Connells Sutton Coldfield reviews

★★★★★ 5/5

Google

I had an excellent experience working with Kieran Beck as my mortgage advisor. He is incredibly knowledgeable and thorough, making the whole process feel clear and manageable. Kieran was always very responsive, answering all of my questions promptly and ensuring I fully understood each step. He provided regular check-ins and updates, which gave me real peace of mind throughout. He is also very polite and highly organised, and it’s clear he genuinely cares about getting the best outcome for his clients. I would highly recommend his services to anyone looking for a reliable and professional mortgage advisor.

KS99 · 3 April 2026

★★★★★ 5/5

Google

I rarely leave reviews, but I had to share how incredible Sian Williams has been over the past couple of years! As a returning customer, I can honestly say that choosing Connells again was largely down to Sian. From the very beginning, she’s been friendly, professional, and so easy to talk to. She instantly makes you feel comfortable and supported. What really sets Sian apart is her knowledge and the way she explains everything so clearly. Mortgages can feel overwhelming, but she takes the time to walk you through all your options without ever rushing you. No question is ever too small, and she’s always patient and happy to help. She also gives genuinely useful advice tailored to your situation, not just generic answers. On top of that, her honesty and realistic approach made the whole process feel transparent and stress-free, something that’s so important when making big financial decisions. Sian consistently goes above and beyond, and it’s rare to find someone who combines professionalism, expertise, and such a personal touch. Highly recommend asking for Sian Williams if you’re dealing with Connells, you won’t regret it!

Pliny · 3 April 2026

★★★★★ 5/5

Google

I’ve have a great experience so far purchasing my next home through Connells. All the staff I’ve interacted with have been super helpful and friendly. I would also like to make a particular shout out to Kieran Beck (Mortgage Services Consultant) who has been absolutely brilliant with helping me to find a mortgage product perfect for my needs, has kept me up-to-day constantly throughout the process, and has given me really helpful protection advice and recommendations. Thanks to everyone at Sutton Coldfield Connells!

Lashauna · 17 March 2026

★★★★★ 5/5

Google

We’ve now used Sian twice for our mortgage and I honestly wouldn’t go anywhere else. Both times she has been incredibly supportive, knowledgeable, and patient, especially through what turned out to be quite a long and complicated process this time around. She explains everything clearly, and is always on hand to answer questions, we genuinely felt like she’s was on our side and was doing everything she could to get the best outcome for us. Sian made the whole process feel manageable and we’re so grateful for all her help and would 100% recommend her to anyone.

Lauren · 17 March 2026

★★★★★ 5/5

Google

Really great experience from start to finish. As first time buyers we were a bit lost but the whole team were helpful, professional, and made the whole process as easy and stress-free as possible. Communication was clear throughout, and nothing ever felt like too much trouble. Sian was a huge help and made the mortgage application feel so less daunting! She was amazing. Highly recommend.

Anna · 17 February 2026

★★★★★ 5/5

Google

I have rented a property through Connells and can honestly say it was so straight forward, I have dealt with Natalie and Rebekah who have been so helpful from the very first point, always returned my calls and answered my emails. They was really helpful and made the whole process straightforward, I would definitely use them again .

Zoe · 17 March 2026

★★★★★ 5/5

Google

As a first-time buyer, the process of securing a mortgage and buying my first property felt incredibly daunting at first. I’m so grateful I had Sian Williams (Mortgage Services Partner) by my side throughout the entire journey and taking the time to explain every step of the process in a way that was easy to understand. Connells estate agent made the whole experience so much less stressful than I had imagined. Whether it was breaking down complex mortgage terms, guiding me through affordability checks, or helping me gather the right documents, Sian always made sure I felt supported and informed. What really stood out was how proactive they were, chasing up lenders, staying in constant communication, and keeping everything moving forward smoothly. Thanks to Sian, I was able to secure a great mortgage deal that suited my situation perfectly. Their professionalism, transparency, and dedication truly went above and beyond, and I honestly don’t think I could have done it without them. Really recommend +++

Natasha · 10 April 2025

★★★★★ 5/5

Google

Natelie has been very efficient and very polite friendly and understanding. She was able to meet all my expections and more... asset to connells. Beckie and irene also been very good in dealing with the let. overall an excellent team.

