Bond Wolfe Birmingham reviews

Hi David, We are sorry for your situation however, when you purchase a property at auction you legally exchange contracts on the fall of the gavel with a fixed completion date and we cannot be held responsible if you fail to abide by the terms and did not complete in time. The completion date is set by the seller not ourselves and is clearly set out in the contract/special conditions of sale which you agreed to prior to bidding. Completion is dealt with between your solicitors and the seller’s solicitors, so any delay would not have been caused by ourselves. Also, you would have been served notice by the seller’s solicitor, giving you an additional set time period to complete (usually 7-10 days but this can vary depending on the terms of the contact) which we can only presume you missed and still did not complete. The deposit monies are transferred to the sellers solicitor straight after the auction day ready for completion, so again it is not ourselves that kept your deposit and these are paid to the seller by way of compensation. This is actually a very serious matter and the seller has every right to sue you for other costs should they wish to do so. We are a highly reputable company and dispute all of your allegations which are untrue and misleading. We suggest you seek some legal advice from your solicitor who will be able to confirm that the legal process is the same for all auctions across the country. We do not want anyone to find themselves in this position and urge everyone thinking about buying at auction to do their homework prior to bidding and ensure they will be in a position to complete on time. We have a lot of advice on our website about buying at auction and our auction team are happy to talk anyone through the process.

There are a wide variety of people who buy from our auctions from first time buyers to regular property investors, because they like the certainty that on the fall of the gavel they have legally exchanged contracts and the property is theirs. We have lots of advice on our website about buying at auction and when conducting viewings or speaking to people on the phone, we always recommend that everyone completes their pre-auction checks to include viewing the property, getting a survey (if required) and reading the legal packs as they can include additional costs. The legal packs are available to download free of charge from our website, and if a buyer is unsure then they can ask a Solicitor or representative to read it on their behalf or even speak to the vendor’s Solicitor for any clarification. The details that have been omitted from the legal pack are removed by the seller’s Solicitors prior to the pack being provided to us, for GDPR purposes. We would be unable to provide them with the vendor’s personal details. We have a number of very happy clients and we are grateful to everyone who has left us a 5 star review. I can assure you that these are genuine reviews and none of them have been left by members of our team. If you would like to discuss any aspects or your concerns, please don’t hesitate to contact a member of our team on 0121 312 1212. Kind regards, Bond Wolfe Auctions

Dear Monika I can assure you that most auctioneers across the country have additional costs in their legal packs. We are offering 215 lots in our next auction and our records show that you haven’t read any of the legal packs. I can 100% guarantee you that the legal packs are prepared by the vendor’s solicitors and we upload them as soon as they arrive in our office. We request them as soon as we are instructed and ask for them to arrive at least 1 week in advance of the auction. This is way shorter than some auctioneers and, with the auction still over a week away they will continue to arrive over the next few days. If you want to contact us with a list of properties, we can provide you with the contact details for the individual solicitor who has prepared each pack. As we act for clients on multiple properties, it could be that the legal packs have been prepared by the same solicitor and therefore look identical and have similar fees. We pride ourselves on our honesty and integrity and costs levied by the client’s aren’t a reflection of our staff or our service. We continually advise all potential purchasers to read the legal packs and draw their attention to any additional costs. This is included on our guide to buying at auction and FAQs on our website, when speaking to people on the phone, on posters at the viewings, on our email updates, announced by the auctioneer and on TV screens throughout the auction. Please feel free to give us a call if you would like to discuss this in further detail. Kind regards, Bond Wolfe Auctions

Dear Tom Aston Villa Football Ground has been the venue for Birmingham auctions for over 15 years, and whilst we were expecting a busy day, it’s impossible to predict how many people will arrive at the auction at the same time. Obviously for health and safety reasons there are number restrictions, this is controlled by the security staff at Aston Villa, and everyone was able to enter the auction once the room eased off a bit. Delaying or postponing the auction wouldn’t have helped as the capacity in the room would have remained the same and would have just prolonged the wait in the queue. With such a record turnout and probably being the busiest auction in the Country, our vendors have been delighted with the results we achieved. Kind regards, Bond Wolfe Auctions

