Burchell Edwards Sheldon reviews in Birmingham

★★★★★ 1/5

Google

If it could be 0 it would, terrible customer service at the Branch and in person. Go somewhere else pay a little more more for a better service. Will be sharing reviews all over social media pages, staff do not have time of day for you. One of them companies who get you in then soon pull away and give you the bare minimum with the maximum attitude. AVOID AVOID AVOID

Matthew · 29 May 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 1/5

Google

First time buyer so we were very naive.. they practically blackmailed us into using their financial advisors as they said we weren’t able to view their properties unless we used them. They then tried to convince our sellers to pull out of the sale (after nearly 10 months!) as they would get more money if it went back on the market. They also made us use their solicitors who are the worst people I’ve ever had to deal with. If that’s not bad enough they also LIED on the property listing even though the sellers told them not to! (They tried to quickly change the listing on right move when I rang up to complain but luckily I’d already taken screenshots of the original) Never ever again!!

Megan · 27 October 2023

★★★★★ 5/5

Google

Steven has been very insightful and helpful when he came to value my home would not hesitate to recommend him and his team at burchell Edwards

Ashford · 29 February 2024

★★★★★ 5/5

Google

Great experience working with this burchell Edwards They helped me find the perfect property and made the whole moving process smooth and stress-free. Highly recommend

Honeymarriet · 11 December 2025

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Google

So far, Burchell Edwards have been excellent. I was really impressed with how prepared and thorough Stephen was when carrying out a property valuation.

Jess · 30 March 2024

★★★★★ 1/5

Google

Never answer the phone during work hours, have to ring a few times for them to pick up. Let me down for a valuation after a confirmed booking. Did not call to cancel or rearrange. Lied on the phone claiming they called twice to rearrange on the day. Cowboy operation... This office is a joke! Stay away from them.

H · 27 October 2024

★★★★★ 5/5

Google

They came to provide a free valuation. I had made it clear that I wasn’t planning to move yet but finding out where I stood for when I do want to move, I was expecting there to be a catch but there wasn’t. Bethany came to do the valuation, she was very friendly and approachable. I brought my house through them 9 years ago and they were really helpful then too.

Michelle · 30 March 2024

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 5/5

Google

Very Helpful at Burchell Edwards Sheldon. Great service, took some of the stress away from house hunting and sorting out finances. As soon as you and Louise B know what you are looking for. Louise B will start the search and find a property for you. Gary C helps you understand what is affordable and then provides mortgage advice and discusses more with you. From insurances to wills. Thank you all at Burchell Edwards Sheldon.

GA · 1 December 2023

★★★★★ 5/5

Google

Just wanted to say a huge THANK YOU to Stephen and Dougie at Burchell Edwards, Sheldon. We've just bought a house with them and as first time buyers during the pandemic it was tricky for us, but we really felt looked after with the team. Stephen was a huge support and answered all of our (many) questions and gave us updates as and when there were any. We felt in safe hands and would gladly recommend them! Cheers guys :)

Jade · 27 October 2021

★★★★★ 5/5

Google

Great dealing with Stephen and the team, made us very happy home buyers. Everything was smooth and had full support from start to finish. Highly recommend 👍🏽 …

Luke · 27 October 2023

★★★★★ 5/5

Google

I would just like to say a very big thank you to Dougie for his outstanding service; who has taken care of me and my husband and helped us find a property meeting our needs. Very proffessional and can be easily approached and spoken to which was amazing. The service recieved was just as excellent as his pervious clients that I am aware of. So thank you very much and all the best in continuing your 5 star service.

Zah3da.x · 27 October 2021

★★★★★ 5/5

Google

Tom was very helpful in helping us find a 3 bedroom house when many estate agents just said no because it was 3 of us, made the process very simple and would go back to him in the future for finding a house again, he was also very quick in responding to any questions we had.

Ben · 11 January 2024

★★★★★ 5/5

Google

Me and my boyfriend came to visit Cary’s for our first mortgage! Everything from start to finish went so smoothly and Cary’s answered every single question we had! Cary’s is very educated within her job and was able to advise and explain everything to us so well. We couldn’t have done it without her!

Libby · 25 November 2024

★★★★★ 5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth · 13 May 2026

★★★★★ 5/5

Google

I met with Carys Parnell and she was extremely helpful and gave me lots of great advice. Highly recommend

Wendy · 11 December 2025

★★★★★ 5/5

Google

I was so happy with my mortgage broker Carys Parnell she is wonderful broker, I’m so happy I meet Carys and she handled my case thanks

Aso · 22 September 2025

★★★★★ 5/5

Google

Was delighted with the service provided by Burchell Edwards. A very special mention to Dougie who went above and beyond, nothing was too much trouble for him he made our move a lot less stressful than it could have been. Would happily rec ommend Dougie and Burchell Edwards for your house move ... The Brogans

Zena · 27 October 2023

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed. Cancel 3 appointment just 5 minutes before

Robel · 2 October 2026

★★★★★ 1/5

Trustpilot

If only there was 0 rating I could give

If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!

Sylvie · 11 December 2024

★★★★★ 5/5

Trustpilot

Very professional experience and a friendly team!

Amazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.

Rhiannon · 16 July 2023

★★★★★ 5/5

Google

Great service, Gracie was very helpful and informative. Thank you.

One · 28 June 2024