Connells Sutton Coldfield reviews

★★★★★ 5/5

Google

After trying to sell my property for over a year and using four other local estate agents with no success, I asked Connells to come out for a valuation. From the very first meeting, Karen immediately stood out from the rest. She was …

Sarah · 17 January 2026

★★★★★ 5/5

Google

We have used Connells rental services several times and each time it gets better and easier . Had fantastic and very professional service from Catherine , she is a credit to Connells, she is very competent and highly professional in all areas of her work , she knows her market and make the whole rental so much easy . We can recommend her enough , Thank you to Natalie aswell .PositiveValue

Jackie · 24 August 2024

★★★★★ 5/5

Google

We would like to say a massive thank you to Sian, the mortgage advisor in this branch, she has been on hand throughout the whole process and kept us in the loop with everything. We could not have done it without her, definitely recommend

Jake · 26 May 2024

★★★★★ 5/5

Google

I would highly recommend Sian to help with your house purchase. As first time buyers she made the mortgage application feel effortless, finding us the best rate available and managing to fit an appointment in very last minute to help secure it. I'm glad I used this service and will be making use of it after the fixed term on my mortgage is up as I know she will once again find us the best rate :)

Megan · 26 April 2024

★★★★★ 5/5

Google

Had a rental valuation from Natalie and can honestly say she was just amazing. Gave me all the details I needed and more. Very knowledgeable and would recommend to anyone looking for a valuation of their property. Will definitely be using again!

Jack · 17 January 2026

★★★★★ 1/5

Google

I was a first time buyer of an apartment with connells, as this was my first purchase myself and my partner were so excited to move in. It was a long sale which i will give the manager credit for chasing, however, i also felt I had to keep chasing him to chase it! There was no chain yet the sale took almost 4 months! I work in estate agency myself and know that no upward chain sales do not take this long.... When the day of completion came it was the last day before Connells closed for a week for Christmas. Myself and my boyfriend could not wait to move in just in time for christmas day! However, when given the keys we went to the apartment to find we could not unlock the door!!! We went back to connells and they said they had 'problems with the door' in the past and that we should of checked this ourselves!! Again, working in the business myself I have never let my clients unlock the front door! They shouldn't have to it should just unlock!!! Connells took no responsibility for this and said they didn't want to cause the inconvenience of not giving us the keys! How is giving us keys to a property we cant even get into any less inconvenient!!!!! We were shocked!!!! We had to call the lock smith out who charged us £60! Connells refused to foot the bill even though they knew the front door would not unlock! We are also missing keys to a balcony door, again, we put trust in the estate agent that all keys would be supplied to us! Another £60 we now need to spend!! We are now up to £120 before we even put our furniture in!!!! For anyone buying with connells check all your keys and check all locks work! Connells will take no responsibilty for this and not even out of good will! Considering i work at one of its competitors i wouldn't DREAM of letting something like this happen to one of my buyers on their completion! Very dissapointed! This was meant to be a special day for myself and my partner yet Connells took any joy and excitement out of this and made it extremely stressful. If i could leave 0 stars I would!!

Robyn · 25 October 2019

★★★★★ 5/5

Google

I am not very often moved to write reviews for the service I have received from an organisation. Probably like anyone who reads this, I feel I have a right to a reasonable expectation of a good level of service, as a given. It is when the service I have received far exceeds my expectations that I put pen to paper, as it were. The property that we asked Karen Crew and the the team to market, had been in our family for over 50 years and given the circumstances, it was important that we engaged an agent that appreciated the depth of feeling within members of our family, having found ourselves in the regrettable position of having to bring the house to market. I spoke in depth with several agents prior to listing and although Connells were not the cheapest, Karen was the one person we felt assured would handle the situation with sensitivity, whilst representing our very best commercial interests. Without question, as the sale proceeded we could not have been more reassured that this was the right decision. The initial negotiations proved a little problematic and because of various issues, the sale became quite protracted. It is when things are not running entirely smoothly that you need to be able to rely on the Agents to step up and manage the process proactively. Karen and the team did this brilliantly, monitoring and liaising with all agencies within the chain, to keep the sale on track. Without question, Connells were instrumental in steering a very difficult chain to completion. This is what you want your Agents to do for you. It is always very reassuring and refreshing when your Agent calls you to tell you about a problem that they have already anticipated and dealt with before it has even crossed your mind. Karen, Jon, Joe, Ashton and the whole team at the Sutton Coldfield branch conduct themselves in a thoroughly professional manner, whilst being very friendly and very approachable. They are also incredibly nice people to deal with! So in conclusion if you are reading this, dealing with Connells means you have the benefit of national exposure but the feeling of being looked after by a small local business. I have always maintained that you get what you pay for in life and if something is cheap, it is cheap for a reason. If you want excellent service by people who care and have the expertise to deal with complex issues as they arise, if you are looking for the best value service not just the cheapest, if you are looking for an Estate Agent that breaks the mould - take my advice and give the team at Connells a call. It is one of the best decisions we have ever made.

Ian · 24 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Connells letting agent and I cannot recommend them highly enough. From start to finish, they provided an exceptional level of service that exceeded my expectations. I would like to give a special thanks to Meg who helped me throughout the process. Meg was an absolute pleasure to work with and was always available to answer any questions I had. I was impressed with how quickly the letting agent was able to find suitable properties that matched my requirements. They listened to my needs and were able to find me a property that I absolutely love within a very short period of time. The entire team at Connells were professional, friendly, and efficient. They made the rental process easy and stress-free, and I felt like they genuinely cared about finding the right property for me. I would highly recommend Connells letting agent to anyone looking for a reliable and efficient service. Thank you again to Meg and the team at Connells for all your help!