The guide price for each property is an indication of the reserve price, being the minimum price the property can sell for. The reserve price is always set within a bracket guide price or +10% of a single figure guide price. Some vendors purchase properties on the open market with the view to selling them immediately by auction (known as flipping). With competitive bidding in the auction room, the property can often sell for more than they paid for it but sometimes they can make a loss and this is the risk they are prepared to take. As it is a legal exchange of contracts on the auction day, the sale would proceed regardless if it was sold at a profit or loss. The contract would never be pulled by the vendor as you have suggested, and the only time a property is relisted is if the purchaser didn’t complete within the timescale. I’m not sure which property you are referring to, but we aim to offer an honest and transparent service to all our vendors and purchasers and would be happy to discuss our processes further to address any concerns. Please contact us direct on enquiries@bondwolfeauctions.com or call 0121 312 1212. Kind regards, Bond Wolfe Auctions

Dear Nikolay, we can assure you that we are a very honest and legitimate business and we pride ourselves on the advice we provide to both our buyers and sellers. The legal documents are prepared by the vendor's solicitor and we upload them to our website as soon as they arrive for everyone to view free of charge (they are also available to read in our office and in the auction room). Marketing starts 3 weeks in advance but the legal packs take a bit of time for the solicitors to prepare. We aim to have all documentation uploaded at least 1 week before the auction, to give everyone time to read them, raise any questions and take legal advice if required. The clause you refer to is pretty standard across every auction contract, but it is law that the reserve price can't be any higher than a bracket guide price or within 10% of a single figure guide price. If a vendor wants to set the reserve price higher than the guide, we would change the guide price to reflect this. The new price will be detailed on our website, on the property portals, on our addendum and announced by the auctioneers so everyone is aware before bidding. We would be more than happy to explain the auction process to you in full or discuss your concerns if you would like to contact us. Alternatively, please read our Buyer's Guide and Buyer FAQs on our website which should help you understand the auction process in full. Kind regards, Bond Wolfe Auctions

Thank you Peter for your kind review. We're glad that you done your research, as we recommend to everyone we speak to, and that you manage to make a post auction purchase. We would love to see you at another one of our auctions in the future, and if we can be of any further help please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

We believe this to be a malicious review triggered by another individual who started a campaign against us this morning. This matter has been reported to Google. If you have a genuine interest in auctions please give us a call on 0121 312 1212 as we would like the opportunity to discuss this with you in person.

Hi Rob, Thank you for your review, we are glad you found your auction experience quick … More

Hi Hasnain, Thank you for such a positive review!

The guide price for each property is an indication of the reserve price, being the minimum price the property can sell for. The reserve price is always set within a bracket guide price or +10% of a single figure guide price. Some vendors purchase properties on the open market with the view to selling them immediately by auction (known as flipping). With competitive bidding in the auction room, the property can often sell for more than they paid for it but sometimes they can make a loss and this is the risk they are prepared to take. As it is a legal exchange of contracts on the auction day, the sale would proceed regardless if it was sold at a profit or loss. The contract would never be pulled by the vendor as you have suggested, and the only time a property is relisted is if the purchaser didn’t complete within the timescale. I’m not sure which property you are referring to, but we aim to offer an honest and transparent service to all our vendors and purchasers and would be happy to discuss our processes further to address any concerns. Please contact us direct on enquiries@bondwolfeauctions.com or call 0121 312 1212. Kind regards, Bond Wolfe Auctions

Thank you Chris for your very kind words, it means so much to us to receive such a lovely review. You're right, we have a fantastic team and we genuinely care about all of our clients and get very excited about our auctions and achieving fantastic results for our clients. If we can be of any further assistance in the future, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Thank you John. We are delighted that you are happy with your purchase.

