Trusted Agent profile
★★★★★
196 reviews across 2 platforms
Cavendish House, 359-361 Hagley Road, Edgbaston, Birmingham B17 8DL
Cottons's Birmingham office at Cavendish House is rated 4.0 out of 5 across 196 reviews on two platforms, including 180 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleThe staff l dealt with were professional and helpful. A big thank you to Tina who was extremely helpful, and friendly. She put me at ease, and answered all of my many questions, both over the phone and via emails. 🤗 …
Hi Viveen, Thank you for taking the time to leave us such a fabulous Five Star Review. We will pass on your comments to Tina who will be delighted to hear your kind words.
5/5
GooglePleasure of dealing with Tina at Cottons. Cannot recommend that they speak to her enough. Put me at ease helped me understand essential things like legal documents and more. Thank you Tina A***
Thank you Abdul for your positive feedback and fabulous five star review. We've passed on your kind words to Tina and thank you again for leaving your review.
1/5
GoogleCottons have been managing the block of flats i live in for a few years now. Ill be writing my second formal complaint to them today as they have not responded to emails during February and phone calls from myself and another neighbour. The issues we've been contacting about concern grounds maintenance and repairs, basic management issues that really should be the bread and butter of 'managing' a block of flats. Why it has to be a formal compliant before they act I don't know. The service used to be much better and has declined significantly.
Hi Hannah, Thanks for taking the time to leave us a review and we are sorry to hear that you are unhappy with the service received from us. After looking into your complaint further, I understand that MaryJane has been in touch with you and is dealing with the issues you have raised.
5/5
GoogleCouldn't ask for anymore smooth process from start to finish excellent communication no hassle. Thank you Charlotte and Andrew best wishes for the future. I would highly recommend and will be using cottons in the future if I need to without hesitation.
Thank you Danielle for your fantastic review on the services we provide. We really appreciate it.
5/5
GoogleSold a house needed quite a bit of work although it was priced right, Excellent service from Ian and Julie quick efficient and helpful to answer ant questions would recommend the service and business
Hi Rachel, thank you so much for taking the time to leave us a five star review. We're glad to hear you were happy with the excellent service provided by Ian and Julie and have passed your kind words to them. Thanks again.
5/5
GoogleI have had the pleasure of working with Dan O’Malley from Cottons. I needed a valuation done on my home as part of the remortgaging process. From the outset, Dan always replied to my emails quickly. The valuations (I had to have three done due to issues with banks/solicitors) were always done within a couple of days of me contacting Dan and the valuation reports were completed and emailed to me the following day. As well as being very efficient and thorough, Dan was always pleasant and warm in nature which was an added bonus. I will definitely recommend Dan to any family member or friend who needs a valuation.
5/5
GoogleMy first time of contacting Cottons Auctions today and i had the pleasure of speaking with Tina. She could not have been more helpful and gave me a clear picture of the auction process. It is nice to speak to somebody who takes a pride in there customer service. I also rang back later on and Tina was busy however i also spoke with Julie who was helpful. I will certainly use this service again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom start to finish Cottons auction sale was impeccable. First we were met by Stuart who guided us through the process then we had another meeting with Andrew, Everything went smoothly and we would highly recommend.
Hi Trudy, We really appreciate you taking the time to leave a great five star review of our services and are pleased to have been able to assist you with the sale of your property through Auction.
5/5
GoogleI am in the process of securing my tenancy with Cottons, it is so far an exceptional experience. From start Albina, Alex, and Sarah have been an absolute pleasure to work with. …
Nadia, thank you so much for your fantastic five star review. We're so glad to read your positive comments regarding your experience with our Lettings Team and have passed on your kind words to them.
1/5
GoogleNot happy on serious issues no communication I have had no issues with cottons but the day I bought your tenant because off the problems he was having your letting partner didn’t give any respect consider this man is 80 with dementia his first words was you can’t just walk in here he was rude even in the the emails yesterday he was saying I was misleading the council how disrespectful he was ,you know who he is I know law and take guidance unless he’s qualified in law and I told him I will deal with law side 15 years we have had to deal with a abusive neighbor with locks on right off way time gone by his abuse and threatening me so I think your letting partner should apologize thank you that’s what I asked your employee to do all we asked for was to keep the right of way clear but I never asked to deal with the dispute with the proprietors at 91 I work in law with a good legal support team but I will your employee was rude to me he made a comment about oh so you say you work in law that’s what you say meaning I’m a liar showed my security I’d badge and as I said I was contemplating buying a property close by snd your employee told me not to come to your office I have no intention coming there unless deemed necessary but if he keeps being rude to people your reviews will escalate and you customers will move else where as I said read his emails needs to oplogize I’ll will protect my family legally with the 91 which in the past he’s been arrested on many occasions I have nothing else to say but if he blocks the right away which he will then I will be in contact health and safety he has a flying freehold on 91 no rights to the entry or passage but I’m Sorry I would not recommend you ??????
