Connells Lettings Birmingham reviews

★★★★★ 5/5

Google

As a landlord looking for a new tenant for a property in Birmingham, I had a very positive experience with the rental team at Connells. Both agents I dealt with, Dori and Terri-Ann, were extremely professional and competent. I was happy with the valuation of the property and estimation of the rent I received, and in less than 2 weeks I had a signed agreement and a tenant moving in my property, thanks to all their efforts and hard work. I was also happy with the tenant that the Connells team identified, and with all the assistance provided, to both tenant and myself, in dealing with all the aspects relevant for the tenancy to start. Dori and Terri-Ann have always been available to share information and answer questions, with courtesy and professionality. I was genuinely impressed by the quality of the service I received, and I based on my experience, I would definitely recommend this agency for renting a property.

G · 14 June 2023

★★★★★ 5/5

Google

Great experience with Connells at all points of the flat buying process. Helpful and efficient throughout, from arranging a first viewing appointment all the way through to getting a mortgage offer. In particular I received excellent support and service from their Mortgage Services Consultant, Jack Speed who was always very attentive to my needs, swift in response and happy to answer any questions I had, as well as doing an excellent job navigating difficulties with potential mortgage providers. Buying a place is a complicated and drawn out process but Jack and the rest of the Connells team made it as painless as it could possibly be. Can't recommend them enough.

John · 14 June 2023

★★★★★ 4/5

Google

It was reality great customer service from Connells especially Luca who was absolutely great. Kept us informed every step of the way. Able to reach out easily. It was a pleasure.

Madhumitha · 14 June 2023

★★★★★ 1/5

Google

Absolutely unprofessional cancelled two valuation appointments Michael swords even called in the morning to confirm 12.00 appointment said yes I'm expecting you then sent email at 11.44 to say cancelled shocking

S · 6 June 2024

★★★★★ 5/5

Google

Daniel North was very helpful in organising for my property to go on the rental market. A tenant was found in a matter of hours and was able to move in a few days later once the necessary checks were completed. Hopefully it will continue to be a pleasant tenancy experience.

Paul · 14 June 2020

★★★★★ 5/5

Google

I had a re-mortgage appointment with Jack, he was super helpful! Thanks, Jack. I’ll be back in two years for the renewal, for sure.

Alisa · 8 October 2024

★★★★★ 5/5

Google

It's still hard for me to believe that we managed to make our dream come true !!! I felt that Jack was the right man for this dream .... Jack you are the best !!! Thank you for everything!! Ionela&Joni

Oana · 14 June 2022

★★★★★ 5/5

Google

I had an excellent experience with Connells ! Especially I would like to thank Ella for her continuous help in all the process of rental. Everything went smooth as promised and I am very happy with the flat 😁 …

Hass · 14 June 2022

★★★★★ 5/5

Google

Sophia was so helpful and friendly and was always there to answer my questions and update me. Thank you so much Sophia for making my move go so smoothly.

Becci · 14 June 2023

★★★★★ 5/5

Google

Best of estate agents I’ve been so far. Amazingly helpful services. Special thanks to Teri, Ella, Joe and Sophia (forgive me if my spelling ain’t correct). Highly recommend to anyone who’s looking for a decent estate agents in Bham.

Trong-Nghia · 14 June 2022

★★★★★ 5/5

Google

I had a really good experience with Connells. Shennay Johns made the process really easy and helped me get moved in within the week. I would definitely recommend.

Alia-paige · 14 June 2023

★★★★★ 5/5

Google

Really positive experience with Connells, Taylor was absolutely outstanding. We had a real tight turnaround and Connells did everything they possibly could to support us and the move.

Hannah · 14 June 2023

★★★★★ 5/5

Google

Great experience from start to finish. Contact with Terri was great and had constant updates on the process when renting a property in Birmingham. Would definitely recommend!

Tom · 14 June 2023

★★★★★ 5/5

Google

Joe is an absolute legend, He went out his way to get us into our new place quickly and even with COVID going on he helped and advised us on choosing the right place. Thank You mate you and your team are brilliant.

Reece · 14 June 2021

★★★★★ 1/5

Google

Try to ring endless times, do not answer , leave messages, don’t reply. Would expect more from an estate agent

Steph · 22 September 2024

★★★★★ 5/5

Google

Dori was fantastic in sorting out our rental property especially on the completion date when she stayed after closing time to ensure it got over the line. Brilliant service! Really went the extra mile 😌 …

Sam · 14 June 2022

★★★★★ 5/5

Google

The Connells Birmingham City letting manager Joe Fletcher was very professional and efficient. It took him less than a week to find potential tenants. I’m very impressed with his service and after letting care. Thank you very much Joe.PositiveResponsiveness, Quality, Professionalism

Rick · 24 August 2021

★★★★★ 5/5

Google

I'll give five stars to Shanney, she was the one who helped us looking to let a flat. We moved to England from the United States and the process with Connells went smooth. - Oct 2023

Alina · 17 October 2023

★★★★★ 1/5

Google

In my opinion, not the best agency to have your property listed with. They haven’t released my tenant’s deposit even though I have filled out the paperwork needed. I had problems with them when I listed my property last year - they gave me a rental price and then failed to achieve it. My tenant had a poor service from them. I personally would not recommend to list your property with them.

H · 14 June 2023

★★★★★ 1/5

Google

We are a landlord and had multiple complaints with Connells. None of which were resolved. Beyond terrible service, both for us and our tenants. It is a big company, and their departments don't seem to be able to communicate with each other, causing delays, lack of communication, errors and problems.NegativeProfessionalism

Kelda · 14 June 2022

★★★★★ 5/5

Google

Harrison in the agency has been really helpful throughout the purchase process. Overall a very good experience.

Saideep · 1 October 2024

★★★★★ 4/5

Google

I had been looking for a flat for a few months and lost all hope in finding one in time before going back to university. I phoned Connell's to ask about a flat I had found and was told it had already gone. I was gutted so, on a whim I asked of they had anything else available and they listened to what i was looking for and they did have somewhere. It took a few weeks for the whole process to be complete but it was professional, smooth and we have moved in successfully. Leon dealt with most of the process for us and was amazing, couldn't fault him, and I am very grateful for his help.PositiveProfessionalism

Jasmine · 24 August 2022

★★★★★ 1/5

Google

Extremely poor customer service. I went for a viewing with these agents over the weekend. The estate agent never showed up. The staff on the phone were rude but said they would follow up and never did. I left after 30mins waiting outside the property in the cold and have yet to hear from them for an apology or another viewing date.

E · 15 June 2019

★★★★★ 5/5

Google

Leaving the well deserved 5 star review for Connells. I especially want to highlight Shennay and the team for their professionalism :)

Lauren · 14 June 2023