Connells Lettings Birmingham reviews

★★★★★ 5/5

Google

Chris, Frankie and Callum at Connells Residential Lettings, Great Charles Street, was fantastic to work with and truly deserves five stars. He really helped me secure my apartment and went above and beyond to make sure everything went …

Mukky · 16 March 2026

★★★★★ 4/5

Google

The team responsible for tenant referencing and contracts in 2023 left a lot to be desired. Our prospective tenants failed referencing, which we were not told about until asked to sign the contracts. Even at that point we were not asked whether we wanted to proceed - the contract was presented to us as though we had already agreed to waive referencing, which leads me to think nobody had oversight of the process. Overall, I'd say Connell's was consistently overpromising and underdelivering: a pre-tenancy clean we requested (and which was promised) was never carried out, we were not told of a proposed change to the rental payment schedule, etc. Callum's team has been a big step up. None of the issues above have happened with a new set of tenants in 2024. Overall things have run smoothly, though absences by individual members of the team have sometimes led to longer delays than they ought to.

Jere · 18 December 2024

★★★★★ 1/5

Google

Very poor attitude and unprofessional behavior; I do not recommend him.

Mahmoud · 13 September 2026

★★★★★ 5/5

Google

This is the best real estate company I’ve experienced in Birmingham. All thanks to John for great customer support throughout the process of moving into my new place. Couldn’t have been better

Oladimeji · 1 December 2024

★★★★★ 1/5

Google

Horrible Horrible Liars Scammers Had a flat for 3-4 years in Lexington Gardens b15. In the beginning I dealt with the manager which I can’t remember his name , horrible person which even today …

Giovanni · 16 March 2026

★★★★★ 5/5

Google

Great experience, I contacted them for property rent, they took my information and asked logical question to identify my requirement, they helped me with viewing and regularly sent me the available property and the details on the email according to my budget. Want to Thanks specifically JOHN, for outstanding customer relationship before viewing I shared a flat video viewing which helped us a lot and was on constant touch on the property updates with me, I have dealt with many estate agency but JOHN customer centric approach was outstanding, Kudos John.

Himanshu · 9 November 2024

★★★★★ 5/5

Google

Had the initial house viewing in 18th May 2024 and completing soon on the 1st November 2024. Our advisor was Jack Speed but also had assistance from Harrison and Ross. Everyone was super helpful to us as first time buyers - they helped us with naive questions, arranged extra viewings and even looked into reducing the rates (as the economy improved and there was a rates battle with the banks). They've been prompt with replies via email and phone. And Jack even did some work on a Saturday before he went on holiday which was greatly appreciated. We paid for the lifetime broker fee and happy to do so. Would recommend

Shakil · 5 November 2024

★★★★★ 1/5

Google

I cannot express strongly enough the disappointment and frustration we have experienced with Connells, specifically with their agent, Callum. From start to finish, this process has been plagued by poor service, unprofessional behavior, and outright deception. First and foremost, Callum's communication, or lack thereof, was appalling. Repeated attempts to reach him via phone were ignored, and he never took the time to get back to us. When we finally managed to speak with him, his demeanor was rude, particularly toward my wife, which is completely unacceptable in any professional context. One of the most disturbing issues we encountered was the dishonesty regarding our rental application. Callum falsely claimed to us that the landlord was unable to rent the property due to a family issue. However, we later discovered that he had inaccurately recorded in the agency's internal system that we had withdrawn our application. This deceitful action seemed to be an attempt to avoid processing the refund that was rightfully owed to us. Due to this gross mismanagement and lack of transparency, my wife and I were forced to visit the agency's office three times, spending countless hours trying to rectify their errors. Even after all that effort, they were ignoring to pay back the deposit. The amount of time and energy wasted because of Callum’s incompetence has been nothing short of a massive headache, taking us away from our work and causing significant stress. The service provided by Callum and Connells is, in my experience, the epitome of unprofessionalism. If you value your time, money, and peace of mind, I would strongly advise seeking out a more competent and ethical real estate agency. This experience has been one of the worst we've ever had, and I would not wish it on anyone else.

Mohammed · 19 October 2024

★★★★★ 5/5

Google

My wife and I had an excellent experience with JOHN. He was incredibly professional, knowledgeable, and attentive throughout the entire process. From the first meeting to finding the perfect flat, JOHN was always available to answer every question we had, no matter how big or small. He made what could have been a stressful experience smooth and enjoyable. We are truly grateful for his dedication and highly recommend JOHN to anyone seeking a reliable and supportive agent!

Mehdi · 1 December 2024

★★★★★ 1/5

Google

The WORST property agency I’ve ever dealt with, avoid at all costs! From the day I paid all the fees, it became impossible to contact this agency. Once they have your money, they disappear, no phone calls answered, no emails responded to, and no follow-up on any issues with the property. From the very beginning, they refused to send us the inventory list. I lost count of how many times I requested it, only for them to finally send it a few days before my tenancy ended. When they did send it, they tried to point out all kinds of damages and issues that clearly predated my tenancy. It’s the landlord's responsibility to provide a thorough inventory to avoid false accusations, yet they acted as if everything was my fault. Luckily, I took my own photos and videos from the first day I moved in, which saved me from their baseless claims. After my tenancy ended, the agency constantly raised new "issues" out of nowhere, despite there being no mention of these problems in previous communications. For example, after returning the second key to the branch and having it acknowledged by a colleague, they later tried to charge me for changing the locks without informing me or getting my consent. How can they raise this claim weeks after the issue was already resolved? My tenancy ended in mid-August 2024, and as of 16th October, they still haven’t returned my deposit. It’s been two months, and this agency is still holding my money without reason. Absolutely disgraceful service. I would NOT recommend them to anyone.

