Burchell Edwards Sheldon reviews in Birmingham

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023

★★★★★ 1/5

Trustpilot

Leeds branch

Leeds branch, absolutely awful, unprofessional, unethical. I could go on. They should be ashamed of the callous way they treated my daughter and her partner. Credit check complete, told they could move in today. They hired a van and packed all belongings including furniture and pets. On the way up the motorway they were told there might be a problem. Things unfolded, numerous phone calls and eventually they were told the landlord wasn't happy to rent to them any more. They were left with a rental van which had to go back to London, a mountain of belongs and pets, but nowhere to put it all, I can't concieve of treating a fellow human being in this way. Don't use this agent

Moira · 18 July 2023

★★★★★ 1/5

Trustpilot

Happy to waste your time

Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.

Ellen · 6 July 2023

★★★★★ 5/5

Google

Dominic and Ciara were excellent - couldn't recommend them enough. Thank you both so much!

Jordan · 27 October 2021

★★★★★ 5/5

Google

Had a great experience with Burchell Edwards, Louise was amazing and couldn't have been more helpful. We had issues with our solicitors and Louise did everything she could to get the sale through. Can't recommend enough!

Vicky · 11 January 2023

★★★★★ 5/5

Google

We had a viewing with Burchell Edward’s and we had Shaun show us around. He was very knowledgeable on the house and showed great professionalism and respect. Keep up the great work Shaun. Karen and Sandy

Karen · 29 February 2024

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023

★★★★★ 1/5

Trustpilot

Neglecting tenants, unprofessional with AWFUL communication

AVOID AVOID AVOID1 star because it's not possible to give 0. I have never experienced such unprofessionalism in my life. *edit 2 years later in 2023 - still dealing with this issue.*- We were given an uninhabitable property to live in. (An emergency issue took over 30 days to be fixed causing a hazard to health and the property)- Out of around 8 issues logged on the portal, only 2 were fixed... one of them taking over a month.- Countless emails sent, to which we waited days and sometimes up to 2 weeks for a useless response, passed around from person to person, no one had any idea what they were doing.- We resulted in ending the tenancy early due to a breach of contract from the estate agents/landlord side.- We moved out of the property over a month ago and we have had no contact since. We are unable to get in touch with them.- We have not heard anything about our deposit being returned.I could honestly go on for a short book's length, but it gets too in-depth for a review platform. My simple advice is to save yourself the hassle.*This is my personal experience with the Middlesbrough Branch*

Bethany · 20 April 2023

★★★★★ 1/5

Trustpilot

The worst experience I have ever had…

The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.

Simona · 4 March 2024

★★★★★ 1/5

Trustpilot

Avoid this agency by all means

Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.

Collins · 5 April 2023

★★★★★ 5/5

Google

Great experience so far. Beth has been brilliant in providing advice and support, very personable and friendly and is a credit to Burchell Edwards.

Imran · 27 October 2023

★★★★★ 5/5

Google

We recently purchased a but to let property through Burchell Edwards, and were so impressed with their service that we immediately decided to use their lettings department too. Thomas Hale (lettings manager) provided an excellent service throughout, he was very professional and communicated with us regularly. He also managed to secure tenants for us within a week and made the whole experience stress free. Would highly recommend! Thanks. Mr & Mrs Mann.

Samurai · 27 October 2023

★★★★★ 1/5

Google

Trying to find a house first time buyer but every house they’re advertising is sold why don’t they make that clear on the websites before people call up it’s a joke.. I called up for at least 4/5 houses all according to them being sold please make it clear on your websitesNegativeResponsiveness

Ibraar · 27 October 2022

★★★★★ 5/5

Google

Excellent experience start to finish, from the day I viewed the house Louise and Gary got the ball rolling. 100% recommend Burchell Edwards. Big shout out to Gary and Louise for being welcoming, professional and kind.

IMZ · 27 October 2022

★★★★★ 5/5

Google

Great experience from start to finish, Stephen was great, seemed like he always had us in mind when new property's came available. They helped secure great deals on both our sale and purchase, would definitely recommend

Paul · 27 October 2022

★★★★★ 5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend

Lauren · 5 June 2023

★★★★★ 5/5

Google

I am more than happy with the service from Stephen Strong and his team at Burchell Edward's Sheldon. They have very recently sold my late uncles house and achieved a much better price than we could hope for. Will certainly recommend the team. Many thanksPositiveResponsiveness, Quality, Professionalism, Value

Joyce · 27 October 2020

★★★★★ 5/5

Google

I would have no hesitation in recommending this estate agency! A big thank you to Jack who was very helpful and personable throughout.

Sam · 27 October 2023

★★★★★ 1/5

Google

Can't even get a phone call returned , despite constant reassurance was interesting in renting a house I'll look elsewhere now

Moey · 26 September 2024

★★★★★ 1/5

Trustpilot

Seems this company has teamed up with…

Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.

Florence · 1 September 2025

★★★★★ 1/5

Google

This company is absolutely shocking rang last week to get viewing on property was told by Mark (who they have never heard of but seemed to know everything about us as we were registered there)!! STRANGE And that we would get a call back as they had quite a few bookings... never heard from them only to ring this morning to be told there's no Mark there and the property has been sold!!! Wouldn't recommend this company at all And customer service is absolutely awful

Amynsteves · 11 January 2023

★★★★★ 1/5

Google

Spoke to a chap named Steven, was not keen on us viewing the property as he mentioned that if we’re not using their in-house mortgage advisor, there’d be a waiting list for us to “Book an appointment to visit then, after that we can only view the property” although prior the call mentioned that we’ve already have a family friend that’s an advisor and he shall be doing all the paperwork alongside dealing with banks sort of speak. Personally speaking I was a bit disappointed, however hopefully someone else shall have a better experience. I’ve just added proof that it was them I spoke to.

Abbas · 11 January 2023

★★★★★ 5/5

Google

I met Thomas for the first time today while looking for a place to print my cv as a job applicant and I walked in to ask if he could help me with it, he was very nice and printed it for me. I really couldn't believe it given the fact that I hadn't met him before. He was really nice and friendly, I pray he finds wherever he goes.

Mohammed · 27 October 2023

★★★★★ 1/5

Google

Said we had the house so we paid a holding depsoist only for them to say after we paid we haven't got the house we asked for out depsoist back and they said no WASTERS don't bother full of lies all the time they just want your money we're still trying to get our money backNegativeProfessionalism

Daniel · 11 January 2022