Trusted Agent profile · Birmingham
★★★★★
2,122 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,122 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotA satisfied client
Hi, I had a great experience purchasing my flat.Luca was very helpful,polite and he dealt with issues very quickly.Thank you Luca for being so polite and efficient.
Hi Shoma, Thank you for leaving us a 5 star review!!We really appreciate your kind words and we will be sure to pass them on to Luca.Many ThanksCentrick.
1/5
TrustpilotThe service provided by this company is…SHOCKING
The service provided by this company is laughable. I have never seen such poor service. We instructed them in a divorce matter and after having provided the report they (Katherine Nolan) proceeded to change the valuations after contact with the other party. I provided her with local comparisons which she largely ignored and made up a new price per sq foot.My ex-partner nominated 3 surveyors and I had to choose one. I chose the cheapest and as they say "you get what you pay for"!! It is the most unprofessional service I have received.I would urge anyone looking to use them to pay a bit more but choose a more professional company.
We are sorry you feel that you have received poor service. We take this allegation seriously and will investigate the details. We will respond to you directly.
1/5
TrustpilotThis company is an utter disgrace!
Since Centrick took over the property management of our privately owned apartment complex we have had nothing but utterly disgraceful service. The list is too long to mention everything but in case anyone is crazy enough to ever consider using them - forgetting the abuse of lesser rules such as parking, broken paving/safety lights and fire hazards in communal areas they have failed to address for 2 years now a leaking roof for several residents, all pleading for remedial work to be done to ensure we are not electrocuted when the water pours through our ceilings and down our walls - never once a site visit or contractor repair despite our desperate pleas, and we are desparate. Is this company immoral, inhumane, incompetent or acting illegally I'm not sure but I have had to resort to obtaining legal advice as not even the company directors reply to any emails.CENTRICK - DO NOT RESPOND BY TELLING ME TO EMAIL CUSTOMER SERVICES - RELAY THIS TO A DIRECTOR
We are really sorry to hear you feel this way about the service you have received. Please could you provide us with some personal contact details so we can contact you directly and deal with this as a matter of urgency? Kind regards, Centrick
1/5
GoogleLike many other reviews below, Centrick took over the management of a building I'm unfortunate enough to own a leasehold in. They doubled management charges to £100 per week, the water supply started acting up, the lifts fell into disrepair, cleaning failed to happen, and every contact with Centrick was fobbed off or ignored. I think there might just be a pattern here.
Hi Martina Short, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotQuentin Lee was amazing.
Quentin was very nice and patiently explained everything to us. Made us feel welcomed.
Hi Helena, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotLovely experience
Quentin was very lovely showing myself around the properties I requested. Very professional and polite!
Hi Alicia, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotQuentin was very knowledgeable and kind…
Quentin was very knowledgeable and kind when showing the property. He was approachable and patient
Hi Fayo, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotGreat communication
I was looking for a flat to rent for my family members who are coming to the UK next month, and I've been quite pleased with the experience with Centrick. A huge thank you for Mr Quentin Lee who handled our case - he was extremely helpful, friendly, and kept us updated every step of the way. The communication in particular was very clear and he continued to help us with the processing even on his day off.
Hi Joanne, we appreciate the time you've taken to leave us feedback! We hope your move to the UK goes smoothly. Best, Centrick
1/5
TrustpilotDO NOT USE CENTRICKS!!
DO NOT USE CENTRICKSIf it were possible for me to give a 0 star review, I would.I used them for property management of the rental of my flat and they do not pay me on time, I have to chase for statements and updates and the customer service is non-existant. They ignore emails and calls and do not seem to care about their customers at all.If something is broken in the building then they don't respond to requests and generally just seem inhumane. They cause more stress than they relieve. I regret ever using this service and can't wait until I cut ties. Do not use.
Hi Jen,We're really sorry to hear you feel this way about your experience with us. Please can you email customerservice@centrick.co.uk with more details so we can investigate this further for you. Kind regards, Centrick
1/5
TrustpilotBeyond terrible!
