Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe most awful agency in all England ,had the worst experience with them ,people who works there are useless no help whatsoever,so unprofessional,they ask you to pay deposit,and once you pay they will try make excuses to don’t let move in the property so they can steal you deposit which they are not allowed ,we going through solicitor to get our money back which they took from us ,they cost us too much stress that cannot be described ,the WORST AGENCY ,people be aware of them ,we wish we have read reviews before use their service👎🏻👎🏻👎🏻
Asta · 14 June 2022
★★★★★ 1/5
GoogleTotally unprofessionally ! The only goal is to rent you. After that, they will answer you to the problems to late or never. They start a dispute on 0deposit just because they could in the idea to steal money… believe me, you have a lot of better choices
Marius · 14 June 2022
Agent replied · 13 June 2024
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 1/5
GoogleAfter Oliver H confirmed a move in date for us he failed to inform us that the flat had not been electrically tested and had maintenance issues still to be dealt with, resulting in our arrival at the city centre office with a full moving van, being told we could not move in.
Joe F however dealt with the matter brilliantly and within three hours managed to have the tests completed and spoke to the landlord enabling us to move in on the the same day with the promise that the maintenance would be dealt with once we had moved in.
Unfortunately it's now been a month and we still have a broken fridge with a beeping noise that wakes us up throughout the night every night without fail, questionable heavy staining still on the sofas and chairs, broken and dirty furnishings, and now an oven that no longer works (to name a few things). Questions are left unanswered, and problems go unsolved for however long (we still have no confirmation of when maintenance will take place) and not for lack of trying on our behalf.NegativeQuality
Emma · 14 June 2022
★★★★★ 1/5
GoogleI think it is by far one of the worst lettings agencies in England.
I called a few days ago because I was interested in one of the flats they had on the market, they offered me a day and time for a viewing, I asked them to please send me a confirmation email and for some strange reason they do not do this as they say they will make a call on the day of the viewing as a form of confirmation (I do not understand how difficult it is for them to send an email).
A day before the visit they call us to confirm the date and time of the visit, we go to the place to see the flat (more than 3 hours driving from my current residence) and when we are there no agent appears, I decide to call the number where I previously received the call and they tell me that they have no record of the visit or my profile (if they have no record, how did they know my number to call me the day before?) they then offered me to call back in a few days and they would give me an answer, wasting my time and money in an absurd way, the professionalism and respect of their agents is non-existent.
Honestly, if you want to waste your time and feel ripped off, this is the best agency to go to.NegativeResponsiveness, Quality, Professionalism
Jesús · 14 June 2022
★★★★★ 1/5
GoogleHad viewing booked at 4:30pm today - waited 30 minutes nobody turned up or answered the phone. Sales team tried contacting the girl who is suppose to show us the property and she was ignoring the phone.
I shall be issuing a formal complaint - wasted my Saturday for this viewing and for it not to even happen.
What was the point contacting me at 10:20 this morning to confirm I’m attending if your own branch wasn’t going to attend
Sophie · 14 June 2022
★★★★★ 5/5
GoogleOur agent Dori Dervenkar, was amazing throughout the whole process from start to finish. Although we were very particular about what we wanted she went to extra lengths to get us what we desired. She made the experience really easy as she was so hands on and reassuring which helped relieve some of the stress of finding somewhere new. Would definitely recommend Connells and specifically Dori who made the experience bliss. 10/10 professionalism and communication which is everything needed in a letting agent.PositiveProfessionalism
Michaela · 14 June 2022
★★★★★ 5/5
GoogleConnells were really helpful and made the whole experience really easy for me as this was the first time for me moving out for me. I could not reccamend enough! The service was 10/10. Staff member Ellie was a real super star!
Hannah · 14 June 2020
★★★★★ 5/5
GoogleGreat thanks to Connels great team, I got my lovely property exactly on time with their help, special thanks to Shennay.
Hamed · 14 June 2023
★★★★★ 5/5
GoogleTerri was extremely helpful throughout my whole process, she is a credit to your company. Extremely happy with my new property.
Scott · 14 June 2023
★★★★★ 5/5
GoogleShennay and the team went above and beyond to get me moved into my new property, I would highly recommend
Katie · 14 June 2023
★★★★★ 5/5
GoogleElla was amazing with me and my family, she helped us with everything, was always prompt to reply and always extremely nice to us. Thank you very much Ella ❤
Marta · 14 June 2022
★★★★★ 5/5
GoogleHonestly, I've never experience such speedy and professional service from any estate agent in my life! Dori was so lovely and made the stressful process of moving a breeze.
A · 14 June 2022
★★★★★ 5/5
GoogleI had a great experience with all team, especially Ella who helped me throughout the process. Even being a Self Employer it was easy to rent with them. 10/10
Vinicius · 14 June 2022
★★★★★ 5/5
GoogleI had a really good experience with Connells. Shennay Johns was amazing, she got me moved in within the week and was so helpful and friendly. Would definitely recommend!
Trinity · 14 June 2022
★★★★★ 4/5
GoogleWe used Connells in Birmingham for our house sale, during the covid-19 pandemic which was very challenging, resulting in huge delays throughout the process. Vinnay was our agent and he was very helpful and professional.
Maria · 14 June 2021
★★★★★ 1/5
GoogleMistakes were made as a tenant. If you’re a landlord you’ll be fine. But tenants beware for real
Nyasha · 14 June 2023
★★★★★ 5/5
GoogleAmazing service received from Dori in Birmingham City Center Branch. She was so helpful and prompt with answering all my sometimes challenging queries. She was really honest and upfront. I will definitely use Connells in the future. Thank you :)
Katarína · 13 November 2022
Agent replied · 12 November 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review.
We are so happy to hear Dori and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleAgent Dori is amazing by her work. She arranged a viewing for me and helped me settle in the flat. Would definitely recommend Connells and her service!
Rachel · 14 June 2022
★★★★★ 1/5
GoogleI asked via Rightmove to view a property and asked to be contacted by email.
So they ring me.
I ask them not to contact me about other properties or services than that one property.
I hear nothing at all about the property again.
So I get a call from their letting dept asking if I want to let a property.
I then start getting emails with properties.
All the manager can find to say is they'll take my details off. Nothing about how his staff just ignore what you ask for.
You might possibly get a good service from Connells if you happen to want what they feel like doing.
But don't ask them for anything.NegativeProfessionalism
John · 24 August 2021
★★★★★ 5/5
Googlewe purchased the apartment with Connells, they are very professional and followup all details on time :-)
Nelson · 30 May 2024
Agent replied · 13 June 2024
Thank you Nelson for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing experience with Connells. Shennay especially was extremely helpful and supportive throughout the whole process and got me moved in quickly and smoothly. I would definitely recommendPositiveQuality, Professionalism, Value
Jervay · 14 June 2023
Agent replied · 13 June 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review.
We are so happy to hear Shennay and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI have been dealing with Dori, she is very helpful, upfront and always available if needed.
I`d highly recommend her to anyone! Thank you Dori again.
Sagi · 14 June 2022
★★★★★ 5/5
GoogleGreat customer service from Catherine Day & Sami! Had my property let within 1 week, even over Christmas/new year. Would highly reccomend!
Hannah · 14 January 2024
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells Birmingham are by far the best lettings agent I have used over the past 6 years while renting. All of the staff are extremely helpful and they were quick to get me into the property that I wanted. Any maintenance issues that I had were resolved in good time, especially knowing how busy these city centre letting agents can get. I would 100% recommend them if you are looking to move into the city centre or surrounding areas.PositiveProfessionalism
Luke · 14 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
