Trusted Agent profile · Birmingham
★★★★★
245 reviews across 1 platform
Unit 3 Queens Court, Gravelly Hill North, Stockland Green, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Unit 3 Queens Court, is rated 2.8 out of 5 across 245 reviews on 1 platform.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional. My offer was accepted by the agency. Requested property is removed from the market but it was marked as "Sold STC". A week later I recieved a call to say vendor has received a higher offer. Within 24 hours the property had been removed from the market. No duty of care whatsoever and discriminatory treatment. DO NOT USE THIS AGENCY.
5/5
TrustpilotAll the staff were excellent
All the staff were excellent. My move was complicated as a chain of 6. I felt informed all the way, the staff were very empathetic and explained all the solicitors technical terms to me very well. I bought from Burchell Edwards. Next time I will definately sell with them!!
5/5
TrustpilotEmily was fantastic from start to…
Emily was fantastic from start to finish world highly recommend there services thanks again
1/5
TrustpilotIf I could give zero I would shocking…
If I could give zero I would shocking service never get the return call as promised don’t do anything keep away from themThey asked me to sit outside property for four hours told be there between one and five not good if you use them beware
5/5
TrustpilotRenting our property through Burchell…great service
Renting our property through Burchell Edwards excellent professional service Emily was great thanks
5/5
TrustpilotI had an amazing experience with Emily
I had an amazing experience with Emily when I found a rented property that I really wanted. She went out of her way to help when ever she could even out of work hrs. Thank you so much. So nice to met you. Wish you all the luck
1/5
Trustpilotwe was dealing with estelle and she was…
we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!
5/5
TrustpilotI had a very good experience with and…
I had a very good experience with and they made all the paperwork’s quick and easy So happy to get a house quick and near to my work place
1/5
TrustpilotRefusal to remove me off tenancy with…
Refusal to remove me off tenancy with numerous emails sent and speaking over the telephone recently and the manager saying I wouldn't be charged to remove me off the tenacy. They want £240 to remove me off the tenancy now after so many calls and emails. This is a joke. I have it all copied in writing!!
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
1/5
TrustpilotVile company and totally…
Vile company and totally unprofessional. As previous reviewer mention about pushiness onto using a broker of their choice, so much so they cancelled a viewing because I already a broker sorted. This company should be audited thoroughly by the ombudsman.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Birmingham office has 245 reviews across 1 platform: 245 on Trustpilot (across the whole business).
Burchell Edwards Birmingham is rated 2.8 out of 5 across all 245 reviews.
Burchell Edwards Birmingham, Unit 3 Queens Court, Gravelly Hill North, Stockland Green, Birmingham, B23 6BJ.
