Burchell Edwards Birmingham reviews

★★★★★ 5/5

Google

As a first time buyer working with Carys the mortgage broker was a truly seamless experience. The expertise and dedication were evident throughout the entire process. Communication was always prompt and clear, making a complex process feel manageable. I felt supported and informed every step of the way. I highly recommend Carys to anyone seeking a smooth and successful mortgage experience.

Shajah · 26 March 2025

★★★★★ 5/5

Google

Louise was an absolute treat right from the moment I walked in. I have been buying and selling houses since 2007 and can tell you with confidence that Louise will go above and beyond for her clients. Great service, kept me in the loop throughout and was a pleasure to deal with. Thank you Louise.

Umar · 28 December 2023

★★★★★ 5/5

Google

Met with Carys Parnell regarding a new mortgage, she was fantastic from start to finish, followed up after the meeting with all points discussed. Helped me with a mortgage in principle, I would highly recommend Carys to everyone for mortgage needs! Thank you Carys

Beth · 25 June 2024

★★★★★ 1/5

Google

Put an offer in to buy a property Doug was absolutely great and Jack the mortgage guy was very professional. The manager of the branch needs to reflect on the way he talks to buyers. He spoke to me as if I was a told of child and very pushy not considering that I have exams to sit. I told him I wanted a second viewing and was questioned why and what for. Absolutely rude and ruining the organisations reputation. Doug accommodated my request. I decided not to go ahead with buying property due to the way I was made to feel.

Simi · 25 August 2020

★★★★★ 5/5

Google

Thank you, Carys, for making the remortgage process incredibly easy and uneventful, and for securing the best deal on the market at the time. Your support was greatly appreciated.

Marius · 15 April 2026

★★★★★ 2/5

Google

2 stars, not necessarily for the service, as that was all straightforward and actually alright. However, they need to be careful about which landlords they associate with, as bad landlords will bring the estate agent's reputation down. I'm currently in dispute with my former landlord over my deposit. The landlord didn't do his due diligence and failed to do a check-in and check-out inventory, and is now making fraudulent claims against me and wants to retain my deposit, even though I've returned the property in a better and cleaner state than how it was at the start of my tenancy. The property was given to me in a filthy state of disrepair, despite the estate agent assuring me that it would be deep cleaned and repairs will be done before I move in. It didn't happen, I had to put the hard graft in to make it clean enough for my family and myself to live in. Kitchen cupboards were mouldy, unsanitary and falling apart, the garden and front drive were overgrown, broken windows, broken glass throughout the property, a hole in the living room ceiling, dodgy boiler, no lights in the bathroom, missing grouting and sealant around bath which resulted in leaks into the living room downstairs, and bedroom carpets filthy and full of soil and debris as if someone had been using the bedrooms for horticultural purposes. I was in a tight spot and didn't have much choice but to rent, so I had to take it, but I did hope the landlord would sort it out, but he didn't, and the estate agent didn't enforce the work to be done and didn't hold the landlord to account, thus enabling a rogue landlord. In hindsight, I would have requested that the repairs and work which needed to be done be written into the contract, as I have since learnt this can be done, so to anyone reading this, please insist on it before handing over your hard-earned money. Insist on check-in and check-out inventories, and in the absence of that, take photo and video evidence if you have a bad feeling about a prospective landlord. Good luck out there.

Selma · 24 September 2024

★★★★★ 5/5

Google

I have had a lovely lady called Carys Parnell support me through my re-mortgage. I cannot praise this lady enough, as she was professional, efficient and worked hard to secure the best mortgage interest rate for me. I am truly grateful for all the support I received.

Amina · 17 October 2025

★★★★★ 5/5

Google

Fantastic experience with them. We've dealt with Sean and Carys and both have been amazing! Always friendly, always polite, quick to respond to any queries and overall they've made a daunting experience much easier to cope with.

Sonicchimp · 26 May 2024

★★★★★ 5/5

Google

I can not thank carys enough! She has been literally amazing start to finish with our Mortage as well as finding the best rate she had explained everything so well , she was always on hand to help and made us feel at ease through out our …

H · 17 September 2025

★★★★★ 1/5

Google

I really can’t give enough warning to not sell your property with these people. I feel well and truly ripped off and I’m ashamed I paid them. I sold my house and was actually told by a potential buyer that he wanted to offer what I had asked for when he viewed, but was told if he took their mortgage services they would convince me to knock 3k off. He turned up to my house after having his (lower offer) declined to warn me how bad they are. Couldn’t ever get through on the phone. If I was employed for financial services by them, I would be seriously concerned about losing my right to practice or the FCA getting involved. Seeing other reviews I can see it’s common. Stay away, you’ll hear in a few years they’ve been shut down and we’ll find out the true extent of their dishonesty/ fraud. That was only one example of the many problems we had.

