1/5
TrustpilotAbsolute useless company
Absolute useless company. Complete waste of time, and they just genuinely don`t know what there doing, use at your own peril.
Trusted Agent profile · Birmingham
Burchell Edwards Birmingham reviews
★★★★★
245 reviews across 1 platform
Unit 3 Queens Court, Gravelly Hill North, Stockland Green, Birmingham, B23 6BJ
Burchell Edwards's office in Birmingham, at Unit 3 Queens Court, is rated 2.8 out of 5 across 245 reviews on 1 platform.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotMelissa Knight
I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home.
1/5
TrustpilotI would have put zero stars if I could
I would have put zero stars if I could, if you want sell your property, please go elsewhere as they lowered the price of my property without consulting me and very very very poor photography does not show the potential of the house avoid at all cost.
1/5
TrustpilotIf I could leave no stars I would,
1/5
TrustpilotI bought a property a week ago and…
I bought a property a week ago and there is too many things missing the contract which connels group lawyers gave me the was tottely deffrent and the property was tottely deffrent when i went to view and when i bought now i am just waiting for them replies and cant do anything just waste of money hundered and sixty thousand pound please be aware dont waste your money like me i am stuck now cant do anything just waiting and i know snd of the day nothing because i paid and the property is mine now so please just becare full and dnt trust them specially there contract paperes.
5/5
TrustpilotEmily Burchell Edwards Castle Bromwich
Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant letThanks Emily🤩🤩
5/5
TrustpilotSuperstar Ladies
Fantastic work from Emily and Eliza at the Castle Brom office, who made a stressful experience of finding a home very easy through lots of communication. Thanks Ladies keep up the good work and all the best for future.
1/5
TrustpilotRude & unprofessional
Had my property for sale with another agent. Burchell Edwards got in touch with me as they must have seen my house up for sale. They were very pushy, & made me feel very uncomfortable. One of the instances I was called by an overexcitable young sales person. I told him that the nonsense they were talking and the way in which they “sales pitched at me” had put me off the company as a whole. I asked him then and there to not contact me again. They continued over the last few weeks to try to contact me. 3 different phone numbers contacting me at different times, way too frequently for my liking. Very intrusive and annoying. I was ignoring their calls and answerphone messages, they just wouldn’t take the hint. Just ended up ringing back to tell them to stop calling. & ended up having a row with a guy who was extremely rude and very unprofessional. Needless to say, moving forward, I’ll never go anywhere near this company.
1/5
TrustpilotAppalling service and that's a…
Appalling service and that's a compliment. They never answer the phone or return calls. Gave them my house to sell but they failed on everything. Took weeks to arrange photographs then lost them for weeks. Waited weeks for a sale board to be told we had refused it (never did). Told me the property was live on the net, had to go to the shop to find they had forgotten to upload it. Missed loads of detail about the property which I had to point out. NEVER ANSWER THE PHONE. Guys if you don't answer when I call, you're not answering potential buyers either. Decided to cancel the contract as it wasn't fit for purpose. Except, they have messed around and dragged it out. They (Carl especially) us a total waste of time Avoid this company if you want to sell your house
1/5
TrustpilotSelling your home? Go elsewhere!
Selling your home? Go elsewhere!!!
5/5
TrustpilotFirst time renting
Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!! Thank you Bryani
1/5
TrustpilotABsolute shambles from start to finish…
ABsolute shambles from start to finish as a potential buyer. Went to view a property they were selling in Chelmsley (an area I know well and that has a number of roads that are non-standard construction). I arrive at the viewing to be `welcomed` by the least enthusiastic sales person I have ever met. Grunted a greeting at me and barely opened the door for me to view. 'Is the property standard construction?' I ask. 'Yes, it is', says grunty. I like the property and make an offer to be told the next day that, actually, now he has double checked the property is non-standard construction and unmortgagable! That's OK, I say, I've got £100k lying around doing nothing so why don't we use that. NOT! Must be licence to print money at the moment being an estate agent if this is anything to go by. When I asked why they don't tell potential buyers the status of the property from the outset he then blamed it on the poor little old guy who is selling the property saying that he didn't want to put people off! Disgraceful service from start to finish.
5/5
TrustpilotBurchell Edwards Castle Bromwich
Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.The follow-up service from Tamworth was very professional.
1/5
TrustpilotExtremely poor service
Extremely poor service, misleading communication and rent chasing after termination.
1/5
TrustpilotAbsolutely Shocking company who done…
Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
5/5
TrustpilotHannah was amazing at letting our property
We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard.
1/5
TrustpilotIf I could give zero I would have
If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.
5/5
TrustpilotEmily Castle Bromwich
Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀
1/5
TrustpilotAVOID!
Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!
1/5
TrustpilotNightmare landlord
If you ever deal with a landlord called Sharon featherstone and her house to rent is on whitebeam road kingshurt Birmingham DO NOT RENT FROM HER! she is a nightmare.does not fix anything that needs repairing she plays victim that she is a single person and can’t afford to do repairs she then kicks you out when ever she sees fit and tries to extort money out of you.she has done this twice that we know off but she just switches estate agents.Solihul housing officers are aware of her.spread the word so she doesn’t make any other innocent families homeless
1/5
TrustpilotAvoid this scam agent..
Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!
5/5
TrustpilotWe are happy from Hannah
We are happy from Hannah, thank you so much
1/5
TrustpilotCharging for service not provided and lying
I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money
5/5
TrustpilotThank you to Emily for your expertise…
Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Burchell Edwards Birmingham
How many reviews does Burchell Edwards Birmingham have?
Burchell Edwards's Birmingham office has 245 reviews across 1 platform: 245 on Trustpilot (across the whole business).
What is Burchell Edwards Birmingham's rating?
Burchell Edwards Birmingham is rated 2.8 out of 5 across all 245 reviews.
Where is Burchell Edwards's Birmingham office?
Burchell Edwards Birmingham, Unit 3 Queens Court, Gravelly Hill North, Stockland Green, Birmingham, B23 6BJ.