Kulbinder · 3 April 2026

★★★★★ 5/5

Google

Sian Williams has been so helpful from start to finish. As first time buyers, we knew nothing about the process and were getting incredibly overwhelmed with all the information online. Sian took away all of the stress for us, explained everything in terms we understood and allowed us to ask as many questions as needed until we felt confident with where we stood. Our mortgage offer took longer than we expected to come through but Sian was chasing this regularly without us even prompting her to do so. She communicated any updates as soon as they happened which allowed us to feel in the loop and in control. It has been a completely smooth sailing experience all thanks to Sian.

Sian · 14 December 2024

★★★★★ 5/5

Google

We are first time buyers and our experience of buying a house has been significantly improved becuase we have Sian as our mortgage advisor. She has been from the start incredible - professional, kind, informative, helpful, patient, and highly efficient. We originally started looking for a house to buy here in Sutton Coldfield because we live here, but then my husband got a job down South and so we had to move closer to his work. Sian has been there for us for the entire process so far. We are now moving to Reading. We've found a house, put in the offer, been accepted. And Sian has pulled out all the stops to make sure the rest of the process has been seamless. We've applied for a full mortgage, had that accepted, got a survey done, got solicitors to act for us. We're now at the point of exchanging contacts and it's very exciting. Without Sian this would have been an overwhelming and stressful process. Instead it has been exciting and relatively straightforward. That is thanks to Sian! She is a credit to Connells, and we'd recommend both Connells and Sian to anyone looking to buy a house.

Rachel · 14 December 2024

★★★★★ 5/5

Google

I am a first time buyer, I went to Connells in Sutton Coldfield, not really having any idea about buying my first home. This is where I met the lovely Sian. From the moment I walked in, I felt so welcome and at ease. Sian went through every detail and gave me more of an understanding of everything. I now have my mortgage accepted, I have felt so well looked after throughout this whole process. Sian has been at the end of the phone or an email with such helpful/fast responses. Can’t recommend Connells enough. Thank you so much to Sian and the team. xx

Sophie · 17 November 2024

★★★★★ 5/5

Google

We’ve been using connells for our first home purchase and so far really impressed with the services. We’ve used kieran as our mortgage advisor and he’s been brilliant. He’s friendly and relatable. He’s guided us through the whole process, answered all our questions and advised us throughout. Kieran has made the whole thing feel less scary and made us feel so comfortable and confident with it all and we couldnt be more grateful. We would definitely recommend using connells and kieran for anyone looking to purchase their new home :)

Niamh · 3 April 2026

★★★★★ 5/5

Google

Sian was brilliant throughout, she sorted out a complex situation with honesty transparency giving me the full information required to make a decision that is right for myself and my family.

Scott · 10 April 2026

★★★★★ 5/5

Google

We used Connells to sell our house in Sutton Coldfield. They went above & beyond from start to finish & were brilliant at communicating any viewing feedback or suggestions to help us sell. There was a lot of uncertainty & delays with our solicitors but Connells went the extra mile to push for a completion date & contacted them on our behalf to make sure it happened. A special thanks to Caroline (Branch manager) & Sian (Mortgage Services manager) for being so friendly & helpful! We’re very thankful & would highly recommend them to anyone.

Rachael · 27 October 2024

★★★★★ 5/5

Google

We recently sold a property via Connells who were absolutely fantastic. We decided to choose Connells due to the level of service we received when viewing a property to buy. Thank you to Tom and Caroline who helped us through our journey, excellent communication, patience and professionalism throughout. Would highly recommend.

Justin · 1 October 2025

★★★★★ 5/5

Google

I could not thank enough Sian, who helped me secure my mortgage with a leading high street bank as a First Time Buyer without any hassle. I approached quite a few mortgage advisors before Sian but all of them were not as professional and knowledgeable as Sian and not punctual and patient enough to reply your queries and clearing your doubts. She kept me updated at every step of the process starting from getting an AIP right through to the mortgage offer. Sian's expertise in the field of mortgage is second to none. Thank you very much again, Sian. Also a kind thanks to Andrea of Connells, Sutton Coldfield who introduced Sian to me. Highly recommended for your mortgage needs.

