Trusted Agent profile · Birmingham
★★★★★
2,121 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,121 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotQuentin is a great agent
Quentin is a great agent. I really appreciated that he spent a lot of time going through the application process with me and giving me advice on how to complete it.
Thank you for leaving us a 5 star review!We will be sure to pass your kind words on to Quentin,Kind Regards, Centrick
5/5
TrustpilotLovely and kind staff
Lovely and kind staff, in particular Neve, who was helpful to show me around on my viewing day. She was very welcoming and would like to thank her for her time.
Thank you so much for leaving us a 5 star review We will be sure to pass your kind words onto Neve Best, Centrick !
5/5
TrustpilotA special thanks to Neve
A special thanks to Neve, she was proactive, helpful and understanding of my situation. Neve replied to emails quickly, liaised with me and made the whole process running smoothly.
Thank you for leaving us a 5-star review! We will be sure to pass on your feedback to NeveKind regards, Centrick
5/5
TrustpilotHelpful Service
I attended multiple Centrick viewings during the week while trying to find a new apartment. Quentin was very helpful at all of the viewings and provided all the information I needed.
Thanks for leaving us a 5 star review! We really appreciate your kind words regarding Quentin! Best, Centrick.
4/5
TrustpilotGreat building managers
Both Ryan and Emilia always give good support . They have tried to help me in many cases and they always respond to the email efficiently . In terms of the overall Centrick management, I think this could improve. Especially due to some recent events , a number of cameras within the building would be very much appropriate.
Hi Julia, thank you for leaving us a 4 star review. We will pass your feedback onto the team. Kindest regards, Centrick.
5/5
TrustpilotGood customer service
Kiki was extremely responsive and helpful. My matter was resolved within minutes.
Hi, Joanna. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Kiki. Kind regards, Centrick.
5/5
TrustpilotArmin was very helpful
Armin was very helpful, and explained Things.And answering all my questions that I had asked him.Linda Littlewood
Hi Linda, thank you for taking the time out to write this review and for your kind words regarding Amin. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotShameless
I’m a landlord and have dealt with many different agents over the years. This company will ignore you for a long time and they will then deny and lie until they have run out of embarrassingly bad excuses. They even make fake emails that are then forwarded as an attachment but all of the meta data has been removed. Juliet Baylis and Shelley Wootton refused to admit how bad the company is and would shamelessly lie to me but thankfully I had a mountain of evidence that they eventually couldn’t ignore any more. DO NOT delete any emails from this agent no matter how insignificant you may think it is as they will eventually catch themselves out with their lies an you will have everything in writing. Also do not talk to them on the phone to keep everything documented and in writing.
We are sorry you feel you have had a poor experience, please email the details directly to customerservice@centrick.co.uk so that we can look in to your issues and address any service issues and training. Centrick
5/5
TrustpilotHighly recommend Centrick
Highly recommend Centrick, communication was great and they were really helpful. Neve was amazing right from the first viewing. Really helpful and professional always quick to respond to any queries.
Hi Fay, thank you so much for leaving us a 5 star review! Kind Regards, Centrick
5/5
TrustpilotGood customer service
Phoned Centrick today and spoke to Kiki Worlali King who was very pleasant and helpful. Good customer service
Hi Sue, thank you for taking the time out to write this review and for your kind words regarding Kiki. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotKiki is really helpful and seriously…
Kiki is really helpful and seriously fallow the problem up to the end.I really appreciate what he is done.
Hi Kambiz, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Kiki. Kindest regards, Centrick.
1/5
TrustpilotSuppliers Beware!!
Suppliers Beware!!! Watch the Building and Estate Management side of this company. They took over the management of a Worcester Shopping Centre some time ago, and despite chasing for nearly 3 months, we are yet to receive payment for comms services provided during this time. We have emailed and called several times, and our contact doesn't take our calls or reply to our emails. We deal with lots of estate management companies across the UK, and never have we dealt with a company lacking professionalism in the same way Centrick lack. Good luck!
Hi Simon, We are really sorry to hear this. I believe this is being dealt with by our Building and Estate Management team, but if there is anything else we can do please email us at customerservice@centrick.co.uk and we will do our best to help. Kind regards, Centrick
5/5
TrustpilotExcellent experience with tenancy manager during tough period
Had real issues with our previous agents and then Centrick took over, who seem way more on it!Luis P is the tenancy manager for my flat, and went above and beyond to assist when my plans changed last minute, meaning I had to extend my contract. Not only did he help with this with no issues, he then took care of any confusion by the Lettings agent, letting me know not to worry about it. He’s made a stressful situation much better with his understanding, speed, and thoughtfulness - a credit to the company!! Thank you!!
