Connells Lettings Birmingham reviews

★★★★★ 1/5

Google

Very unprofessional the workers who handle the phone line speak very disrespectfully and kept lying to me when I asked to speak to Leon. We have been waiting for our refund for nearly 2 months now, every time I call they all make up a lie saying "Your refund is being processed and will be with you in no more than 7 working days". Someone needs to sort this out ASAP. I've been very patient and want others in the same situation as myself to be reimbursed immediately.NegativeResponsiveness, Quality, Professionalism, Value

Jerry · 24 August 2022

★★★★★ 5/5

Google

Highly recommend Jack speed for the Mortgage. Good work

Charmi · 14 May 2024

★★★★★ 5/5

Google

We had a great experience with Connells so would award 5 stars to the entire team. They had been very helpful and efficient in all the ways throughout our buying process. Special shout out to Robert and Lauren who answered to all our queries and chased to meet the tight timescale. Can't recommend them enough!

Binamra · 14 June 2023

★★★★★ 3/5

Google

I have been trying to contact Connell’s Birmingham for multiple days. I have left voice mails and tried calling at all times of the day but have not received an answer or call back. Unsatisfactory customer service yet when it comes to anything regarding them receiving their money Connells are on the case in seconds.

H · 11 June 2024

★★★★★ 5/5

Google

We are very happy with the service and professionalism provided by Connells Birmingham. Joe Fletcher was a pleasure to work, with and knows the Birmingham letting market well! Tenants were found for our property within a week. We were kept fully informed by the agents showing our flat and all documentation were provided promptly. We would be happy to do business with them in future.

Carole · 14 June 2022

★★★★★ 5/5

Google

There are 2 people I would like tk Thank... Shennay (Assistant Lettings Manager) has been amazing, in a sea of difficult estate agents, she has been exceptionally reliable and very responsive and speedy in processing my tenancy. Sami (Apprentice Lettings Agent) - super reliable, responsive and always happy to help! Shennay and Sami - you guys deserve 11 stars each!!!

Nadeem · 13 February 2024

★★★★★ 1/5

Google

Never had I such a bad experience with Connells, when I let my property out I asked specifically what I need to do to get it looking good for perspective tenants they said it’s fine the way it is, which is a lie. They found two tenants and (DSS) and assured me they are better ones and you will get guaranteed income which was a lie, when I had problems when the tenants did not pay they staff at the Birmingham branch were useless and really rude to me and at times, hanged the phone on me. All I wanted was answers and updates and had to take matters to my own hands and find a solicitor to evict tenants when staff at Connells were giving me conflicting information. I’m with another estate agent who are excellent and really helpful and even they were disgusted in the way I was been treated . Connells didn’t even try to get my deposit back. I was treated with disrespect, even when I put the phone on loudspeaker so a rival estate agent could hear Connells pathetic excuse for been unable to retrieve my despiser back. The rival estate agent was flabbergasted at what he heard and when he attempted to interject and speak to the person this person was absolutely rude to him. Name and shame the staff that work there, Natalie, Ellie, William etc.. Never recommend Connells to anyone avoid them like the plagueNegativeResponsiveness, Quality, Professionalism, Value

Vimal · 14 June 2022

★★★★★ 5/5

Google

I had a great experience with Cornells, renting a flat took about a week from viewing, through referencing to handover of keys. The referencing process was handled by keysafe, the Connells’ rep always intervened when keysafe became quite difficult. Nice customer service too.

Airujuan · 1 December 2024

★★★★★ 5/5

Google

As a first time buyer, jack speed really understood that I was someone who would constantly be emailing him or calling his office to get a better understanding of the mortgage documents. He treated me more like a friend than a client and that really helped me get through this process. Really appreciate it Jack!

Zack · 14 April 2024

★★★★★ 5/5

Google

Doing business with Connels was such a pleasant punctuated by excellent customer experience. Special mention goes to Ella for her professionalism and empathy. She was very polite and helpfull. We managed to get an apartment renting whilst in Africa. I hope Connels will retain such staff like Ella so that customers continue to enjoy seamless and the highest standard of service.

Tobias · 14 June 2022

★★★★★ 1/5

Google

I recently asked to view a property and they reached out through WhatsApp with a video of the property. I immediately asked if I can arrange to view the property to which Oliver Harrison did not respond. I enquired twice more to which my messages were read with no response. Four days later I get a message saying the property is unavailable and the reason I didn’t get a response is due to Oliver being sick- mind you, he responded to all my questions on Monday until I asked to view the property. I would steer clear off Connells as this experience alone has put me off properties with this agency.NegativeResponsiveness, Professionalism

MisssT · 24 August 2021

★★★★★ 1/5

Google

I haven’t got my deposit £1600 back for nearly 5 months!!! So disappointed! I have contacted them so many times and they always give you some unreasonable excuses to refuse returning the deposit or ignore the call or emails from me. They are liars and so unprofessional, please don’t use this agent!!! Stay away from them!!!!!

