Burchell Edwards Sheldon reviews in Birmingham

★★★★★ 5/5

Google

Can’t thank you enough for selling my flat and helping me upsize. After two failed sales with a different estate agent. Beth was super professional and helped me with marketing. Douglas- helped me to secure my onward purchase. Steven- negotiated a great deal above asking price on my flat. The mortgage advisor Gary, secured my rate and helped with solicitors. I really feel the whole team went above and beyond!

Louise · 30 January 2024

★★★★★ 5/5

Google

Saqib and Oliver were both professional Very helpful and came back to me to respond to messages. Thank you

Vijay · 3 November 2025

★★★★★ 5/5

Google

Used Carys at Burchell Edwards for moving house and sorting out mortgage (repayment, new mortgage, budgeting etc etc). She was truly truly excellent as a mortgage broker and went above and beyond, checking in, finding best deal, sorting out intricacies of how to reduce cost by paying down mortgage before paying off in full. Cannot recommend her highly enough and was the one non-stressful part of an otherwise extremely stressful process!

Steve · 22 September 2025

★★★★★ 5/5

Google

I'm so glad with them from 1st day to last one she helps me for everything when ever I msg her she replied straight away, I'll say a big thanks to Carys

Assma · 16 May 2025

★★★★★ 5/5

Google

Would highly recommend Carys! Efficient and friendly. She made the whole process much easier!

Joanne · 6 November 2025

★★★★★ 5/5

Google

Communication as a buyer looking for a property has been fantastic. The only estate agents who have been enthusiastic (or even bothered) about sending new property details to take the stress out of the relentless searching. Sean has been particularly good when showing us around potential properties. Thank you.

Jayne · 27 August 2024

★★★★★ 5/5

Google

Excellent service , taking best care of me , providing all answers to any questions or queries that I had throughout the process even after moving in they keep me updated and shows their available to help anytime with anything and everything. I am very happy and satisfied with their service. definitely deserves 5 start .

Ahmad · 11 December 2025

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 5/5

Google

Such a great team at the sheldon branch. A special mention to Mitchell and Kamilla for your help in finding sooo many viewings in a week was amazing. And we also sold so quickly, you deserve a raise. Also can I thank Jake too he was very helpful in dealing with my queries in the first stages. I can’t thank you all enough for your out of hours messages and reassurance on such a complicated situation we were in and you pulled it off. Excellent servicePositiveProfessionalism

Clareroe1976 · 27 October 2021

★★★★★ 5/5

Google

I recently bought my first home through Burchell Edwards and Carys was my broker. I cannot recommend her enough. She’s hugely knowledgeable, and has been so patient and understanding with me as a first time buyer. I also appreciated how quickly she’d respond to my (many!) queries. Thank you Carys - I wouldn’t have been able to do it without you.

Safrina · 2 April 2025

★★★★★ 1/5

Trustpilot

Negative experience unfortunately.

Negative experience unfortunately.While they sold my house and met their contractual obligations, the communication and service from Pauline was poor.Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman.The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”.Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter.Based on other Macclesfield position reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then.One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process.

QM58Q73XUMH87jbokt · 12 June 2024

★★★★★ 5/5

Google

Louise was an absolute treat right from the moment I walked in. I have been buying and selling houses since 2007 and can tell you with confidence that Louise will go above and beyond for her clients. Great service, kept me in the loop throughout and was a pleasure to deal with. Thank you Louise.

Umar · 31 December 2023

★★★★★ 5/5

Google

Shennay was great at putting my property on the market for me. As a first time landlord I was very sceptical however she has made the process extremely easy, and has got my property rented within a week. Well done Shennay and the team in Sheldon.

Jervay · 29 May 2024

★★★★★ 5/5

Google

Met with Carys Parnell regarding a new mortgage, she was fantastic from start to finish, followed up after the meeting with all points discussed. Helped me with a mortgage in principle, I would highly recommend Carys to everyone for mortgage needs! Thank you Carys

Beth · 28 June 2024

★★★★★ 1/5

Google

Put an offer in to buy a property Doug was absolutely great and Jack the mortgage guy was very professional. The manager of the branch needs to reflect on the way he talks to buyers. He spoke to me as if I was a told of child and very pushy not considering that I have exams to sit. I told him I wanted a second viewing and was questioned why and what for. Absolutely rude and ruining the organisations reputation. Doug accommodated my request. I decided not to go ahead with buying property due to the way I was made to feel.

Simi · 27 October 2020

★★★★★ 1/5

Trustpilot

Stalybridge branch over promised under achieved

Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.

Michael · 9 March 2026

★★★★★ 5/5

Trustpilot

Nikki Curry is best state agent in…

Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services

Mughees · 27 December 2025

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 2/5

Google

2 stars, not necessarily for the service, as that was all straightforward and actually alright. However, they need to be careful about which landlords they associate with, as bad landlords will bring the estate agent's reputation down. I'm currently in dispute with my former landlord over my deposit. The landlord didn't do his due diligence and failed to do a check-in and check-out inventory, and is now making fraudulent claims against me and wants to retain my deposit, even though I've returned the property in a better and cleaner state than how it was at the start of my tenancy. The property was given to me in a filthy state of disrepair, despite the estate agent assuring me that it would be deep cleaned and repairs will be done before I move in. It didn't happen, I had to put the hard graft in to make it clean enough for my family and myself to live in. Kitchen cupboards were mouldy, unsanitary and falling apart, the garden and front drive were overgrown, broken windows, broken glass throughout the property, a hole in the living room ceiling, dodgy boiler, no lights in the bathroom, missing grouting and sealant around bath which resulted in leaks into the living room downstairs, and bedroom carpets filthy and full of soil and debris as if someone had been using the bedrooms for horticultural purposes. I was in a tight spot and didn't have much choice but to rent, so I had to take it, but I did hope the landlord would sort it out, but he didn't, and the estate agent didn't enforce the work to be done and didn't hold the landlord to account, thus enabling a rogue landlord. In hindsight, I would have requested that the repairs and work which needed to be done be written into the contract, as I have since learnt this can be done, so to anyone reading this, please insist on it before handing over your hard-earned money. Insist on check-in and check-out inventories, and in the absence of that, take photo and video evidence if you have a bad feeling about a prospective landlord. Good luck out there.

Selma · 26 September 2024

★★★★★ 5/5

Google

Fantastic experience with them. We've dealt with Sean and Carys and both have been amazing! Always friendly, always polite, quick to respond to any queries and overall they've made a daunting experience much easier to cope with.

Sonicchimp · 29 May 2024

★★★★★ 5/5

Google

I have had a lovely lady called Carys Parnell support me through my re-mortgage. I cannot praise this lady enough, as she was professional, efficient and worked hard to secure the best mortgage interest rate for me. I am truly grateful for all the support I received.

Amina · 8 October 2025

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Hello, Hope everyone is well at burchel edwards coventry road Birmingham. At the start of March 2024, i booked an appointment to discuss my mortgage application. Carys Parnell supported myself and my husband by going through the mortgage process. After that carys applied our mortgage , all the documents that was needed was ready by our side and mortgage got excepted with in weeks . Finally now our completion has done too. We got the keys aswell. I will highly recommend carys for mortgage advice etc. Kind regards Hira Ibrar

Hira · 28 July 2024

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers.

Andrew · 24 June 2026