Fabio · 24 October 2023

★★★★★ 5/5

Google

We recently rented a house through Connells and they were with us from.the date of viewing till moving in. It was a nice experience having to be part of the process and getting all the necessary help when needed.👌 …

Abdulkarim · 16 December 2025

★★★★★ 1/5

Google

Worst estate agent, there's no communication from them, no one answers the phone to the point we had a potential buyer turn up at the house as they couldn't get through to them. No response to emails. I have asked them to stop advertising the property 2 weeks ago I've called twice and emailed and still hasn't been done. Wouldn't bother with them.

Gemma · 4 April 2025

★★★★★ 5/5

Google

Sian Williams was very knowledgeable and talked me through all the aspects to get my first mortgage. Would strongly recommend connells for any of your property needs.

Edward · 23 September 2024

★★★★★ 5/5

Google

Always available, pleasant and responsive. Were honest and helpful throughout the process and very diplomatic in managing both sides of the sale.

Saleena · 3 April 2026

★★★★★ 5/5

Google

We did a viewing with Bekah a couple of weeks ago. She was amazing, very friendly and knowledgeable! Although we didn’t go ahead with the property we will definitely be back to find a property

Elise · 23 November 2025

★★★★★ 2/5

Google

Real Estate agents were alright, but their third party referencing team called KeySafe were an absolute joke and lost us out on our accepted offer.

Sarrie · 17 February 2026

★★★★★ 5/5

Google

Very accommodating, easy to contact. Answers queries efficiently. Has been such a great help. Thank you so much.

Arfer · 3 April 2026

★★★★★ 5/5

Google

Hannah and Dev at Connells were extremely helpful in helping me rent the apartment I really liked. Though there were some delays from my end due to documentation, they kept in constant touch with me and helped me move at the right time. They were always prompt and patient. Never hesitated to answer any of my numerous questions about the property and still are available on call if I need them. I had a great experience with Connells and thank Hannah and Dev for all the guidance!

Alekhya · 24 October 2022

★★★★★ 5/5

Google

The team at Connells Sutton Coldfield are first class, I would have no hesitation in recommending them to anyone. My experience of Hannah and Dev is that they will support you in any way they can in the management of your property. They are extremely responsive to any requests and will go out of their way to help resolve any issues as soon as possible. The team are very proactive in the management process of my property which helps me a lot .Hannah and Dev work great as a team ,very professional and capable but with that personal touch .I will highly recommend Connells .

Bethparry59 · 24 October 2022

★★★★★ 5/5

Google

Ashton O'Connor (no relation to me) from Connells gave a fantastic service recently to manage the sale of my elderly mothers house. She was proactive, constantly chasing others (both other professionals and our buyer who was proving difficult) and always coming up with solutions when things got difficult. I felt throughout that she gave a fully professional service which exceeded my expectations and left my mother very happy with the outcome. I would happily recommend Ashton for any complex senior role in the future on the back of our experience, and I would definitely want her to manage the sale of my family's properties in the future

Paul · 24 October 2022

★★★★★ 5/5

Google

I've recently rented a property from Connells and from the start they was brilliant. I met Hannah at the property for the viewing she was professional and helpful Meg was my contact at the office she was also professional and quick to respond to my emails and calls and she is brilliant at her job So all in all I had a great experience with Connells

P · 24 October 2023

★★★★★ 5/5

Google

From start to finish of arranging my new rental property, Catherine and Thomas were both amazing. Always available on phone and email and explained things clearly. Highly recommend.

Alan · 26 February 2024

★★★★★ 5/5

Google

If you are looking for a good mortgage broker, please ask for Sian Williams, she has been incredible for us. Unfortunately, our mortgage process has not been easy and as first time buyers we found ourselves quite lost at times. But Sian, was always quick to help and explained everything to us, offering her guidance and support. We were given a five star service.

Kirstin · 23 September 2024

★★★★★ 5/5

Google

We are very happy with the service provided. Ashton was helpful and easy to reach, she was amazing - thank you Ashton! Would highly recommend.

Youssef · 27 March 2024

★★★★★ 4/5

Google

Karen Crew and her team worked tirelessly to get us to completion. She dealt with all the bumps and there were a few! Karen laised with solicitors for all those in the chain anything she could add weight to she did without complaint. So very grateful for all the hard work to get us in to our forever home - Thank You x

Rukhsana · 24 October 2023

★★★★★ 5/5

Google

We were looking to rent a property, after our previous tenant of 5 years moved on. In spite of the lockdown restrictions, Sophia came out to view the property and advised what was needed in terms of redecorating and carpets to get the best return. She also provided a good estimate on the expected rent we could achieve. Once the work was completed, photos were taken and the property posted online and a new tenant was found within a week (at a higher rate than had been suggested). Sophia and Eleanor were very professional throughout the process, which was important as we are not based locally, so all documentation was completed on-line. I cannot fault the service and would definitely recommend Connells to anyone looking to rent a property in Handsworth and surrounding areas.PositiveResponsiveness, Professionalism

Richard · 24 October 2021