Hi Poppy, Thank you for taking the time out to write this review and for your kind words regarding Luis. We will ensure they are passed on. Kind regards, Centrick
1/5
GoogleJust awful and dangerous, thieves - not provided the service we paid for over a period a three years and never gave a refund. Worse, dangerous: did not answer the emergency request at three different occasions: there were responsible for a dangerous leak from the roof and each time waited between 3 days and a week before sending someone. They did not give any financial compensation although there has been water leaking heavily on my bed (three times over a period of 18 months, so they had time to fix it). The ceiling could have collapsed, maybe has by now, they never fixed the leak properly and did not care at all. I left the property because of them. They had no one answering the emergency call at several occasions and when they did, they did not send anyone and waited for a few days (as they contractors don't work weekend, wow!!) In addition: they never fixed the parking gate (for which we paid) in three years, although we paid for a secured property the gate was wide open 24/7 ! Nor the intercom system. And they don't want to give us any refund. Of course when I wrote several emails and asked to speak to someone in charge, the (awful) person -probably not human - replied that I am not entitled to write to them. I usually don't write review but I feel it is my duty to warn people, just stay away from them. Edit: regarding your reply "sorry you did not receive a good service". You are flattering yourself ! It is much worse than a bad service. I have emailed you at multiple occasions, probably a hundred times! You can easily find out which property we are talking about. The best answer I got was the new person in charge was very sorry for me but could not give me any refund (so "thank you dear customer for you money, sorry we didn't do the job you pay us for and put your self at risk, good bye now"). Already better than the manager before who said -in a very rude manner- that as tenant I am not supposed to contact the agency. Sure, I will email you again and you are not going to do anything. At least you are responding here !
We are very sorry that you feel you have not received a good service, to try and understand this situation please can you email customerservice@centrick.co.uk with the details of the property in question. We can then investigate your specific issues directly and address any internal training issues.
1/5
TrustpilotThis company took over our building…
This company took over our building maintenance in February 2022 with - as with all property service companies - the promise of action towards all of our issues.Well surprise, surprise, poor delivery ensues. We have numerous issues that have been ongoing from the previous management company that still have had no response to. We received bills late - in early April - which should have been received in February. A payment in full for the first 6 months was immediately sent. This has somehow not been received even though the payment was to the exact account as advised by Centrick.There have been numerous attempts to call their credit control team which each time has simply not been answered. I finally got through to a 'real person' some 3 to 4 weeks ago, who advised me to send proof of payment via email to the accounts team, which was done. Nothing was heard, so we assumed all was OK, then today we received a letter advising that a late payment charge of £72 had been applied for non-payment. Just imagine my anger and absolute frustration!!I would now like to know who the board of this company are, as there must be someway in which they can be held accountable? When you ask for these details, you are met with a the answer that they cannot provide these details, that is against the law. Why do their accounts teams not understand this?By return, I would like to receive these details as there is simply no other way that I can see of getting the such issues resolved.
Hi Lee, We are really sorry to hear this about your experience. Please can you send your personal details to customerservice@centrick.co.uk so we can get in contact with you directly and help to investigate further for you. Kind regards, Centrick
5/5
TrustpilotThe customer service agent was…
The customer service agent was extremely efficient in handling my requests. She found my account, answered the questions and provided me with an access code. Great, no problem attitude, courteous and I genuinely got the impression that she was enjoying dealing with the situation.
Hi Tim, thank you for leaving us a 5-star review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotThank you to Alexandra Maher
Alexandra Maher was very helpful throughout the process. This is my first time to rent a property, Alex was professional, nice and promptly answer all my questions which really helped us solving the issues. Thank you Alex!!
Hi Branden, Thank you for taking the time out to write this review and for your kind words regarding Alexandra. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotThanks Ryan Sidhu for the professional…
Thanks Ryan Sidhu for the professional and great customer service.Raj Bangar
Hi, Raj. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Ryan. Kind regards, Centrick.
1/5
TrustpilotFurther to my previous review last…
Further to my previous review last month, subjected "Centrick not check CCTV", the fell down light stands have been repaired. But, it was falled down again by vicious destruction. Centrick, as property management company, should not keep charging landlords for property management fee for such repairs, but not try to find out who did it and prevent similar incidents happening unstoppable!
Hi Lam, we understand your Property Manager contacted you earlier and has arranged for repairs to be carried out to the bollard lighting. We are looking to make the bollard lights more secure to prevent this happening in the future. Unfortunately we cannot identify the people responsible via the CCTV. Kindest regards, Centrick.
5/5
TrustpilotQuentin is a good genuine person with…
Quentin is a good genuine person with great skills and have a good heart that works perfectly in the field
Hi Moustafa, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Quentin. Kindest regards, Centrick.
5/5
TrustpilotResponsive
Alex, my Property Manager is responsive on the same day and knowledgeable and fixes the problem efficiently and I pleased to be work with him at Centrick.
Thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Alex.
1/5
TrustpilotOne of the worst companies I have ever…
One of the worst companies I have ever known in the UKI own a unit and they manage it, there has been leak and as result no light no heating, we could not rent the unit out since Dec they have sent no one from the firm to check, they send random builders who repair leaks but any one that they can trace and when we go to the unit its still leaking buckets so not our leak, when we email they dont reply, they dont take calls,I spent 23 rd of Dec at the unit it is 27 th May nothing been done, not even a visit sadly there is no minus rating
Hi SM, We're really sorry to hear this. Please could we ask you to send your property details to us at customerservice@centrick.co.uk so we can ensure this is investigated and addressed for you. Kind regards, Centrick
5/5
TrustpilotQuentin is helpful
Quentin is helpful, friendly and efficient. He provided many advices to us, highly recommended Quentin to someone who is looking for a property.
Hi Janelle, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
5/5
TrustpilotAfter calling for help withe fact that…
After calling for help withe fact that someone had spilt some unknown viscous liquid on the corridor in a block of apartments I contacted Centrick and was referred immediately to Leanne. The following day I was told that help was on the way, and now the carpet has been cleaned- much to everyone’s relief!
Hi William, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Leanna. Kindest regards, Centrick.
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Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
