Burchell Edwards Birmingham reviews

★★★★★ 5/5

Google

I have known the Burchell Edwards brand for many years using them on many occasions. The service, professionalism and market knowledge is exceptional. With so many online agents in the market you never really know what service you will get once you have paid your fee. I know Burchell's will get the the highest price for my property far outweighing the small saving I would make by using online sellers. Why take a chance on selling my largest asset? I would have no hesitation recommending Burchell Edwards.PositiveResponsiveness, Professionalism, Value

Robert · 25 August 2021

★★★★★ 1/5

Google

I called twice to view a property I was greatly interested in to be told there is ongoing legal issues and I will be first in line to view when this was resolved. I also followed this up with an email last week which was ignored, to then find out the property has been sold. As a first time buyer this completely puts me off ever wanting to deal with any branch of Burchell Edwards and this sort of behaviour creates speculation there's back-door selling going on at this branch. Complete liars working for this company and anyone considering selling their house through them needs to avoid doing so if you want a fair sale!NegativeQuality, Professionalism

Luke · 25 August 2021

★★★★★ 5/5

Google

Always a pleasure to deal with. I'm a full time property investor and quite often slowed down by the pace at which estate agents seem to work at these days, not the case here! The staff at this branch have always ensured that they are pushing sales/purchases through at every stage and their service is second to none. The knowledge of the local area is immense along side the professional approach and advice i have received. I look forward to dealing with you in the near future.PositiveResponsiveness, Professionalism

M · 25 August 2021

★★★★★ 5/5

Google

Brilliant service! Would use them again and again! A very quick process and the customer service was above and beyond! Steve is credit to the branch!

Charlotte · 25 August 2021

★★★★★ 5/5

Google

I have been letting my property through burchell edwards for the last few years. This year with new tenants coming in we were helped by agent Thomas Hale, he was always available to answer any questions and provided an amazing service which was efficient and professional. Really appreciated all the help we received with everything.

Zahra · 25 August 2023

★★★★★ 1/5

Google

Terrible letting agent nothing has changed since kenny bruce and his brother ran this bunch of unprofessional cowboys of Yardley! Was looking to rent from them a property i had seen on rightmoves, I called about fees, agent picked up the call stumbled through trying to explain why they charge £300 for a tenancy contract , total joke as made little sense and could not justify fees. *which in 2019 by law will be cancelled as they have been proven to be extortionate! Non the less we gave them benefit of the doubt and proceeded with the viewing, They only cancelled the viewing 1 minute before the viewing via text!! . We had our young baby with us. would never buy anything from them , nor rent and would actively discourage family and friends to do the same. ! 3 days later they put the property up again for rent with the price now reduced! Reading through these reviews, a common theme is Lies, Dishonest, Terrible communication!

T · 26 August 2019

★★★★★ 5/5

Google

Rang for some advice, very friendly and helpful staff.

Hannah · 26 May 2024

★★★★★ 1/5

Google

I won't recommend these guys I have paid deposit for house viewing they said is refundable and never refund the money next day after leaving review i received call from Tom asking to romeve the review on Google and I will get my money back but still nothing received I won't recommend them

Hamza · 25 August 2023

★★★★★ 1/5

Google

Really disappointed with the service B&E offers to potential buyers. Both me and my husband called them on two separate occasions to arrange house viewing only to be told that we have to come in to their office first to see if they can arrange a better mortgage deal for us. On both occasions we told them we already made our decision with which lender we wanted to go with. They took our details and said they will be in touch. We never heard back from them. Blatantly obvious all they care about is getting bigger commission for themselves for selling their own mortgage deals and won’t let you view unless you are prepared to go with it.

V · 26 August 2018

★★★★★ 5/5

Google

very helpful friendly and went out of the way to help, very happy with my service.

Sean · 29 October 2023

★★★★★ 5/5

Google

very good dealing by Oliver.

Nithin · 20 August 2025

★★★★★ 5/5

Google

I have used Gary and Louise twice now for purchasing. Couldn't recommend them enough.

Nelia · 28 November 2023

★★★★★ 5/5

Google

Id like to thank burchell edwards espesially thomas hale for helping me to rent a new flat amazing customer service he delt with every brickwall i hit proffesionlyput me at ease and took me all the way through a difficult jouney and now ive got a perfect home thankyou again i will allways put friends and family yourway thanks again

Adam · 25 August 2022

★★★★★ 5/5

Google

Had such great service from Stephen Strong. I would definitely recommend this agency.

Steffi · 29 September 2023

★★★★★ 5/5

Google

I must say from start to finish the burchell edwards team were fantastic. Not only did they value my house higher then the other agents they also achieved over that price. The viewings ran smoothly and their communication was brilliant throughout the process. Would highly recommend to anyone looking at selling their hiusePositiveQuality, Professionalism, Value

Mitchell · 25 October 2022

★★★★★ 1/5

Google

BEWARE!! They force you to use their in-house mortgage brokers. When presented a mortgage in principle the broker didn't accept that and asked me to get a decision and principle. They are totally incompetent. So walk away and don't waste time!!

Jak · 9 December 2023

★★★★★ 5/5

Google

Thomas and Olivia arranged a block booking as soon as the flat was ready to view and we had two offers immediately and found a tenant who was able to move in within 3 days. Very happy with how they handled the process so quickly.

Libby · 25 August 2023

★★★★★ 1/5

Google

They booked my appointment for viewing and I went there and no one turn up. No one was there in my allocated appointment time. Even, I tried to contact them by both phone calls and email but no one get back to me. This is so unprofessional. I'm really disappointed with their service 😞 …

Tafsir · 25 August 2022

★★★★★ 1/5

Google

BE CAREFUL of Burchell Edwards estate agents on Coventry Road. No professionalism reflected in their customer service. they just mislead buyers and once everything mortgage etc is in place they demand higher price then offer accepted in first place. they should be reported to trading standards for there wrong doings and misleading vendors and potential buyers. So be careful unless you have time band money to waste dealing with them.

Chaudhry · 26 August 2017

★★★★★ 1/5

Google

BEWARE!! They force you to use their in-house mortgage brokers. When presented a mortgage in principle the broker didn't accept that and asked me to get a decision and principle. They are totally incompetent. So walk away and don't waste time!!

Jakwan · 25 August 2023

★★★★★ 4/5

Google

We had to move in a very short time from London to Birmingham and had been delaing with Thomas Hale in lettings, from viewing to we actually moving in, his attitude was very positive and service was extremely professional, we never has any problems and now have moved in happily. Thanks

K · 25 August 2022

★★★★★ 1/5

Google

I’d be very careful using these guys. They try to bully you into getting a mortgage through them otherwise you won’t get a viewing or call back. (To name and shame it’s a guy called Stephan). The mortgage advisor (Graham) was sound and understanding. Don’t let these guys rip you off

Magdi · 25 August 2022

★★★★★ 5/5

Google

Thank you very much Dominic for your support and advice and I will recommend you to everyone. I'm very pleased with the service. Thank you again Dominic 👍👍👍 …

Aurel · 25 August 2020

★★★★★ 5/5

Google

Thankyou to all of the super friendly and helpful team. Assisted me with any queries I had and always got back to me quickly. You have been amazing. If I could give you more than 5stars I would.

Fay · 25 August 2023