Connells Lettings Birmingham reviews

★★★★★ 1/5

Google

Thank you Oliver and Sade for smooth ,easy and convenient moving in to our new home. Upon moving in, we discovered several unexpected issues concerning the property's overall cleanliness, structural integrity, and general maintenance. Despite reporting these problems promptly, we have received minimal response, updates, or return phone calls from your team. As a result, I visited their office at 145 Great Charles Street yesterday afternoon to seek an update. Regrettably, my visit to the office was met with an unacceptable level of customer service from your Lettings Manager, Callum. Callum's attitude lacked both professionalism and a basic willingness to help. His tone was remarkably harsh and rude, to the extent that I had to explicitly ask him to speak to me with respect and stop being rude . Ultimately, only conclusion apart from waiting whilst living with no answers was termination of tenancy with two months' notice.

Mandip · 11 September 2026

★★★★★ 5/5

Google

Frankie, my letting agent, was exceptional from start to finish. I was arranging everything from overseas and needed to move in at very short notice, and Frankie handled it quickly and smoothly. Communication was excellent throughout, and Frankie was patient and helpful with the extra challenges of dealing with an international tenant. I'm very happy with my flat and would happily rent through them again.

Brandon · 27 September 2026

★★★★★ 5/5

Google

Really pleased with the service from Connells throughout the process of securing our new flat in the Jewellery Quarter. Our contact, Sade, was fantastic, professional, responsive, and made the tenancy process smooth from viewing through to signing. Communication was clear at every step, and Sade was really helpful in answering all our questions along the way. Would happily recommend Connells, and Sade in particular, to anyone looking to rent in Birmingham.

Papp · 11 July 2026

★★★★★ 1/5

Google

Useless, no one answers the phone. Property was not checked before I moved in and was left filthy. They don’t want any communication unless it’s regarding payment. If my dream home came up and the estate agent was Connells I wouldn’t even consider it.

Alice · 11 July 2026

★★★★★ 1/5

Google

If there were a minus-star rating, I would give Connells Birmingham Letting Agency a Minus 100. This has been, without a doubt, one of the worst and most frustrating experiences I have ever had with a letting agent. The level of communication has been extremely poor, and there has been very little regard for the time, inconvenience and distress caused to me as a tenant. When I rented the property, I found it in an unacceptable condition. The apartment had dirty areas, broken and wobbling dining chairs, a damaged hob, and mattresses with extensive mould/fungal staining. The mattresses were so badly affected that the staff from MattressMan who collected them commented that it is the worst conditions they had seen in their years of experience. It took approximately six weeks for the mattress and other issues to finally be addressed, and this was only after I escalated the matter to the council. Throughout this period, I was paying rent for a property that I had not even been able to move into, which caused significant inconvenience, frustration and financial pressure. Even now, I am still having difficulties getting basic matters resolved. I have requested a parking gate fob and followed up by email regarding another outstanding issue, but I have received no response. Dealing with Connells throughout this process has left me extremely frustrated and mentally drained. I have genuinely exhausted my patience trying to get issues addressed that should have been dealt with properly and promptly in the first place. Based on my experience, I would not recommend Connells as a letting agent. If you choose to use them, be prepared to spend considerable time chasing issues and following up repeatedly.

Onyinye · 20 September 2026

★★★★★ 1/5

Google

Save yourself the time, money and endless chasing! I’ve been a landlord with Connells since 2022 and, despite paying a high management fee, I’ve regularly had to chase them to carry out basic tasks, arrange property visits and deal with issues. More often than not, it has felt like I was managing the property myself while still paying Connells to do it. I raised a formal complaint about the poor communication and delays. Connells actually acknowledged and apologised for a significant communication failure, including almost two weeks without an update, yet still concluded their service had “met expectations”. How that meets expectations is beyond me. I also found my dealings with Callum Dipple particularly rude and unprofessional, which only added to an already frustrating experience. I’m now taking the complaint further through the external complaints process. If you’re a landlord, shop around and seriously consider a smaller local agent instead. I’ll certainly be looking elsewhere.

