Burchell Edwards Birmingham reviews

★★★★★ 5/5

Google

I have brought a house though burchell Edwards sheldon, I couldnt ask for better exsperience and support specially from my mortgage broker Roberta and Louise the estate agent they were very professional as a first time buyer I was very nervous as I didn't know what I was doing they both put me at ease took all pressure off me. Good communication kept me informed every step of the way and always responded to my emails thank you for all your help.

Kerry · 28 November 2023

★★★★★ 1/5

Google

If it could be 0 it would, terrible customer service at the Branch and in person. Go somewhere else pay a little more more for a better service. Will be sharing reviews all over social media pages, staff do not have time of day for you. One of them companies who get you in then soon pull away and give you the bare minimum with the maximum attitude. AVOID AVOID AVOID

Matthew · 26 May 2024

★★★★★ 5/5

Google

Great experience working with this burchell Edwards They helped me find the perfect property and made the whole moving process smooth and stress-free. Highly recommend

Honeymarriet · 17 December 2025

★★★★★ 5/5

Google

Steven has been very insightful and helpful when he came to value my home would not hesitate to recommend him and his team at burchell Edwards

Ashford · 26 February 2024

★★★★★ 5/5

Google

So far, Burchell Edwards have been excellent. I was really impressed with how prepared and thorough Stephen was when carrying out a property valuation.

Jess · 27 March 2024

★★★★★ 1/5

Google

First time buyer so we were very naive.. they practically blackmailed us into using their financial advisors as they said we weren’t able to view their properties unless we used them. They then tried to convince our sellers to pull out of the sale (after nearly 10 months!) as they would get more money if it went back on the market. They also made us use their solicitors who are the worst people I’ve ever had to deal with. If that’s not bad enough they also LIED on the property listing even though the sellers told them not to! (They tried to quickly change the listing on right move when I rang up to complain but luckily I’d already taken screenshots of the original) Never ever again!!

Megan · 29 September 2023

★★★★★ 1/5

Google

Never answer the phone during work hours, have to ring a few times for them to pick up. Let me down for a valuation after a confirmed booking. Did not call to cancel or rearrange. Lied on the phone claiming they called twice to rearrange on the day. Cowboy operation... This office is a joke! Stay away from them.

H · 29 October 2024

★★★★★ 5/5

Google

They came to provide a free valuation. I had made it clear that I wasn’t planning to move yet but finding out where I stood for when I do want to move, I was expecting there to be a catch but there wasn’t. Bethany came to do the valuation, she was very friendly and approachable. I brought my house through them 9 years ago and they were really helpful then too.

Michelle · 27 March 2024

★★★★★ 5/5

Google

Great dealing with Stephen and the team, made us very happy home buyers. Everything was smooth and had full support from start to finish. Highly recommend 👍🏽 …

Luke · 29 October 2023

★★★★★ 5/5

Google

Me and my boyfriend came to visit Cary’s for our first mortgage! Everything from start to finish went so smoothly and Cary’s answered every single question we had! Cary’s is very educated within her job and was able to advise and explain everything to us so well. We couldn’t have done it without her!

Libby · 24 November 2024

★★★★★ 5/5

Google

I would just like to say a very big thank you to Dougie for his outstanding service; who has taken care of me and my husband and helped us find a property meeting our needs. Very proffessional and can be easily approached and spoken to which was amazing. The service recieved was just as excellent as his pervious clients that I am aware of. So thank you very much and all the best in continuing your 5 star service.

Zah3da.x · 25 August 2021

★★★★★ 5/5

Google

I met with Carys Parnell and she was extremely helpful and gave me lots of great advice. Highly recommend

Wendy · 17 December 2025

★★★★★ 5/5

Google

I was so happy with my mortgage broker Carys Parnell she is wonderful broker, I’m so happy I meet Carys and she handled my case thanks

Aso · 17 September 2025

★★★★★ 5/5

Google

Great service, Gracie was very helpful and informative. Thank you.

One · 25 June 2024

★★★★★ 5/5

Google

Tom was very helpful in helping us find a 3 bedroom house when many estate agents just said no because it was 3 of us, made the process very simple and would go back to him in the future for finding a house again, he was also very quick in responding to any questions we had.

Ben · 25 August 2023

★★★★★ 5/5

Google

Gracie was very helpful and kept us updated through the process. I would definitely recommend burchell Edwards

Charlie · 27 January 2024

★★★★★ 5/5

Google

Was delighted with the service provided by Burchell Edwards. A very special mention to Dougie who went above and beyond, nothing was too much trouble for him he made our move a lot less stressful than it could have been. Would happily rec ommend Dougie and Burchell Edwards for your house move ... The Brogans

Zena · 25 August 2023

★★★★★ 5/5

Google

Bought a house through these guys in Brum. Amazing service, Louise especially went over and beyond to press the speed of sale from the sellers side, as I had time constraints. Always recommend these guys to any of my friends and as a first time buyer and a young person, I was treated with empathy and understanding instead of being expected to know everything. 5/5 :D

Teddy · 28 November 2023

★★★★★ 5/5

Google

Had the best experience ever all thanks to Louise Brockbank, me and my husband had been house hunting since lockdown and Louise always kept in touch and thanks to her we’ve brought our first home !!! She’s absolutely amazing and Gary the mortgage advisor was so helpful too couldn’t thank them enough ❤️

Fariah · 25 August 2023

★★★★★ 5/5

Google

Friendly and informative team. Stephen Strong was very helpful in our discussions. I would highly recommend.

Miles · 29 September 2023

★★★★★ 5/5

Google

The whole experience with this branch from start to finish has been amazing. Louise and Courtney were brilliant in helping us make sure our offer was accepted and then went over and above to help us get the legal bits across the line when the solicitors went bad. I couldn't recommend this branch enough, they are brilliant.

Vince · 25 August 2022

★★★★★ 1/5

Google

Been phoning them for 4-5 days regarding a property. Have left messages and failed to respond . A very unprofessional organisation whose local staff are clearly not serious about their profession and the management is non existent. Also it’s very obvious from the reviews that it’s Asian people who have given the poor reviews speaks volumes about the individuals working for this company . Whoever owns the company wake up to the type of staff you have and the service they are providing.NegativeResponsiveness, Quality, Professionalism

Zaighum · 25 August 2021

★★★★★ 5/5

Google

I had a great experience with Burchell Edwards. Thomas Hale was the agent that made our house hunting process a less stressful one. He was really helpful as well as other staff of the agency in regards to calling back and emailing back on time.

Adebola · 25 August 2023

★★★★★ 5/5

Google

Excellent Mortgage Advice & 5 Star Service I can't praise Lucy Crofts enough for her professionalism from start to finish. Lucy is so helpful and explains all of your options so clearly so you can easily make the right choice. We have received excellent support and communication throughout the process. Thank you very much for your time & efforts :)PositiveResponsiveness, Quality, Professionalism, Value

Gulshan · 25 August 2021