Ping · 14 January 2024

★★★★★ 5/5

Google

Aisha Hussain has been a legend!. Great communication, and speedy service throughout. Goes the extra mile to deliver brilliant customer service. I will hopefully deal with Aisha again in the future. Highly recommended!

Paddy · 14 June 2021

★★★★★ 5/5

Google

The whole process of getting the keys to my new home was stressful and long however, Luca was very professional and patient along the way and reassured me. Thao was also great too! Anyone wanting to rent with this agency - I would highly recommend! Thank you!

Lucky · 14 June 2023

★★★★★ 5/5

Google

I've experienced high quality service and professionalism at the hands of Aisha Hussain and Joe Fletcher and others who I've come across in the Connells Lettings team. They've helped me find tenants for a couple of properties and done a really good job in sourcing suitable tenants quickly and the end to end customer experience has been really positive from my point of view. Keep up the good work and thanks for everything so far!PositiveResponsiveness, Quality, Professionalism

Ravinder · 24 August 2021

★★★★★ 5/5

Google

I would like to thank Angela Davey in the Birmingham branch. She made my experience flawless. Great advice on how to maximise my rental property income and delivered a perfect service. Found me a tenant in 1 day and above my rental expectations! Thanks again

Gurditt · 14 June 2023

★★★★★ 5/5

Google

Shennay hard work and patience helped me find my first apartment , and I couldn’t be more grateful or excited about this milestone. I also plan to refer you to my friends, family, and colleagues who need real estate assistance in the future. Thank you again for all your care and attention. You’re the best!

Joudy · 15 November 2023

★★★★★ 1/5

Google

I booked a viewing on a flat, I received confirmation via text and email. Come the day of viewing, I rang the office before leaving and I was told "it's all confirmed, thank you for ringing" now after leaving early from work, burning considerable amount of fuel and driving for an hour, I get an automated text message saying it's been cancelled. Rang the office 6 times and finally got through and the sales woman "Amber" makes up a story she rang me twice and couldn't get through to me, also couldn't email or text which is an utter lie. Absolutely nasty staff with no care or consideration of genuine and serious buyers and investors time. Example of a totally nasty estate agency. I would not recommend anyone lying Amber or the company she represents.

Waqi · 14 April 2024

★★★★★ 5/5

Google

Prompt, professional and straightforward! Dev handled my enquiries with ease and has a great customer service attitude. Within a matter of minutes I was able to view a property, request an application form to then be diligently completed over the phone by Dev and Myself! Top service, thank you Dev and the team! GCPositiveResponsiveness, Professionalism

George · 14 June 2022

★★★★★ 5/5

Google

I expected the process of buying my first property to be a daunting one, however thanks to Jack and Beth everything flowed perfectly. Jack went out of his way with preparing my mortgage applications as well as managing key parts of the entire purchasing process, keeping me up to date every step of the way.

Neal · 14 June 2022

★★★★★ 5/5

Google

I just wanted to say a massive THANK YOU to Joe. He was absolutely amazing! Helped me and my friend find the perfect apartment in such a short amount of time. I would highly recommend Connels. (And I would ask for Joe 😁) …

Levlyn · 14 June 2023

★★★★★ 5/5

Google

Jack was super. He was really helpful and supportive. My experience with him was great and I highly recommend himPositiveProfessionalism

Puplu · 24 August 2022

★★★★★ 1/5

Google

Hello I just came from a book view who I should to have 20 minutes ago...my wife called 3 days ago to booking a view everything good ,today she called 2 different people to give us the number definitely they give the wrong number 22 was 59, they send us at this house and when we was there this guy told us we can't go inside because my name is not on the list...So the office is for nothing, I don't know what they do, the worst agency who I see. I want it to put less than 1 star but I can't.Btw today 25 07 19 / 31°° degrees and I'm with my wife and my daughter she has 1 month.GOOD JOB CONNELS ESTATE AGENTS. If you need my help in the future give me a e-mail I show you what you need to do to have a good agency. Peace.

Ursache · 14 June 2020

★★★★★ 1/5

Google

Had three viewings and they cancelled two, travelled all the way down to Birmingham from Sheffield, payed 40 pounds for a hotel only to be stood outside the property waiting for agent be told over the phone that the viewing was cancelled due to a car being broken down and that they had absolutely no one else who could do it and there was no one in on the Saturday despite the office being open. Absolutely ridiculous and won't ever use again.

Lucy · 14 June 2020