J · 20 September 2026

★★★★★ 5/5

Google

Had very good experience Oliver from the Birmingham branch was very helpful and patient with wile documents where verified would definitely recommend Oliver and this branch

Anthony · 4 October 2026

★★★★★ 5/5

Google

Frankie was amazingg at her job and deserves a bonus! She’s so determined at her work and even messages out of office hours and managed to secure me a home in under 30 hours!

RøAli · 11 August 2026

★★★★★ 1/5

Google

My experience with this letting agency has been extremely disappointing, there have been numerous instances where Connells' performance has fallen short, this review is just in relation to communication and the handling of my tenancy deposit following the end of my and my flatmates' tenancy. Since leaving the property (over a month ago!), we have made numerous attempts to obtain updates regarding the return of our deposit. Our tenancy agreement explains how this process is only meant to take two weeks post the end of tenancy date. Unfortunately, telephone calls frequently go unanswered, and on the rare occasions we have spoken to a member of staff, we have been assured that someone would return our call or provide an update by a specified deadline. In our experience, these commitments have repeatedly not been fulfilled, and we have often had to initiate further contact ourselves. The lack of consistent communication and follow-up has led to unnecessary delays and uncertainty regarding a matter that should be handled quickly and in a transparent manner. Connells needs to seriously review its internal communication procedures and customer service standards so that future tenants are contacted with major updates as there is currently no reliable follow up on commitments. As this review has been written, we have still not received a single call or email from Connells, with them reaching out to discuss our situation, very disappointing.

Mich · 11 August 2026

★★★★★ 1/5

Google

From the moment I signed the tenancy, this has quite honestly been the worst renting experience I have ever had. Within days of moving in, I was dealing with a leaking bath that required immediate repair. The leak became so severe that it flooded the apartment below as well as my own bedroom. I was also later informed that the heating system had a serious fault and had been deemed unsafe to use. Unfortunately, the property itself was only part of the problem. The behaviour of the letting agent was completely unacceptable. The very agent who let me the property also rented the apartment next door and made my tenancy incredibly uncomfortable. On several occasions, he aggressively banged on my front door to complain that my TV was "too loud", despite me simply going about my evening. On another occasion, at around 9pm on a Friday night while I was quietly watching a film with my elderly grandmother, he repeatedly punched the adjoining wall before once again aggressively knocking on my door. His behaviour was intimidating, confrontational and entirely unprofessional. Both my boyfriend and multiple family members witnessed how distressing this was, and it ultimately forced me to make the decision to leave the property. To make matters even worse, the company then attempted to charge me not two, but THREE months' rent due to their own administrative failures. The property manager sent important correspondence to the wrong email address and also gave me incorrect advice over the phone, yet I was still expected to pay the price for their mistakes. It felt completely dishonest and utterly unacceptable. As for the building itself, the two lifts have been intermittently out of service throughout my tenancy, causing constant inconvenience. To top it all off, both lifts have now been completely out of order at the same time for the last two weeks, leaving residents without any working lift whatsoever. Having now read the recent reviews, I can honestly say they couldn't be more accurate. My experience reflects exactly what so many others have described. I am finally moving out tomorrow, and I genuinely couldn't be happier to be leaving. I have never encountered such poor property management, such unprofessional conduct or such a complete lack of accountability. Avoid this company at all costs. Without doubt, this is the worst letting agent I have ever dealt with.

Ellana · 11 August 2026

★★★★★ 4/5

Google

I had quite a good experience with Amber from Connells. She is very personable and she works diligently to solve issues. Unfortunately I didn’t get all the keys required to move into my new property. At first they said they would get me the fob for my completion date, then they said they didn’t have it. In addition to the aforementioned, connells advertised the property had a safety document they didn’t possess. I can’t say they’ve been perfect but they’ve tried to rectify issues to the best of their ability.