Ms Newell-Sayin, Further to your recent Google Review, I have now re-visited the thread and after reviewing the matter, I have been advised that you have written to the other party's solicitors, and we have been in communication with them. Your comments regarding members of staff have been documented. I would reiterate that we are unable to become involved in what is a civil matter between you and your neighbour and we will no longer be communicating with you via our Google Review Site. Updated Reply: Hi Babs, Thank you for your response and for clarifying that you do not have an issue with Cottons and the issue is with your neighbour. As previously mentioned, we cannot get involved in disputes between parties. ................Hi Babs, Thanks for taking the time to leave the above review. After speaking to our Lettings Partner here, I understand that he has been dealing with the matter you felt the need to leave the above review about. The serious issues you refer to in your review are regarding the on-going disputes regarding Rights of Access, between two parties (one being your ex-husbands property, which he rents through ourselves). We have written to both parties involved in the dispute and understand that the access to the rear of the properties, as detailed in the plan attached to our letters, remains clear and free from obstruction, which is what the dispute was initially about. We did, at our meeting with you last Wednesday, re-iterate the above to you and with regards to the allegations from both parties regarding anti-social behaviour, we advised both parties in further correspondence, that any further altercations should be reported to the Police, as it is something we have no jurisdiction over. We are sorry you are not happy but as previously advised, Cottons are not able to intercede in any action relating to a dispute between parties.
1/5
GoogleThe Customer Service has no manners and very rude called them 2 times.been given another number then another email of a person just to inquire about a property.
Ritu, sorry you felt the need to leave us a negative google review. We have several different departments at Cottons, some of which overlap dealing with certain properties but, nevertheless, your call should have been directed to the relevant party who, I understand, was out of the office at the time of your call. A message should had been taken from you, for them to call you back when they returned to the office. We really appreciate your feedback and have spoken to the relevant department involved to ensure that this doesn't happen again.
5/5
GoogleI've just finished a tenancy with Cottons. The team were incredibly helpful from the start, very clear and professional. I'd certainly use them again in the future. I'd like to mention Charlotte, who provided a good checking out experience and is a credit to Cottons
Thank you for leaving us such a great five star review, Jack. We will pass your kind words over to Charlotte and thank you for your feedback.
1/5
GoogleNever use this estate agents ever again I have lived in a property that was freezing cold and subsistence yet I 1st reported before Covid and I have been left in the freezing cold house with cracks bathroom falling down windows nearly falling out wall with running water electrics had water running from them so we cudnt use lights dwn stairs due to electric shocks its took them 4 years and only started taking action last summer 2024 absolutely disgusting of estate agents and I never ever use them again!!! 😡😡😡😡
5/5
FacebookMY BEST TRADING EXPERIENCE EVERI have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mrs Helen Wayne is an amazing trader, she steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach her on Email: helenwayne267@gmail.comWhatsApp: +39 334 273 6512
1/5
GoogleThis is honestly the most useless letting agency I’ve ever had to deal with. Unprofessional and lazy. I do not recommend them
Melanie, sorry to hear your comments about your experience with our letting agency. We have a Residential Lettings Dept and a Commercial Lettings Dept and, on speaking with the Managers of both Departments, do not have a record of the nature of your dealings with them. Could you please email me at ssheldon@cottons.co.uk with full details of the experience you outlined above, and I will look into this further for you. Thank you.
1/5
GoogleUnimpressed with this company. If you are renting privately, check who the building management is before signing the lease - if it’s Cottons, brace yourself. Nothing is done that you ask for, at the expense of tenants’ health. The flat building in question has had severe water damage in the 18 months I’ve lived here. From flat owners in the building, they collect annual maintenance money, but nothing is maintained. They do not respect times given by tenants - I had a handyman collect keys to the building himself and let himself in, also knocking several times to see if I was in, whilst I was away, without giving 24 hours notice. Incredibly unimpressed.
Sorry to hear that you are unimpressed with our services, Grace. Our Block Management Department covers a vast number of properties and therefore, to enable me to look into this further for you, could you please email your details and property address to ssheldon@cottons.co.uk. Once I have this information, I will speak to the relevant Department and come back to you.
5/5
GoogleI am in the process of securing tenancy on a rental property from Cottons. I am a first time renter and I am astonished at how quick and easy it has been. I only applied at the end of last week, and I have already been through the reference check and am now just waiting on some certificates they need to get before I can move in. The staff have all been lovely, the person who showed us around the property was very friendly and was even great with my 2 year old son. All emails have been replied to almost immediately, and when I have called to make an enquiry I have had friendly and helpful staff, who are understanding of me asking simple questions because of being new to this process. There wasn’t even a huge hold time to get through to them on the phone. It has made the whole process very stress free and easy, even though I was very stressed about it before hand (I’m a stresser!) Very happy customer here :)
Hi Jessica. Thank you for taking the time to leave us such a wonderful review. We are thrilled with your positive feedback of our services and glad to hear your experience with us was a five star one.