D · 25 August 2023

★★★★★ 5/5

Google

Hello, Hope everyone is well at burchel edwards coventry road Birmingham. At the start of March 2024, i booked an appointment to discuss my mortgage application. Carys Parnell supported myself and my husband by going through the mortgage process. After that carys applied our mortgage , all the documents that was needed was ready by our side and mortgage got excepted with in weeks . Finally now our completion has done too. We got the keys aswell. I will highly recommend carys for mortgage advice etc. Kind regards Hira Ibrar

Hira · 25 July 2024

★★★★★ 1/5

Google

Had our house on the market for a while and these guys came knocking asking if we’d prefer using them which we politely refused. Not a problem when you have a house on the market. However fast forward to recently when our house is now off the market and they still came knocking which is ridiculous and unwanted. This just means that if we ever look at putting our house back on, we won’t be using them. Also had a bad experience about 10 years ago as our vendors agent too. Don’t like their tactics and manner. Very sly and unnecessary. We’d personally avoid these guys.

Y2graham · 25 June 2024

★★★★★ 5/5

Google

Where do I start amazing people amazing services and just the smoothest process. Everyone in the office was lovely approachable and really helpful. Showed me around many houses and were really friendly. Then helped me find the right home and ensured that everything was correctly and quickly. I was a first time buyer so I didn’t know much but they helped me and talked me through all the process. There in house services are brilliant which I used as it saved me a lot of money and time. THANK YOU BURCHELL EDWARDS TEAM.

Sobia · 25 June 2024

★★★★★ 5/5

Google

Great service! Gracie and Beth were both very helpful and professional in helping us rent our home within a quick time frame. I would definitely recommend burchell edwards to others looking to rent. Thank you guys so much !

James · 27 January 2024

★★★★★ 1/5

Google

Absolutely Terrible, if i could rate 0 stars i would, I have called this Estate agents over 15 times spanning across a week or more to try to book viewings on over 5 different properties and they never answer there phone, I have left mutliple voicemails requesting a call back and have heard nothing, I would never recommend anyone to sell a Property with Burchill Edwards as they can never answer the phone to potential Buyers or even make a attempt to contact them back, Absolutely Shocking!

Liam · 26 May 2024

★★★★★ 1/5

Google

TERRIBLE! We had given them £320 in deposit in mid Feb this year for rental property which we were told is refundable but they could not find us a property. Despite this, 2.5 months later, they still have not given us a refund for this even after multiple calls and visits. Gracie does not reply to our calls or emails - this is absolutely disgraceful and I would not recommend trusting this company. If they don’t give me a refund as soon as possible, I will take this to to court.

Mumtaz · 26 May 2024

★★★★★ 5/5

Google

We have had an amazing experience with Burchell Edwards, particularly our Broker Carys Parnell who has been incredible throughout the whole process. During the entire process we were kept up to date, all our questions/queries answered quickly and overall, experienced a smooth mortgage process which would normally be quite stressful. Thank you very much for all your help and support Carys and thank you to the entire team there at Burchell Edwards as well.

Indraj · 21 August 2024

★★★★★ 5/5

Google

Recently we have been moved in their property. They are very cooperative and understanding. They make you feel like home. Highly highly recommend. Oliver deal us he is man of heart. We are satisfied with their service.

Khayam · 17 November 2025

★★★★★ 5/5

Google

Used Carys at Burchell Edwards for moving house and sorting out mortgage (repayment, new mortgage, budgeting etc etc). She was truly truly excellent as a mortgage broker and went above and beyond, checking in, finding best deal, sorting out …

Steve · 17 October 2025

★★★★★ 5/5

Google

Fantastic Customer Service from start to finish. I was with another agent who did not deliver any of the promises they made to sell our property. Fortunately I was able to come across Stephen and his team who manage to sell my property within weeks. I would highly recommend Burchell Edwards especially if you are in a hurry to sell or buy. Thank you Stephen and Team.

Z · 26 August 2019

★★★★★ 5/5

Google

My experience with them was excellent. Stephen was very helpful from start to finish and was always easy to get in contact with.

Botan · 25 June 2024

★★★★★ 5/5

Google

Dan was amazing throughout the whole mortgage process! He made it so simple, and straight forward from the very beginning, thank you so much!

Ellesse · 26 May 2024

★★★★★ 5/5

Google

Miss Parnell was very knowledgeable and helpful in assisting us with our needs. Felt we were in good hands and was a smooth process

Joanne · 26 May 2024

★★★★★ 5/5

Google

The process of renting and applications has been easy and straightforward so far, and Ollie has been a great help with helping us and explaining thoroughly, so thank you to Ollie :)

Zoyaa · 13 May 2025