R · 16 October 2024

★★★★★ 5/5

Google

Very professional letting services and highly recommended

Alex · 11 September 2026

★★★★★ 1/5

Google

If I could Connells zero stars I would. Not only is it clearly company policy to rarely answer the phone in the office, I have twice been stood up by them when they have arranged a viewing at my property. Each time they have failed to contact me on the day to inform that they were not showing up. On top of this, I was wondering why there was low interest in my property it turns out that they had listed it as ‘let agreed’. Callum, John, Bryn and the ever forgetful Nikita are all the stars of the connells show you really want to avoid at all costs.

Scott · 22 September 2024

★★★★★ 1/5

Google

Thank God I'm rid of their services. Incompetent, lying and rude throughout the year. High staff turnover, inexperienced and generally unpleasant. The odd few decent staff are extremely busy and are overwhelmed. A fair few have moved over to competitors as should tenants and landlords.

Umar · 26 December 2023

★★★★★ 1/5

Google

I am a landlord and I will never work with this unprofessional agency. They provide very poor service and charging expensive bill for their low quality service. Never answering their phone calls. They issued an incorrect invoice with an incorrect description. Even I requested a correction and they refused that. I will make a complaint to HMRC as they provided me false invoice against the services I received. Also my tenants comlained me about them as Connells gave them false info regarding the property and they never answered their phone calls.

Fazila · 16 August 2024

★★★★★ 1/5

Google

AVOID using these unprofessional thugs. Better going with more local agents as they are completely ridiculous and unprofessional agents. Full of liars in the company. I rented the property through them and never carried out mid term inspection as promised every 3 months whereas tenants was ruining the property. I told them will use my handy man and gas engineer but sent their one to make money. Problem with them: every time different person calling or emailing that is difficult to recognise who are they? They never allocate one point of contact that made the mess and give stress to landlords. I have few properties and if receive the email from 20 different people for one property. Very bad service. When try to leave then said 6 months notice require and issued that contract after finding the tenants and was not aware about this clause. In simple words, avoid them. They will be polite and do whatever you want until sign the contract. Once sign then you are in their pity I already raised complaint to head office but no response and now complaint is with TPOS to review. Please read their contract and try avoiding. Better put property on open rent and manage yourself.

P · 9 August 2024

★★★★★ 5/5

Google

Great service! Quick resolutions! I was served by Frankie. Gladly recommend to everyone!!!

Parvathy · 11 July 2026

★★★★★ 5/5

Google

Jack was a fantastic mortgage broker, dealt with our house purchase for a new build in record time, super proactive and responsive, and really easy to work with!

Adam · 8 October 2024

★★★★★ 1/5

Google

Wouldn’t recommend this company to my worst enemy!! If you have the misfortune of actually getting through on the phone (took me over 10 attempts each time) you will be greeted by rude staff without a care in the world We were booked into a viewing but we couldn’t locate the agent anywhere, they were unreachable on the phone and made no effort to contact us to find out where we were. Absolutely no flat is worth the hassle of this!! If it’s this hard to give them money I can only imagine what it’s like trying to report maintenance issues once you’re in. I hope any landlord keen to let their property out goes with a different agency as these are in no rush!

Joel · 26 July 2024

★★★★★ 1/5

Google

Thank God I'm rid of their services. Incompetent, lying and rude throughout the year. High staff turnover, inexperienced and generally unpleasant. The odd few decent staff are extremely busy and are overwhelmed. A fair few have moved over to competitors as should tenants and landlords.

Umar · 17 October 2023

★★★★★ 5/5

Google

I recently took a property from connells, the service was great and special mention to John for helping through the process. Would recommend

Nibras · 1 December 2024

★★★★★ 5/5

Google

Had the pleasure of dealing with Dean Woodhouse for a recent property purchase. He kept us informed every step of the way, and was available anytime for any queries we had. Whether your buying or selling a property, we’d certainly recommend Dean and Connells, 5 star service

Aaron · 18 August 2023

★★★★★ 5/5

Google

Connells have been really good with helping me move into my new property, especially Jade from property management, she's always quick with helping me get all of my problems resolved.

Squall · 2 August 2024

★★★★★ 5/5

Google

Shaney was excellent. From taking due care and attention to my circumstances, Shaney acted with professionalism and integrity and helped me to secure a property which fit my budget and needs. Highly recommend she gets a raise! Great person!

Hina · 13 February 2024

★★★★★ 5/5

Google

If I could put more stars, I would! Honestly, from start to finish I cannot thank the staff I have dealt with at Connells enough. From initial enquiry, which was dealt with within a day, viewing arranged asap to suit me, videos and information sent whilst I was waiting for the in person viewing, very knowledgable, friendly and professional viewing. Staff even went out their way to find further information for me ( I needed parking as close as possible), staff always happy to answer any questions, great advice, friendly and not robotic approach. I really couldn’t thank everyone enough, it has made my first move so enjoyable and stress free. All staff went above and beyond, Thank you so much Joe, Sophia and Thao.

Katie · 14 June 2023