1/5
TrustpilotIn 3 months I did not have one…
In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them
Trusted Agent profile · Birmingham
Burchell Edwards Sheldon reviews in Birmingham
★★★★★
591 reviews across 2 platforms
2208 Coventry Road, Sheldon, Birmingham, B26 3JH, B26 3JH
Burchell Edwards's office in Birmingham, at 2208 Coventry Road, is rated 3.1 out of 5 across 591 reviews on two platforms, including 320 Google reviews rated 4.1.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible communication!
Terrible agency in Leeds!! Terrible communication!!!Been booked for viewing, saying tenant not free and postpone to next day. And then next day no show again, when I call they said tenant not free again and need to postpone to the next day again.. on the 3rd day once again they cancelled my viewing saying the property was taken.. without telling.I do understand flat/house goes fast, the problem is they are time wasters and never notice u when situation changed! All three days i have to find out myself the viewing booking was cancelled..... I do not live in city center and need to spend time and money to travel to viewing.. and the staff who pick up the phone is really rude and unprofessional! They have so many excuses.Luckily we didn't work with them i guess. If we did rent from them, can't imagine how disaster it will be. Be ware of!!!
1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
5/5
TrustpilotI have just finalised my offer to rent…
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
1/5
TrustpilotAvoid.
Avoid.Politely & calmly registered a complaint within the Penketh/Westbrook Warrington branch after our doorbell camera recorded a Bridgefords employee needlessly verbally insulting us whilst at the front of our property. All members of staff informed have been dismissive & even whilst we have the evidence no formal apology has been given by the member of staff involved. I find the lack of accountability on a basic decent human behaviour level to be rude, unprofessional & has made our experience with Bridgefords unpleasant.
5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
5/5
GoogleThe letting process was really seamless and the staff were highly professional in their dealings. I dealt with Shahzad personally and he was really hospitable and quite passionate about his job and clients.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
5/5
GoogleI enquired through Roberta at Burchell Edwards, I found her so helpful & knowledgable, she really made the process seem a lot easier and was always on hand to answer any questions. I would highly recommend Roberta if you are looking for a mortgage advisor
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
1/5
GoogleBought a house through here after being exploited as first time buyers. We viewed multiple houses and offers constantly rejected. We were forced to join their in house services which was the only way to be considered as a serious buyer. The survey report stated the house was over valued by 50k. Stephen refused to allow us to negotiate and put the pressure on about the uncertainty around mortgages therefore we should proceed. We felt incredibly uncomfortable and coerced by this branch because as first time buyers we know no better. I dont think I’ll ever use them again and strongly advise first time buyers against it too.
1/5
Googlethese people take advantage of first time buyers - supported by other reviews on here. They are experts at exploiting people like us. We were forced to use their in house services otherwise we would not get viewings - this cost us a lot of money. The 3rd party surveyor valued our house 50k less than what we offered, Stephen apparently is not only an estate agent but also a qualified surveyor (?) as he felt the need to challenge a RICs certified survey and refused to negotiate with us. They are very sneaky and refuse to reply to emails with queries, instead they ask for calls and only do things verbally. First time buyers AVOID.
5/5
GoogleHello Everyone! I am the Branch Manager of Burchell Edwards Sheldon, I’d like to thank so many for their good reviews as we take so much pride over what we do, we are only human and from time to time make mistakes but always try to follow the guidelines and do our best by both vendor and Purchaser. I invite any customer that is not satisfied to contact me, I’ve not heard from most of the negative comments and you have to remember that we are people too and just a go between. Ultimately the vendor makes the decision not us. If a surveyor down values a property by £50,000 then the vendor has the right to refuse, that’s not my decision. We do our best to check buyers finances as per the ombudsman guidelines and take necessary steps to ensure all finance is in place before a sale is agreed as we don’t want sales falling through. I understand that not every sale is straight forward and there are lots of elements that go in to selling a property that we cannot control. When things don’t go to plan it’s easy to blame us. But again i would love for clients to contact me if they have issues rather than posting a review we have no idea of or chance to rectify. Thanks again for taking the time to read this and I really do care about our customers!
1/5
TrustpilotAvoid Like The Plague!
If you are looking for a professional, hassle and stress free service from your estate agent then steer well clear of Bridgefords (Culcheth Warrington).
5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
5/5
TrustpilotJust over a year dealing with house…
Just over a year dealing with house sale, took 4 buyers to achieve each pulling out for various reasons. Very patient and communicative throughout whole process. Staff always very professional and helpful. Would recommend Cheadle Hulme branch.
5/5
GoogleI’ll recommend Burchell edwards agency one billion times, good customer relation and satisfactory service, my experience with their agent Thomas Hale is incomparable. Thank you for giving me a befitting home.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
5/5
GoogleGreat service from Becky!! Firstly anwered with a friendly voice and then gave me some much needed advice. Then she went on to solve my problem in 5 mins. I would definitely recommend
Agent replied · 26 October 2024
Many thanks for your fantastic 5* review and recommendation Luke. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
1/5
TrustpilotVery disappointing experience with Bridgeford (Cheadle Hulme)
We had a very disappointing experience with Bridgeford while trying to rent a property in Cheadle Hulme.
1/5
Googlevery careful using these agency. They try to bully you into getting a mortgage through them otherwise you won’t get a viewing or call back.please avoid this agency Specially Mortgage advisor Name Of Gary Cockerhill He just talk a lots Rubbish.NegativeQuality
Agent replied · 26 October 2024
Thank you for your feedback Harry, we offer mortgage services and advice but there is no obligation to use our services. If you would like to contact the Branch Manager Stephen he would really love to discuss this with you as we could not find you on our system. He will be happy to book any viewings you require. Some of our vendors do prefer finance to be checked prior to viewings to ensure that the viewer can afford their property but this is by no way a requirement of Burchell Edwards, Stephen looks forward to your contact, kind regards.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
