Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHad to give one star… would have given…
Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs
Darren · 14 July 2022
★★★★★ 1/5
TrustpilotAwful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.
Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.
TONY · 23 May 2022
★★★★★ 5/5
TrustpilotExcellent Customer Service
A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.
Bryan · 12 June 2020
★★★★★ 5/5
TrustpilotBurchell Edwards estate agents
So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter
Pamela · 6 May 2025
★★★★★ 1/5
TrustpilotThey deserve a zero star
They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them
Ataa · 25 March 2022
★★★★★ 1/5
TrustpilotBurchell Edwards should be ashamed
Absolutely disgusted. Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb. Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS
Alex · 8 March 2022
★★★★★ 1/5
Trustpiloti am an registered electrician in…
i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done.
Eric · 14 March 2025
★★★★★ 5/5
TrustpilotThank you to Alisha & Emily!
Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you
Chad · 9 August 2022
★★★★★ 1/5
TrustpilotLiars and rubbish company
This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.I'd stay well clear of this company. They are liars and a waste of time!!!
Ri · 28 January 2022
★★★★★ 1/5
TrustpilotSince having a house on the market 12…
Since having a house on the market 12 months ago, dropped 100000 several viewings cancelled last minute with no reason as why . To finally have the last one cancelled 2
John · 28 March 2025
★★★★★ 5/5
TrustpilotGreat service on recent let
Had a very smooth experience dealing with Burchell Edwards on our let. Dealt with Emily throughout who handled our let with a great deal of professionalism, always ensuring we were provided with timely communication and responses to queries.
Ash · 19 June 2020
★★★★★ 1/5
TrustpilotSave yourself
Have only given 1 star because I can't give zero
Kelvin · 28 October 2025
★★★★★ 1/5
TrustpilotI would never use this agent again. I have used a number of agents over the…
I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.
Clare · 24 September 2021
★★★★★ 1/5
TrustpilotNot even worth one star
If zero stars were possible, this company would deserve it.
Ophelia · 23 October 2025
★★★★★ 5/5
TrustpilotBig thank you to Emily and Castle Brom…
Big thank you to Emily and Castle Brom team for their support and guidance through the whole process.Thank youLiam
Liam · 14 March 2023
★★★★★ 5/5
TrustpilotCouldn’t of chose a better company to…
Couldn’t of chose a better company to let out our property! Very professional! Emily dealt with our rental and she was lovely kept us up to date with everything and dealt with everything very professionally, as well as friendly! Tom also who helped out fab customer service. Again very friendly and professional!! I felt at ease with Emily handling our first ever home to rent out! She’s great, her team are great Thank you em x
Samantha · 16 March 2022
★★★★★ 1/5
TrustpilotDisgrace of an estate agent
1 star is being kind. A vile estate agents. Not sure how landlords and seller give these lot business. I’ve been trying to enquire for various properties for weeks and months to no avail. I even popped into the branch to see why I was being ignored when I even tried ringing. A person below said they so pushy on using their own brokers and if you decline they don’t go with you when it comes to accepting your offer. This is so true and I personally witnessed this. Diabolical of a business. I would stay well clear of these guys. All they love doing is taking your details down so they can build their silly portfolio.
Stuart · 13 July 2021
★★★★★ 1/5
TrustpilotOne star is too generous!
After sales department is disgusting! Have been told that I shouldn’t expect them to complete anything quicker than 4-6 months. In their emails they use the expression, ‘we are working on this ASAP’. Today I have been told ASAP means, when they can. So fed up!!! Should have been able to complete in time for the changes in stamp duty but they have admitted to not starting any work on the file, losing paperwork and being too busy to accommodate the work they have. Our sale is not part of a chain, searches are complete. It should be simple. Cannot stress how much I regret using Burchell Edwards.
Melissa · 25 May 2021
★★★★★ 1/5
TrustpilotTake good photos and plenty of them
As a tenant we had a very bad experience from when we were given notice to trying to obtain our deposit, which they held on to until as long as they could. We were given plenty of notice, which was fine. But we received threatening emails saying we had not responded to the notice and would be passed on to the courts to action. We had to make sure everything was documented.When we did move out, we had to chase up to find out when we would get the deposit. Only to receive photos of damages they claim we had made, even though these were highlighted on the original inventory report.They wanted to argue with me even though we have signed the original inventory report and the landlord are obtaining quotes to deduct from the deposit.I contacted the TDS and they had until 20th April to put the claim in, which was over a month after we moved out.Burchell Edwards responded on the final day, saying the landlord isn't putting a claim in and we would have the full deposit refunded. So you would think we would get it back in our bank within 2 days,Instead we got paid 7 days later!When we had to pay anything to them it has to be there and then on that day.If we are late paying them then they can charge us silly money. So I wonder if they would accept my charges for their delay in paying me????You have to realise these are part of Ashley Adams, who we originally went through when looking for the rented property. The staff we dealt with didn't have a clue at the beginning, in fact they were that bad we thought it was funny. Just make sure you take plenty of photos and confirm everything even after the inventory report. And make sure you cover everything no matter how tiny it is or obvious!
A · 27 April 2021
★★★★★ 5/5
TrustpilotExcellent service - Mortgage Advice
Excellent service. Roberta was really knowledgeable and was able to find a mortgage that suited our needs as first time buyers. Can’t thank you enough!
Charlie · 15 May 2022
★★★★★ 5/5
TrustpilotBig thank you to…
Thank you to Emma, Kelly and Amee. Fantastic service throughout my sales process and buying my new home. Great communication very professional would highly recommend 😁
KHL · 10 March 2022
★★★★★ 5/5
TrustpilotExcellent service from Holly at…
Excellent service from Holly at Burchell Edwards (Mansfield). Quick, efficient and helpful throughout.
Suzanne · 21 August 2025
★★★★★ 1/5
TrustpilotNever work with these!!!
Never work with these!!!! They took rent money from my account when I wasn’t even on the tenancy agreement. And cancelled it 1 month prior. When I phone Burchell Edwards to inform them about their mistake they said they will reimburse me my money in 2 working days. Two days no money. Phoned again another 2 days . No money!! This went on for 3 weeks of telling me lies and wasting my time. This is not the time to have a big lump of money missing from my account. Very poorly run, communication zero!! Avoid at all cost !!!!!!!!
Craig · 7 July 2020
★★★★★ 1/5
TrustpilotVery dissapointed with service…
Very dissapointed with service received, House came up on right move site I called agent within minutes of it being advertised. I Spoke to sales was told I am the first person calling up but viewing wasn't possible due to COVID-19 which is totally understandable, I was then told I would be the first person to view soon as the lock down is over, after 2 hours same house is showing sold with STC. I made several calls and left number of emails eventaully had a call back advising house is sold. Would not recommend not professional at all sounds like a under table job
R · 15 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
