of the details was professionally done with real knowledge, insight and understanding of what would work best. Following this and all the way through the negotiation process they dealt with the inevitable bumps in the road in a way that left us feeling we always knew what was happening. The entire Cottons team were extremely responsive offering a solutions-focused approach that ensured the process kept moving and all parties reached the best possible outcome. A really first class service that I would recommend wholeheartedly to anyone selling their home. Thanks Cottons!
Mark · 10 February 2020
Agent replied · 11 June 2024
Dear Mark, thank you for your kind words and great enthusiasm! We are delighted to have been of service and thank you greatly for your review. Wish you all ther very best. 😀🏡
★★★★★ 5/5
GoogleI sold a property at the May auction on behalf of a client and I would highly recommend the professional, honest advice provided by Andrew and the auction team and way in which they handled the sale through to completion. They are hugely knowledgeable about their market and understand the value of property to provide great service.
Michael · 12 June 2023
Agent replied · 11 June 2024
Thank you Michael for this great five star review. We really appreciate you taking the time to recommend our services.
★★★★★ 1/5
GoogleUsed Cottons to rent a property and have never previously experienced as poor service. On receiving the keys to the property we attended and discovered that it was filthy from top to bottom including the oven where the glass from the door was hanging off inside. Rang them immediately and were told it was let as it was, queried this and asked if they would expect us to clean it prior to leaving to receive our deposit back and were told we would get a call back from the letting manager this was on a Friday afternoon and despite 2 further phone calls I am still waiting for a return call to explain when if nothing else the oven will be repaired. Landlords and Tenants steer clear if you can!
Lynda · 13 June 2019
Agent replied · 11 June 2024
We greatly apologise for your dissatisfaction. Please call Charlotte on 0121 247 2233 to resolve this issue.
★★★★★ 5/5
GoogleAs a family we decided to rent out the former family home in Northfield Birmingham, following the death of my parents. Having absolutely no experience at this we turned to Cottons to manage the whole process. They found a tenant advised on appropriate rental charges and managed the property tenant relationship.
After five years or so we decided to sell the property. We asked Cottons to market the house. Dan O’Malley a partner at the firm handled the sale, he conducted most of the viewings and most importantly dealt with the negotiations, he did an excellent job. Selling a house is stressful and there are always issues, the reason I’m writing this review is that Dan and Cottons took a lot of the stress out of it. They managed the whole process which included some remarketing as the first purchaser pulled out.
Overall as a family we were very happy with the team at Cottons both as managing agents and finally as regular estate agents. My experience is that when getting involved with house letting and a subsequent sale is that it was a relief to have an intermediary who vetted tenants and prospective purchasers. Happy to recommend.
Pasta · 13 June 2019
Agent replied · 11 June 2024
Thank you so much! Glad we could help!
★★★★★ 5/5
GoogleI’m a landlord and would have no hesitation in recommending Cottons to both landlords and tenants. Over the last 10 years they have looked after my properties, found good tenants for me, and given me and my tenants good service through their maintenance department. Their lettings team is very experienced, with helpful staff who've been in the job for years. They know how to manage tenancies smoothly and effectively, for the benefit of landlords and tenants alike. For safe, compliant, and hassle-free lettings, you need to choose your agent carefully, and Cottons haven't let me down yet. They're good people to deal with! This is a genuine review, and I can be contacted through Cottons for verification.
Julian · 13 June 2019
Agent replied · 11 June 2024
Thank you Julian, it is always a pleasure to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
