Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was looking for a quick move and could not thank Catherine Reid enough, from answering the call and informing me about a property available to getting me in to view it so quick, she chased up everything in order to get it all sorted as fast as possible and now I’m looking forward to starting my next journey somewhere new, all the staff at Connells were so polite and understanding every time I had to pop into branch :)
Shannon · 27 March 2024
Agent replied · 23 October 2024
It’s really lovely to read another 5* review Shannon Darby. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian Williams and her mortgage services played an absolutely crucial role in mine and my fiancé’s move, responding almost instantly to all queries while tirelessly working in the background to quickly secure our mortgage and more.
Constantly supportive and approachable, Sian’s endless knowledge and experience made the entire process feel very smooth and completely stress free.
I genuinely can’t recommend her services highly enough.
Thanks Sian.
Max · 27 October 2024
Agent replied · 10 November 2024
Hi Max,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sian's expertise and dedication made your mortgage process smooth and stress-free. Your kind words are greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleExcellent at helping with my property. The service and communication throughout was great, with special thanks to Bekah Hall for assisting me from start to finish.
Kasia · 17 January 2026
Agent replied · 17 April 2026
Thank you for the kind words! Our team works hard to provide exceptional service and it's wonderful to hear that Bekah went above and beyond to assist you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBekah has been great throughout the whole process. Every step was made clear and from start to finish it was stress free
Ryan · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are so happy to hear that you had a stress-free experience with us! Bekah is a valued member of our team and we will make sure to pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe whole team have been exceptional throughout the whole process. Every detail has been thoroughly explained and the team are always on hand to help with any queries. Everything has ran smoothly and I would definitely recommend them to all of my friends and family. Special thanks to Sian and Caroline, who have been super helpful and friendly throughout 😊.
David · 3 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review and recommendation David. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorked with Caroline Wad-Turner to sell my
Home . Within a week it was sold for full asking price which was much higher than I anticipated. Things are moving smoothly and it hasn’t inconvenienced me at all. Would highly recommend as this experience has been totally stress free and the girls at the branch couldn’t do enough for me
Danny · 1 December 2024
Agent replied · 8 December 2024
Thank you for your brilliant 5* review and thank you for your recommendation Danny. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for my circumstances. Being a first time buyer, I was a bit nervous and worried but after speaking with Sian, I was very confident and happy with service provided and cannot thank her enough for all her help and advice. Highly recommend Sian !
Raja · 24 August 2024
Agent replied · 23 October 2024
Thank you Raja for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian, Mortgage Services Partner was fantastic. She secured me a mortgage on my third property, and her experience and expertise was unmatched. She provided an excellent and efficient service, and I would highly recommend customers to book an appointment for Sian to manage your mortgage application process.
Charlotte · 1 April 2025
Agent replied · 23 May 2025
Thank you Charlotte for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian has been excellent throughout the course of our mortgage application. She laid out everything very clearly and kept a close eye on the process throughout. Her work displayed a genuine effort to do what was best and right for us as first-time buyers and I cannot recommend going to her enough, particularly if you are unsure how the process works.
Jim · 24 August 2024
Agent replied · 23 October 2024
Thank you for your glowing 5* review and recommendation Jim. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience. Bekah was lovely and helped us through the whole process
Erin · 17 February 2026
Agent replied · 17 April 2026
"Thank you for the wonderful review! We are thrilled that you had a great experience at our business. It was our pleasure to have Bekah assist you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnells Sutton were a fantastic team that helped us greatly during our sale and subsequent purchase. Special thanks to Sian Williams on the Mortgage team and Mary Frances on the Sales team for all their support!
Anthony · 22 June 2025
Agent replied · 8 October 2025
Thank you for your kind words! We are so glad our team at Connells Sutton could provide you with excellent service during your sale and purchase. Our team, especially Sian Williams and Mary Frances, are dedicated to helping our customers every step of the way. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent communication, customer care and support from Daisy and Natalie and all members of the team who we may have interacted with over the phone etc.
