Bond Wolfe Birmingham reviews

Thank you for the review, Daniel; it's very much appreciated.

We have a number of regular clients and we value their ongoing support. However, I can assure you that none of them ‘control’ our auctions or bid on their own lots. It doesn’t matter if someone sells one property or a number, all our clients are equally important to us and we treat them all the same. Any details that have been omitted from the legal pack are removed by the seller’s Solicitors prior to the pack being provided to us. This is so the legal packs can be available prior to the auction whilst also being GDPR compliant. Kind regards, Bond Wolfe Auctions

Thank you, Saj, for your review. I'll share the excellent feedback with the rest of the team. Have a great weekend.

Thank you for the great review, it's much appreciated.

Thank you so much for you review Arun. We were happy to help you complete this purchase. Kind Regards, Bond Wolfe

Thank you for the excellent review. We will pass your review on to James. Have a fantastic Christmas!

We wholeheartedly dispute your allegations and would appreciate you getting your facts right before trying to tarnish our reputation. We can assure everyone that we pride ourselves on offering an honest and reliable service and respond to the points you raised as follows: Our guide prices are a true reflection of the reserve price (being the minimum price a property can sell for on the day of the auction), and the property will sell to the highest bidder above the reserve price. A guide price can change but this would be detailed on our addendum and announced by the auctioneer so everyone is aware before bidding. If you check back over our guide prices, you will note that we hardly change any of them, and it is only on the odd occasion when a vendor has received offers way in excess of the guide price and a vendor is within their rights to make that decision. The only people we have ever blocked from our legal pack system are where they have been aggressive and hostile to our staff, and in the best interest of our staff, we have taken the decision to cease all dealings with that individual. We do not block anyone who has simply left a negative review and I can confirm that I have checked our system, and you personally do not appear on that list. I can also confirm that ALL our reviews are genuine and have been left by our clients, vendors, purchasers, and business associates. You do not have evidence of any of these this allegation, which we totally dispute.

Thank you Jane for leaving a review. We will pass your comments on to Perm and the rest of the team.

Thank you Lynne for your lovely review and recommendation. We are delighted to hear that you were so happy with our service and we hope we can be of assistance to you again in the future. Kind regards, Bond Wolfe Auctions

Thank you so much for your review Mac, your feedback is very much appreciated. We will also pass your feedback on to the team members mentioned.

Thank you for the great review. We will pass your review on to Perm and Ron.

Thank you for this review, we are always happy to help such a great organisation!

We are sorry to receive your 1 star review, our team are dedicated to offering an honest and reliable service. The guide price for each property is an indication of the reserve price, being the minimum price the property can sell for. The reserve price is always set within a bracket guide price or +10% of a single figure guide price. Our extensive marketing campaign can generate significant interest in a property. This can create competitive bidding, with the property selling for in excess of the guide price and being the maximum price someone is prepared to pay for it on the auction day. We make every attempt to be as transparent as possible regarding the costs in the contract. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues all have advice about reading the legal pack and additional costs. We hope our response deals with your concerns, but if you would like to discuss them further please don’t hesitate to contact us on 0121 312 1212 or enquiries@bondwolfeauctions.com. Kind regards Bond Wolfe Auctions

Hi Dean, Sorry to receive your review. We can see that we processed your application and sent you several invitations to create an account to login to bid, but this wasn’t actioned hence why you were not able to bid on the auction day. Our phone lines were open all day and we have an emergency@bondwolfe.com email address to help resolve any issues and to guide you through the process. Our auctioneers do work hard to achieve the best price for our sellers, and they are both very professional and highly regarded in the industry. Sorry you did not enjoy the experience on this occasion, but if we can be of any assistance to you again in the future please do not hesitate to contact our team. Kind Regards, Bond Wolfe

Dear Liam The reserve price for each property is discussed with the seller with the guide prices being set within +10%. However, in some cases vendors can decide to increase their guide. The guide price for Lot 83, 113 Hilton Street was increased to £78,000+ prior to auction. This was advertised on our website, on Rightmove and detailed on the addendum (revisions 8 & 9) and these were available on our website, sent out with the catalogues in the post to new enquiries, at the auction, emailed to our extensive database the evening before the auction and it was also announced by the auctioneer prior to the lot being offered. The property was unsold at the auction but has since been sold post auction. Our extensive marketing campaign can generate significant interest in a property. This can create competitive bidding, with the property selling for the maximum price someone is prepared to pay for it on the auction day. The details that have been omitted from the legal pack were removed so by the seller’s Solicitors prior to the pack being provided to us. This is so the legal packs can be available on our website, in our offices and at the auction prior to anyone bidding on the property whilst also being GDPR compliant. As far as the costs are concerned, these are not ‘hidden’ in the contract. We recommend that ALL potential purchasers read the contract prior to bidding in order that they are fully aware of what they are buying and any additional fees. The lots on our website, newspaper advertising and social media are advertised as plus fees. There is also a disclaimer on our website, newspaper advertising and Rightmove regarding additional costs. We recommend to all callers that they read the legal pack to make themselves aware of any additional costs. We have adverts in our catalogue and on the TV screens at the auction regarding additional costs and the FAQs on our website and in the auction catalogues have advice about additional costs. We hope our response deals with your concerns, but if you would like to discuss them further please don’t hesitate to contact us on 0121 312 1212 or enquiries@bondwolfeauctions.com. Kind regards Bond Wolfe Auctions

Thank you, Wahid, for your review. We will pass on your kind words to Perm.

Thank you so much Raj, we're so happy we were able to assist you in the sale of your property. Kind Regards, Bond Wolfe

Thank you very much for taking the time to leave us a review. It's very much appreciated.

Hi there, The guide price for each property is an indication of the reserve price, being … More

Thank you Paul for your 5 star review, we are still buzzing after such a fantastic auction last week. We look forward to seeing you at our May auction and hopefully we can find you a suitable property. If we can be of any further assistance in the meantime, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions

Thank you Rebecca for using Bond Wolfe Auctions to sell your property. We are delighted that you found our service to be so professional and that Ian was able to offer you all the help and advice you needed. Thank you for the recommendation and if we can be of any further assistance in the future, please don't hesitate to contact us. Kind regards, Bond Wolfe Auctions