Beyond terrible!Nearly 7 years renting this property. Took 3 years to repair 1 ceiling that had collapsed, still awaiting another. Threadbare carpets, now with plaster and paint on them from repairs to said ceiling. contractors sent absolutely useless, 5 no shows for just 1 of them. Had no electricity check for a year, just done... although failed to go in all the rooms and has left 3 lights swaying from ceiling and 1 hanging down from a wire.Multiple emails of complaint sent and absolutely useless.Wouldn't recomend this company to my worst enemy!
Hi Lindsay, We're really sorry to hear you feel this way about your experience with us. If I could ask you to email customerservice@centrick.co.uk with further details please, we can investigate this further for you and rectify any problems. Kind regards, Centrick
1/5
TrustpilotGenuinely the worst company I've ever…
Genuinely the worst company I've ever had to deal with. I own a property on Main Street and I've previously had to request floor plans for the building to locate a loft hatch which I never received. This delayed my boiler being installed. Whilst my mortgage was going through we had to request a management pack which took 4 months to receive and endless back and forth emails and calls. This was the last thing needed to complete my mortgage and the lack of care from Centrick is beyond me.Really think twice if the property you're buying is managed by Centrick especially the Dickens Heath Branch.Our building desperately needs renovating - the walls need painting and new carpets but I doubt this will ever be looked at... we didn't even have cleaners for the general area for 3 weeks which was shocking the entrance was disguisting.Working with centrick is painful and I hope the management of Main Street gets changed soon.
Hi Mollie, We're really sorry to hear you feel this way about your experience with us. I have sent this on to the relevant team so they can investigate further, but if you could please email customerservice@centrick.co.uk with all of the property details, we can look into it for you. Kind regards, Centrick
1/5
TrustpilotI am back again after a month
I am back again after a month, thanks to Centrick property management. The lift in my property, the blue apartment 19 Francis Road B168SU, is broken for about 15 days. We have bring it in notice to Centrick and this is not fixed for about 15 days or more, this resulted in suffering to all of us. The management said the lift is broken due to vandalism, which was provided last time too in Jan when the lift was broken for a month almost. This really raise the question how safe is the property safe? Another point the water pressure in the building is weak, and this may something led with no water supply. We are in this situation for more than two months. The Centrick management is pretty slow in taking action.
Hi Debpratim, We're really sorry to hear you feel this way about your experience with us. I have directed this on to our Building & Estate Management Team and they have now given progress updates regarding the issues via the portal. In the meantime, please do not hesitate to contact us if you would like any further updates. Kind regards, Centrick
1/5
Trustpilotstatements
Every statement, I receive there are missing payments that I know I have made. I had these reviewed couple of years ago instead of being £225 in debit, I was £225 in credit. I have no faith in the system you use to collate your statements. I know these payments are going out as they are Standing Orders with the same reference codes, every month.
Hi Harriet, we're sorry to hear about this experience. We will try to contact you today based on your name provided to discuss this further. In the meantime, please could you send the full property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotAppreciation for Mr. Quentin
The agent Mr. Quentin was really helpful in the process to reserve a property 👍. I hope everything turns out to be fine and manage to rent the property.
Thank you so much for leaving us a 5 star review We will be sure to pass on your kind words to Quentin Best, Centrick
1/5
TrustpilotFollowing on from an abysmal service…
Following on from an abysmal service received from FirstPort, our property has no transitioned to Centrick. We were hopeful. How foolish!!We were promised that things would be better, they are not. We have been promised that we would have a face to face meeting. This was scheduled and even a flyer sent around to confirm that date and time. Unfortunately, the flyer arrived after the date of the meeting, which was cancelled due to 'unforeseen circumstances'. Can anyone actually explain what that means? Nothing has been rescheduled.We were promised that the review re the charges would result in confirmation of the new costs being sent to all homeowners. Nothing has been sent.We have some very serious incidents occurring which are not being taken seriously and are seemingly just being left to get worse.If this is the start of our relationship with this organisation, who knows how bad things will have to get before we get any action taken.