Friendly, helpful, knowledgeable and professional.
Thank you
Louise and Stuart
Lou · 16 June 2025
Agent replied · 22 July 2025
Thank you for your glowing 5* review Lou. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI used Sian at Connells for my mortgage and she was fantastic! She made the whole process so easy, as a first time buyer & being self employed I was unsure how much I could borrow, but she got me a great rate & £80k more on affordability than I originally thought! Would definitely recommend, thanks Sian!
Harry · 24 August 2024
Agent replied · 23 October 2024
Thank you Harry for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very happy with the quality of service we got from Catherine on helping us finalise the rental of a property on fairfax road. She ensure to carry us along at every point and gave us options available to make our moving and rental process soo seamless. And my baby is super happy with the house!! 😂 thank you Catherine! …
Gazania’s · 27 March 2024
Agent replied · 23 October 2024
Gazania’s Kitchen many thanks for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just acquired a new tenant from connells for my apartment and found them to be thorough and professional in there approach, my dealings with rebekah one of there co-ordinators was excellent and helped me through the whole process would definitely recommend this agency and would use there services again
Mike · 17 March 2026
Agent replied · 17 April 2026
"Thank you for the positive feedback! We are delighted to hear that you had a great experience with our coordinator Rebekah and that you would recommend our agency to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSian Williams has been super helpful and has made the whole experience so easy for me and my partner who had no idea what we were doing (being first time buyers). Really appreciated the help and would highly recommend going through the process via Sian as she has saved us so much time and looked at our interests above anything else.
Romi · 27 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Romi Dhillon. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks Natalie and Henry for smooth sailing for my new rental house. Your hard work speaks for itself. I wish you all great success at Connells.
S.Rawat · 5 August 2025
Agent replied · 24 August 2025
"Thank you for your kind words! We're thrilled to have helped you find the perfect rental. Here's to many more successful partnerships with Connells!" #grateful #satisfiedcustomers Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for first time buy to let in ltd company buyer, I was very confident and happy with service provided and thank for all her help and advice. Highly recommend Sian Williams.
Kawsihan · 23 September 2024
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and recommendation. I will ensure your kind words of your experience with our Coldfield branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian from Connells helped me through three house purchase attempts in a row (two failed!) and was patient and understanding with my autism the whole time.
Update 26/03/2026
Sian helped me remortgage and managed to get me a great locked-in rate before the mortgage prices skyrocketed.
Andrew · 27 March 2026
Agent replied · 23 October 2024
Many thanks Andrew O'Rourke for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBekah and Natalie were so lovely and helpful !!
Louisa · 16 December 2025
Agent replied · 23 December 2025
"Thank you for your kind words! We're happy to hear that Bekah and Natalie provided excellent service during your visit. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHenry from Connells was super professional and helpful. He communicated all the way and helped me secure a beautiful place for my family. Thank you Henry
Faith · 4 June 2025
Agent replied · 8 October 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur experience using Connells estate agents has been excellent. Sian Williams was very informative and super helpful with the entire process. As first time buyers, we had a lot of questions about the whole process, and Sian and the team have made everything so much easier. We would highly recommend their services.
Adam · 26 April 2024
Agent replied · 23 October 2024
Hi Adam, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleSian was so helpful as our mortgage advisor on our first home, she made sure we understood everything and had been extremely supportive! Thank you to the Connells team too who made the whole process a lot smoother.
S · 24 November 2024
Agent replied · 8 December 2024
Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Sutton Coldfield branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian was brilliant from start to finish. Me and my partner had no clue about all this mortgage malarkey but sian broke it down and explained everything. We found a house and sian was really quick to sort out everything. Thankyou sian you have been amazing
Connor · 26 May 2024
Agent replied · 23 October 2024
Many thanks Connor for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
