Burchell Edwards Birmingham reviews

★★★★★ 5/5

Google

Me and my boyfriend are first time buyers and Carys was absolutely amazing. She helped us from the start and was very patient with all the questions we had! She has been that amazing that my in laws would like to use her when they remortgage. Honestly so happy to have booked a meeting with her because if I didn’t my life would be completely different. We have a new born on the way and she managed to help us get our keys before he was born. Forever grateful for her.

Zennub · 3 April 2026

★★★★★ 1/5

Google

Wallys ! With a capital W. Booked a viewing and they could not even be bothered letting me know vendor accepted an offer. They don't return calls or if they do they are late with it. Dealt with Ryan.

Thebrummieyorky · 17 March 2026

★★★★★ 5/5

Google

As a first time buyer I had no idea what to expect but Carys made the process so easy for me! She guided me every step of the way, answered all my questions and did all the hard work for me! Thank you for making the process a simple one and going the little extra mile!

Lucy · 17 September 2025

★★★★★ 5/5

Google

Myself and my husband wanted to purchase another property for investment and Carys was amazing! She was so understanding of the concept we had and arranged our mortgage very quickly and helped us to do everything all under one umbrella. The process so easy because she was so efficient and she knew exactly what was required. Her communication is outstanding, she always kept in touch even when the matters were out of her hand. She went above and beyond in chasing solicitors ensuring everything was in hand. I would highly recommend Cary’s, she is well informed in her role and genuinely just a nice person. Thank you Cary’s and all the team for delivering outstanding service :)

S · 1 December 2024

★★★★★ 5/5

Google

I have used burchell edwards for some time now but I would like to say a special thanks to Carys Parnell. She went above and beyond to get us the best mortgage and we are so pleased😊 Carys is very pleasant and professional and is willing to go the extra mile, answered all our queries promptly and offers the best mortgage advice, there is no one else I would go to now. Thankyou so much Carys for your services.🙂

Mariam · 13 December 2024

★★★★★ 5/5

Google

Ollie from burchell edwards sheldon is a very respectful and professional individual. Throughout the process he helped and managed it really well. Saqib was also very helpful, polite and knowledgeable. Both Have really helped me amd went the extra mile. Thank you!

Waqar · 17 December 2025

★★★★★ 5/5

Google

Carys is a absolute gem when it comes to mortgages the best in the game a real credit to burchell Edwards. The go to person for all your mortgage needs :)

Mujtaba · 17 March 2026

★★★★★ 5/5

Google

Highly recommend Burchel Edwards, they are very honest and very good at what they do. I brought my first house with them and have decided to get them to sell my present house. Beth came out and valued our house she was so friendly, honest, straight to the point and knows her job and did it right, not like other astate agents I have had out in the past. Beth put everything into perspective, thank you so much Beth

Nuzat · 10 August 2024

★★★★★ 5/5

Google

Just collected the keys to our first home would like to say a massive thank you to Carys Parnell not only did she help get us a mortgage and the best price she helped throughout the whole process answering stuff we did not under stand as first time buyers and answered everything we’d asked to do with what’s going on during the process Would highly recommend Burchell Edwards and definitely recommend Carys also

Tom · 17 October 2024

★★★★★ 5/5

Google

Samran was absolutely amazing . He was so kind and polite with amazing communication throughout. He was very helpful showing me around a property on meadow way today.

Sab · 17 February 2026

★★★★★ 5/5

Google

Oliver was so helpful in explaining everything before we moved into our new house. Overall we are satisfied with how the move went and how this company and Oliver made our life easier.

Hafsa · 17 November 2025

★★★★★ 5/5

Google

I have recently had the pleasure of finding a very efficient member of your staff named Ollie, he supported me through a very challenging and demanding letting, with a satisfactory completion. Thank You Ollie

John · 17 October 2025

★★★★★ 5/5

Google

Oliver has been incredibly helpful, and I would highly recommend working with him. He was consistently prompt in all communications and made both my partner and me feel truly valued throughout the entire process.