5/5
GoogleI sold a house which belonged to my late father , the service of the staff at Cottons was exceptional . I would recommend them if you are looking to buy or sell a property. I also approached an alternative auctioneer in Birmingham who suggested that we guide the property at £50,000, just to create interest ,but they would not sell at this level . Cottons were honest throughout the process and guided the property at the correct level , the property sold for £98,000. My family were very pleased with the outcome.
Thank you for leaving us such a great five star review, Hardip. We really appreciate it and thank you for the recommendation.
5/5
GoogleWe completed our first ever commercial property purchase with Cottons and the lovely team couldn't have been more helpful. They really guided us through the process and helped connect us with a solicitor to handle the transfer and, as a result, helped us complete in record quick time. We really trusted their advice and support all along the process and wouldn't want to use anyone else. Thanks for all your help - now we can celebrate our purchase - I hope we work with you again soon!
Peter, thank you for leaving us such a fabulous review. We are really pleased to hear that you were happy with the service we provided. We hope you have a great time celebrating your purchase and good luck for the future.
1/5
GoogleService management of residential building ( block of flats). Absolutely wile, no manners, attitude. They don't take care of the building, neglecting it, when reporting issues, they have horrible attitude. Highly argumentative, even go as far as telling you that we are making things up. Asking then how long will it take to fix the issue, answer: it will take as long as it takes. Absolutely disgusting.
Sonia, We have received several bad google reviews from you in the past and we have dealt with each of these issues you have raised in a professional manner, in our capacity as Block Managing Agents. We would once again reiterate that Cottons are only acting as Managing Agents on behalf of the Right To Manage company here, and therefore are required to act in accordance with our client instructions. We are appalled at the tone of your latest google review and the allegations you have made have been taken very seriously and we have reported your comments to Google and the Police for them to investigate further, along with emails sent to individual members of our staff which are of a totally inappropriate nature and abusive towards them. As a company specialising in the property sector, we have staff and clients from different cultures and backgrounds, and we pride ourselves on treating people equally and fairly. Your review questioning our integrity, and your defamatory comments and accusations will now be dealt with by the authorities and no longer through us via Google. Richard Longden, Partner Hi Sonia, Thank you for taking the time to leave us a Google Review and we are sorry to hear that you are unhappy with the service you have received from us, regarding the removal of trees surrounding your block. As you will appreciate, there are certain procedures we must undertake following your request for the removal of certain healthy trees which, we understand, you want removed as they are blocking the light into your property and following your reports of them contributing towards incidents of antisocial behaviour. On speaking with Stuart, you are correct in that he has written to both Directors of the Management Company and is awaiting a response from one of the Directors. We need to receive full authority from all Directors of Management Companies involved in any major alterations to common areas of all blocks that we manage before we can proceed with any type of works. We are also awaiting a response from your Local Council to check that there are no Objections or Tree Preservation Orders in place for the trees you have requested to be cut down. Stuart has also advised that he has sent out written communication to all the residents in your block which, again, he is still waiting responses to, as we need confirmation from the majority of residents to confirm that they are happy for these healthy trees to be cut down. We would question your comment regarding the poor communication you’ve had with us, as Stuart has kept you fully informed of all progress in this matter and, rest assured, once he has any further updated to give you, he will communicate with you through the proper channels.
5/5
GoogleWe sold a property through auction in February 2025 and were very happy with the service provided by Cottons. The property required a cash buyer (due to a disused mine shaft being situated nearby) and Andrew confirmed that auction would be …
Hi Alison, Thank you for taking the time to leave us a fantastic five star review and we are glad you were happy with the services we provided for you.
1/5
GoogleHave made numerous attempts to speak to somebody regarding a commercial property I have, I get told each time somebody shall call me back. 3 attempts later no calls
Hi Umar, I'm sorry you have been unable to contact us to speak about your commercial property. Unfortunately, I have been unable to trace the person you spoke to here. If you could send an email to ssheldon@cottons.co.uk with your contact number, I can call you to discuss this further. Thank you for bringing this to our attention and I await your email to enable me to discuss this further with you.
5/5
GoogleThis is to provide a review for three people at Cottons, Alexandra, Jason and Tina. All three have been extremely nice and helpful and my experience of working with them to rent out my property and to put it on the market for sale, has been really positive. No task or request is too much and they have provided me a great customer service.
Thank you for taking the time to leave a great review for Alexandra, Jason and Tina. We will pass your kind words over to them and they will be happy to hear your feedback, thank you.
5/5
GoogleWe have been buying and selling properties with Andrew and his team at Cottons for nearly 10 years. We have always found them very professional and keen to help in any way they can. Look forward to dealing with them again soon. Keep up the good work.
Thank you Richard, we are delighted that you found our services to be helpful and we thank you greatly for your positive review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cottons's Birmingham office has 196 reviews across two platforms: 180 on Google, 16 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Cottons is rated 4.0 out of 5 across all 196 reviews, and 4.0 out of 5 on Google from 180 reviews, checked 9 October 2026.
Cottons, Cavendish House, 359-361 Hagley Road, Edgbaston, Birmingham B17 8DL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.