Anvar · 25 September 2024

★★★★★ 1/5

Google

The entire process of trying to find a place to rent with connells is aggravating. Took days to get a viewing booked for one property… which they then cancelled on the day before. They had apparently rescheduled me & they couldn’t even seem to get the day right over the phone. Was told Wednesday by one person and Thursday by another. THEY rescheduled for today (19/09/2024) and confirmed earlier today with a phone call. Got to the property 10 minutes before scheduled… waited half an hour with no correspondence and no one showing up. Tried to call, they didn’t even bother picking up the phone. My boyfriend and I are ideal tenants. No kids, pets, adverse credit or smokers. Substantial savings & flexible with a move-in date. More than sufficient combined salary. It’s honestly a kick in the teeth trying to locate properties, book viewings and to not even get the basic expectation of an agent showing up to a viewing is piss poor. Bear in mind if you do make the agency aware you’re looking for a rental, they say they’ll take your details down but turns out you have to tell them the same sh*t every time you phone, as you’re ’not on the system’. And they offer no proactivity in helping you find a home. Genuinely made to feel like a dog begging for a fuss by enquiring over properties.

Shoana · 23 September 2024

★★★★★ 5/5

Google

We recently worked with Catherine and Natalie at Connells to find our new family home, and we couldn't be happier with the experience. Both were incredibly helpful, professional, and attentive to every detail throughout the process. They made finding our home a smooth and stress-free experience, and we are so glad to have chosen Connells as our estate agents. My wife and I are truly grateful for their dedication and support, and we highly recommend them to anyone looking for a new home!

Mbanefo · 23 September 2024

★★★★★ 5/5

Google

Could not have asked for a more smooth move ,this due to the professional people at connells,especially rebekah and Natalie who understands how stressful moving can be and with true professionalism got us in within 7 days ,can not praise highly enough, even got a "welcome to your new home" card ,which was a nice touch on behalf of my wife and I, we thank you ,and our next move will definitely be with connells 😃

Dimitris · 17 March 2026

★★★★★ 5/5

Google

Thanks to Connells in Sutton Coldfield, my family and I have found a wonderful place we can call home. Natalie and Kaisha have been accommodating, friendly, helpful and pleasant to deal with. There is a good level of communication, and if there are any issues, the staff at Connells generally try to address and resolve them. Highly recommend.

Ernest · 3 May 2025

★★★★★ 5/5

Google

I've just relet my property through Connells Sutton Coldfield. Natalie and Rebekah made the process really simple and straightforward. They are both professional and efficient.

Mark · 17 March 2026

★★★★★ 5/5

Google

My experience with Connells Sutton Coldfield was amazing. As a first time buyer having gone to a few different estate agents I can confidently say that going forward with Connells was the best decision I made. The mortgage advisor Sian Williams was very professional, friendly and knowledgeable. She took her time to clearly explain everything and always kept me updated which was very appreciated especially as a first time buyer. I will definitely recommend their services.

Danyaal · 25 July 2024

★★★★★ 5/5

Google

Sian at Connells was an absolute gem throughout my mortgage process. As a first-time buyer, I had countless questions and uncertainties, but Sian was incredibly patient, knowledgeable, and friendly every step of the way. Meeting and having a chat with her was a real delight. She took the time to address all my concerns without ever making me feel pressured or rushed. Her approach was refreshingly supportive, and it felt genuinely had my best interests at heart. Thanks to Sian's guidance and expertise, my mortgage has been secured. I highly recommend her services to anyone in need of a mortgage advisor.

LovePopUP · 26 April 2024

★★★★★ 5/5

Google

Connells was the best decision we made! Not only did they manage to get our house on the market in a very short space of time but they also made it look amazing Karen came out to value our house and straight from the off was friendly and professional. As the first house we have sold Karen explained everything perfectly and was very honest with costings and expectations. Karen said that they weren’t the cheapest on the market but they were the best at what they do! For me I knew I didn’t need to look any further and they delivered what they promised. The house was sold for what we wanted from the first viewings within 6 days. Ashton was managing all our viewings and account details and kept us in the loop the whole time. Ashton was crucial in the house completion being completed in a short time scale after just ten weeks and remained professional even with all my calls. I cannot thank the team enough. I’ve recommended them to friends who are currently using them who are also very impressed. If I ever move again I would definitely use them. Shaun

Shaun · 26 April 2024