Antony · 17 October 2025

★★★★★ 1/5

Google

I have to echo other reviewer who feel like they were taken advantage of. The whole setup is a con with constant lies, dishonesty, misselling and misleading information. We felt compelled to use their in house services (conveyancing is then subcontracted out to another company but you are never made aware of this) as we were assured that this made things quicker and easier but this has not been the case. There is a huge fee to use their mortgage services and once they have this you are just a number with no attention to detail. Use a local conveyancer and mortgage broker who won't charge you exorbitant fees and will actually treat you as an individual and not a cash cow. A dozen emails have been ignored yet a query sent to the same email address about using them to sell a house was responded to same day. Clearly their priorities are just money money money with no thought to people after an offer is accepted. Our main issue is that they haven't even made sure that the property we have an offer accepted on is actually allowed to be sold. This has caused us to spend a large amount of money all due to their negligence. We have complained and the area partner Rob barely responded. He ignored me twice when I told him I was free for a call and his official response to our complaint ignored about 75% of what we raised. Some of his response was gaslighting and took no ownership of the issues at hand.

Kenny · 29 October 2023

★★★★★ 5/5

Google

Ollie was very helpful throughout the process of moving our new home, he was always reassuring and quick to help .The service was brilliant I would surely recommended

Otis · 17 November 2025

★★★★★ 5/5

Google

I had fantastic experience in property’s pursuit and mortgage. My focal person was Cary’s Parnell and she covered extra miles and made it simple For me. We had to change the house and then remortgage the 2nd one . She arranged me mortgage at a very competitive rate and in a few days time. The process was quick and transparent. I will strongly recommend them .

Shahid · 17 January 2026

★★★★★ 5/5

Google

Can’t thank you enough for selling my flat and helping me upsize. After two failed sales with a different estate agent. Beth was super professional and helped me with marketing. Douglas- helped me to secure my onward purchase. Steven- negotiated a great deal above asking price on my flat. The mortgage advisor Gary, secured my rate and helped with solicitors. I really feel the whole team went above and beyond!

Louise · 27 January 2024

★★★★★ 5/5

Google

Saqib and Oliver were both professional Very helpful and came back to me to respond to messages. Thank you

Vijay · 17 November 2025

★★★★★ 5/5

Google

Such a great team at the sheldon branch. A special mention to Mitchell and Kamilla for your help in finding sooo many viewings in a week was amazing. And we also sold so quickly, you deserve a raise. Also can I thank Jake too he was very helpful in dealing with my queries in the first stages. I can’t thank you all enough for your out of hours messages and reassurance on such a complicated situation we were in and you pulled it off. Excellent servicePositiveProfessionalism

Clareroe1976 · 25 August 2022

★★★★★ 5/5

Google

Would highly recommend Carys! Efficient and friendly. She made the whole process much easier!

Joanne · 17 November 2025

★★★★★ 5/5

Google

I'm so glad with them from 1st day to last one she helps me for everything when ever I msg her she replied straight away, I'll say a big thanks to Carys

Assma · 13 May 2025

★★★★★ 5/5

Google

Excellent service , taking best care of me , providing all answers to any questions or queries that I had throughout the process even after moving in they keep me updated and shows their available to help anytime with anything and everything. I am very happy and satisfied with their service. definitely deserves 5 start .

Ahmad · 17 December 2025

★★★★★ 5/5

Google

Communication as a buyer looking for a property has been fantastic. The only estate agents who have been enthusiastic (or even bothered) about sending new property details to take the stress out of the relentless searching. Sean has been particularly good when showing us around potential properties. Thank you.

Jayne · 3 August 2024

★★★★★ 5/5

Google

I recently bought my first home through Burchell Edwards and Carys was my broker. I cannot recommend her enough. She’s hugely knowledgeable, and has been so patient and understanding with me as a first time buyer. I also appreciated how quickly she’d respond to my (many!) queries. Thank you Carys - I wouldn’t have been able to do it without you.

Safrina · 29 March 2025