Some of the properties sold in our auction have recently been purchased however, we can 100% assure you that they were not purchased by Bond Wolfe Auctions or any of our staff and they are being sold on behalf of our clients. The vendor’s details that have been omitted from the legal pack were removed by the seller’s Solicitors prior to the pack being provided to us. This is for GDPR purposes, so we aren’t disclosing personal information. The contract signed by the purchaser at the auction includes the vendor’s full details, so the purchaser is fully aware of the seller. We extensively market each property to generate maximum interest and achieve the best price possible. This can create a competitive bidding environment, with the property selling for well in excess of the guide price and the maximum price someone is prepared to pay for it on the auction day. This is a very effective way of achieving the best price and why many vendors choose this method of selling their property. We make every attempt to be as transparent as possible regarding the costs in the contract. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about reading the legal pack and additional costs. We hope our response deals with your concerns, but if you would like to discuss them further please don’t hesitate to contact us on 0121 312 1212 or enquiries@bondwolfeauctions.com. Kind regards Bond Wolfe Auctions

Dear Hannah We are sorry to hear that you aren’t happy with your recent purchase, our staff do everything possible to offer advice about buying at auction both in advance and on the day of the sale. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about additional costs. If you would like to discuss this further, please don't hesitate to contact our auction team on 0121 312 1212. Kind regards, Bond Wolfe Auctions

We are disappointed to receive your 1 star review as we pride ourselves on our honesty and integrity. I can assure you that the fees are not hidden and that they are clearly detailed in the legal pack, which we recommend everyone reads before purchasing at auction. The legal packs are uploaded to our website, to read free of charge, as soon as they arrive from the vendor's solicitor as well as being available to view at our offices or in the auction room itself. We're sorry but we don't know what you mean by a hidden reserve price. The reserve price is confidential between the vendor and the purchaser, as is the case for every auctioneer across the country. The guide price is a true indication of the reserve price and there are strict laws about how the reserve price is set. Please take a look at the Buyer's Guide and Buyer FAQs on our website which offer lots of advice and a full explanation. If you would like any further clarification or advice about buying at auction, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Thanks Sam, we really appreciate the feedback.

Hi Matt, thank you so much for your review. We're glad we could be of help through the whole process. Kind Regards, Bond Wolfe

Thank you Nick for your kind review and recommendation. We are delighted to hear that you were so happy with our service. Thank you for using us to sell your property and we hope we can be of assistance to you again in the future. Kind regards, Bond Wolfe Auctions

Hi Yasmin, we're very disappointed to receive your 1 star review, however it is made clear what the guide price indicates on our website. This is taken directly from our FAQs, for what the guide price means: The guide price is an indication of the vendor’s reserve price, being the minimum price the property can sell for on the day/at the end of the online auction. It doesn’t necessarily mean the property will be sold for this price as it depends on the level of interest which can increase the final selling price. We hope you are not serious in your threats as this would be a waste of your time and ours. Kind regards, Bond Wolfe

Dear Kaine We understand that you work for a competitor and as a fellow professional, we are very disappointed to receive your 1 star review. As you know the guide price is an indication of the reserve price, this being the minimum price the property can be sold on the auction day. If the vendor is willing to set a lower guide & reserve price, they run the risk of the property being sold for less than they paid for it or with competitive bidding they might make a bit of a profit. That’s their decision and it’s not any reflection of our service or us as a company. Maybe next time you feel a little disgruntled you will do the right thing and pick up the phone so we can have a civilized discussion about the matter. Kind regards, Bond Wolfe Auctions Team

Thank you for your review Jared, James is a fantastic member of the team and it's great to hear that he helped make your auction experience so positive.

Hi Phillip, We have checked through our enquiries data and we do not have any records of you contacting the team. Can you please call us on one of the following numbers? Auctions: 0121 312 1212 Commercial Agency: 0121 525 0600 Many thanks

Thank you for the review, Daniel; it's very much appreciated.