Hi Lee, We're really sorry to hear you feel this way about your experience with us. Please can you get in touch with us at customerservice@centrick.co.uk with your property details, so we can look further into this for you. Kind regards, Centrick
1/5
TrustpilotCentrick Property - paid but don't deliver
So many things not being managed over such a long time, services withdrawn and repairs not carried out. Significant repairs remain outstanding from last year, 'apparently' due to lack of funds, however, Centrick fail to pursue the service charge non-payers. The whole building has now fallen into such disrepair it is hard to see how us leaseholders will ever be released from the relentless worry for the next incident.
Dear LindaL, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
5/5
TrustpilotQuentin was very helpful and kind
Quentin was very helpful and kind. I really appreciated how he helped me with the viewing .
Hi Mohamed, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick
5/5
TrustpilotQuentin Lee was warm
Quentin Lee was warm, nice and assisting. Very professional. I was very pleased with his service.
Hi Ernest, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotEven after I left the apartment a month…
Even after I left the apartment a month ago they have not returned my deposit. I have called them a million times but their property managers are never available I have called daily for a week and every time they say that she(the property manager) is unavailable we will take a message and call you back, they never ever called back. They never respond to my emails. what kind of sick behavior is this!!! what do you guys think other people are free to keep calling you all the time, we don't have a life or work. This is mental harassment.
Hi Mudassar, We're really sorry to hear you feel this way about your experience with us. We look into all deposits and have to ensure we are giving back the correct amount to the tenant. Please can you email customerservice@centrick.co.uk with all the details so we can investigate this further for you? Kind regards, Centrick
5/5
TrustpilotHolly was a very helpful agent sorted…
Holly was a very helpful agent sorted out my query very quickly
Hi cwbcfc, thank you for taking the time out to write this review and for your kind words regarding Holly. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotBrilliant experience with this company
Brilliant experience with this company, Quentin Lee has been so helpful making my move from Dublin to Birmingham so much easier
Thank you for leaving us a 5 star review! We really appreciate your feedback regarding Quentin! We will be sure to pass it on to him. Best regards, Centrick
5/5
TrustpilotQuick and precise service by Quentin
Quentin is helpful and very easy to deal with. Everything is done swiftly, which made the experience great
Hi Zarith, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotBest Property Letting Agent In Birmingham.
I had went to a lot property letting agency and I will say Centrick it’s the best. And definitely recommend Agent Quentin, he is patient and very efficient.
Thank you so much for your 5 star review! Best, Centrick
1/5
TrustpilotAvoid at all costs. Worse than student landlords.
Multiple issues with our flat which were stressing us both out extensively e.g. floor pooling water from leaked pipe, extensive mould in walls, incorrect electricity readings meaning we were being charged an extortionate amount for a one bedroom flat. Centrick were aware of all these issues (We reported them literally months ago) and attempted to help at first, albeit extremely slowly. They then stopped responding to our emails entirely for several weeks.We were confused by this at first, however then it became apparent that a different letting agency was taking over our building, and they were actually strategically just leaving the issues for someone else to deal with. We still have these ongoing issues and now have to start from scratch with our new letting agency, slowing down the process even further. Cannot wait to move out- we are paying £725 a month for a single bed flat with water leaking all over the floor, extensive damp and mould, and on top of this paying nearly £300 for one month of electricity due to centrick's failiure to let us look at the electricity meter and check the serial number for our flat. Would not reccomend. Don't expect any 'non urgent' issues to be resolved within a reasonable time frame.
Hi Eve, We're really sorry to hear you feel this way about your experience with us. Please can you email customerservice@centrick.co.uk with your property details so we can pass this on to the relevant team and investigate further for you. Kind regards, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