Joel · 11 August 2026

★★★★★ 5/5

Google

Big shout out to Oliver for sorting out the tenancy deposit issue in a matter of hours to help us move in the same day.

Atul · 11 September 2026

★★★★★ 5/5

Google

Really glad with their services. Got a home in my budget and the process was sooo easy Thank you so much Oliver and team

Sharon · 11 September 2026

★★★★★ 5/5

Google

Amazing service by the team in the Birmingham Office. A huge shout out to Frankie, Chris and Callum. Extraordinarily helpful, professional and friendly. If you are looking to rent or buy in or around Birmingham do give these guys a try, they will not let you down.

Nick · 26 March 2026

★★★★★ 1/5

Google

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 9 April 2026

★★★★★ 5/5

Google

Frankie was amazing throughout the whole process, clear communication and very warm. First renter and made the whole process clear and easy! Highly recommend going through Connells for letting!

Onik · 11 July 2026

★★★★★ 5/5

Google

I want to say and massive thank you to Chris for being such a big help with my moving process. Amazing communication, swift with everything! Thank you so much!!!!

Samaiya-Samaiya · 11 July 2026

★★★★★ 5/5

Google

Me and my partner have had a great experience dealing with Frankie from the Lettings department. I have to thank her for all of her help so far. Frankie has been excellent from the first interaction we had in the office. She’s been …

Kenny · 16 March 2026

★★★★★ 5/5

Google

My partner and I had a lot of things going on wanting to get a new house that suited our needs and quality as we were getting married and we found about Connells, highly recommendable and we had the lovely assistance from Sadè and she was amazing through out, made us feel at peace and very communicative through out the whole process. It was absolutely an amazing experience.

Kelsey · 11 August 2026

★★★★★ 5/5

Google

Brilliant experience with them! Ollie was so helpful in finding a property for me and my partner. Very responsive and honest. Would highly recommend!!

Jack · 11 July 2026

★★★★★ 5/5

Google

Great experience with Connells City Centre. Frankie was professional, friendly, helpful, and very receptive throughout the whole process. Communication was clear, and everything went smoothly from start to finish. Highly recommend, thank you, Frankie

Ewah · 2 April 2026

★★★★★ 5/5

Google

We recently relocated to Birmingham and were under a tight deadline to find a rental home. JOHN was incredibly professional, knowledgeable, and supportive throughout the entire process. He answered all our questions promptly and thoroughly, making sure we understood every detail. His dedication and calm approach turned what could have been a stressful experience into a smooth and efficient process. My husband and I are truly grateful for his outstanding service. We highly recommend John to anyone seeking a reliable and professional agent. Thank you, John, for helping us find our new home in Birmingham! 😊

Rabaa · 1 December 2024

★★★★★ 5/5

Google

I had a really good experience throughout I would like to thanks Amber for her excellence she helped me along my journey with buying my property, highly recommend the Birmingham sales team

Anwarul · 9 April 2026

★★★★★ 1/5

Google

Too bad I have found out the comments after we have rent through this agency. All of them are right, the staff are extremely terrible. Our main contact Nikita, have stood us up for property viewing And even on the move in date they promised, they changed the time to collect the keys 45 mins before the appointment. We have to collect the keys at 16:30pm on the same day and kept us waited for an hour before we can have the key the documents we needed. While we were waiting, Nikita don’t even bother walk out a check on us. She email us back in the office while we were sitting a waiting outside. Even worse, after we collect the keys, the fob for maintenance is not even for the building, car park pass missing, mail box key missing and the flat is a complete mess. And went back to their office next day, and they say this is not their responsibility to check over on the flat, is their contractor! This is the fourth day for our move in, and we still can’t have them. We have chased them forever serval time, and they call us back a say this is not their responsibility as well! We have speak with our new neighbours, and they let us know the previous tenant have let different people lived in the flat before, so the flat inside is a completely mess. So, for both landlord and someone looking for place to rent. AVOID CONNELLS!!! They are never sorry for their poor management and none of these are their responsibility!!

Cindy · 8 October 2024