Trusted Agent profile · Birmingham
★★★★★
591 reviews across 2 platforms
2208 Coventry Road, Sheldon, Birmingham, B26 3JH, B26 3JH
Burchell Edwards's office in Birmingham, at 2208 Coventry Road, is rated 3.1 out of 5 across 591 reviews on two platforms, including 320 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Burchell Edwards. Thomas Hale was the agent that made our house hunting process a less stressful one. He was really helpful as well as other staff of the agency in regards to calling back and emailing back on time.
1/5
GoogleBeen phoning them for 4-5 days regarding a property. Have left messages and failed to respond . A very unprofessional organisation whose local staff are clearly not serious about their profession and the management is non existent. Also it’s very obvious from the reviews that it’s Asian people who have given the poor reviews speaks volumes about the individuals working for this company . Whoever owns the company wake up to the type of staff you have and the service they are providing.NegativeResponsiveness, Quality, Professionalism
Hello Zaighum, I'm afraid the reason you've been unable to reach a member of our team is due to the branch being closed in relation to COVID-19. We would be more than happy to assist via email though, if you would like to contact us at socialmedia@burchelledwards.co.uk then we will be able to help you as soon as possible.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
5/5
GoogleExcellent Mortgage Advice & 5 Star Service I can't praise Lucy Crofts enough for her professionalism from start to finish. Lucy is so helpful and explains all of your options so clearly so you can easily make the right choice. We have received excellent support and communication throughout the process. Thank you very much for your time & efforts :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
GoogleVery good service carry pernal is very good she help a lot
Thank you for the kind words! We are so happy to hear that you had a great experience with our team, specifically Pernal. We strive to provide excellent service and we are glad she was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe just came to the office today to receive the key to our newly rented apartment. Thank you to Shahzadj and his manager Tom for making the process easy . Thank you for the gift package as well… I recommend their services
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
GoogleWas a buyer. Put in an offer and had to deal with Stephen Strong (branch manager). Aggressive over the phone, lied about passing on the offer to the seller unless I used their in-house services. Refused to tell me the seller's response in any comms, constantly repeating that I "must" use their own services. Non-stop lies and deceit. Completely dishonest from the get-go and treat you like you're stupid. Ended up going straight to the seller in order for any real communication to happen. Useless estate agents, did nothing to facilitate any business.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards.
5/5
GoogleI had a great experience with Burchell Edwards. Shennay assisted me throughout the whole process of renting my property out. Gave me all of the information I needed and was extremely professional. Would definitely recommend to any landlord wanting to rent their property out quickly!
Thank you for taking the time to leave us your amazing 5* review and recommendation Trinity Thornhill and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst company I have ever dealt with in…
Worst company I have ever dealt with in my life!!We moved in roughly 5 years ago to a house that was in need of a lot of tlc. The first year was fine and we renewed for another 12 months. Then came the problem with our bathroom floor. It had rotted and crumbled away leaving a huge hole in the floor. Numerous reports were made and it took almost 3 years for them to send out someone to do a quote. Again, we heard nothing after this. After more pushing we got another quote and then once again, nothing. In 2022 we got an email with “end of tenancy checkout” which we had no idea about. I rang them to ask what was going on and they said “oh yeah the landlord wants his house back you’ll get a section 21 in the post”. Nothing came and I said what is going on and they replied saying “sorry it was sent in error you can stay”. What the ****” Fast forward another year and we get a section 21. It comes to us needing to leave and a potential landlady asks for a reference and she says sorry I can’t do it they’ve given a poor reference. Obviously I asked them what they had said and they accused us of not paying rent!!! We have always paid and had agreements in writing. They said our rent comes through in two separate transactions on their system even though it’s sent in full on payment and I have sent them bank statements to show this, they won’t budge. So now they are refusing to give us a reference and we are becoming homeless in 9 days time as no landlords will accept us due to their false information!I am absolutely disgusted with how they have treated us. We have children and they’re happy for us to be without a home due to lies! They are rude and do not communicate. This is the York branch. Vicki especially is the worst of the lot!AVOID LIKE THE PLAGUE
5/5
GoogleMassive thank you to Stephen Strong (Branch Partner) who helped me out over the phone today with a short notice request. Outstanding customer service skills and I would have no hesitation I using this branch again. Thanks again
5/5
GoogleThe whole experience with this branch from start to finish has been amazing. Louise and Courtney were brilliant in helping us make sure our offer was accepted and then went over and above to help us get the legal bits across the line when the solicitors went bad. I couldn't recommend this branch enough, they are brilliant.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
5/5
GoogleGreat customer service, really helped me as id been let down a lot in the past, by other Estate agents which sold me false dreams. I explained this to Andy when I first viewed the property. So he went above and beyond to help me. Kept me updated and made me feel very comfortable using there company. Any questions I have big or small. Always there to help. Really glad I used burchell Edwards Coventry road. And I will certainly be recommending them and using the same agents again in the future. They all seem very lovely and helpful there but Andy really was great. :)
Hello Paige, Thank you so much for leaving a review with our Burchell Edwards Sheldon branch. We're always thrilled to hear of the great service provided by our team and we're so happy that Andy and the team could help with any queries you had and make the overall process as easy as possible!
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
5/5
GoogleHighly recommend this branch, dealt with Louise, nothing was to much trouble for her! Very knowledgeable and friendly - overall it was a fantastic service and couldn't be more grateful for Louise's assistance and communication throughout! Thank you to Louise and the team at Burchell Edwards Sheldon :)
5/5
GoogleI would definitely recommend Stephen Strong as he has helped me sort out property that required a lot of work and successfully helped me through the sale process. Reliable, approachable and helpful I would work with him again for future sales also. Thanks for all your help Stephen!
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
1/5
GoogleThey woudnt even get one review. So far I’ve been in contact with them for over a year yet they never respond to emails. Seems like they don’t wish to get any potential buyers. I’d rather not be dealing with agents who have no communication skills etc. watch out for them
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleBeth(Sheldon branch), we appreciate your kindness and professionalism in helping us rent a nice home within a very reasonable time frame. Personally, I sincerely thank you and I will definitely recommend others to you. Hope to do more business with you and your team. Thank you Burchell Edwards.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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