Bairstow Eves Acocks Green reviews in Birmingham

★★★★★ 5/5

Google

We have finally moved in! All thanks to the team at Bairstoweves, they were proactive, encouraging, patient and understanding. Everything we needed to put our minds at ease during this process. It was reassuring to always have a listening ear knowledgeable of the industry during the inevitable highs and lows of moving house. We felt our mind put to rest despite the unpredictability, the teams wisdom, and advice on navigating the field made the whole process so much easier. We would choose them again and highly recommend their services. Special thanks to Kelly! I didn’t need much convincing to go with them after speaking to Kelly.

JOSIE · 11 November 2023

★★★★★ 5/5

Google

Excellent service from the moment they meet you, they keep you updated throughout the process. Paperwork is done quickly & efficiently to get the house on the market ASAP, even chase up the buyer solicitor to try & move things along.. They helped via my son as I'm disabled & unwell to process the sale quickly as possible. Dealt with my son & kept me in the loop at intervals & checking information. Outstanding agent( Kelly) Highly recommended & many thanks

Khalid · 11 November 2023

★★★★★ 5/5

Google

My partner and I have recently completed the purchase of our first property, thank you so much to the great team of Jessica, Sophie, Kelly and the in-house broker Preet. All of their service and help made the process so much smoother; Kelly was continously chasing up the solicitors for us and keeping us informed about the goings on of our case. We are very grateful to the team and their warm and amazing service, we would highly recommend them to any other seller or buyer.

Amna · 11 November 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 1/5

Google

I would not recommend this Estate Agent. Absolutely terrible service. Worst experience ever. First, they valued our property at the lowest price in the Market. They must have had a buyer already in mind. Promises made and never kept. Said we can cancel at any time. When canceled I received a shocking phone call from the Branch Manager shouting at me.

Shafia · 11 October 2024

★★★★★ 5/5

Google

Selling a family home after losing your parents is never going to be an easy task but from the off Kelly and the team at Bairstow Eves in Acocks Green were caring but also professional, they always had time to answer my queries and guided me through the selling process which can be protracted and frustrating at times. I would definitely use Bairstow Eves Acocks Green again and would happily recommend to family and friends. G Burbidge.

Polar · 11 November 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

I had an excellent experience working with Sukie! From the moment I reached out, He was incredibly responsive and made the entire mortgage process so much easier to understand. Sukie went above and beyond to find me the best mortgage options and ensured I was comfortable with every step. His professionalism, combined with his friendly and approachable nature, made the process stress-free. I truly felt supported throughout the entire journey, and I couldn’t be more grateful for his hard work. Highly recommend Sukie to anyone looking for a dedicated, knowledgeable, and caring mortgage agent! Keep up the good work!

Mohammed · 22 February 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

Skukie is outstanding professional mortgage advisor and the whole team is very welcoming and kind i really appreciate his work and highly recommended to everyone.

Abeera · 17 October 2025

★★★★★ 5/5

Google

Brilliant service my broker Sukie Purewal was fast and efficient and he got the job done. He simplified the process of the mortgage and explained it all step by step in a way that anyone could understand. I'd 100% recommend country wide mortgages bairstow eves to anyone and everyone. They are kind and hospitable and the service was amazing!!!!!

Haroon · 12 August 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Honestly Kelly and the girls are an absolute delight! They were helpful to no end even when our buyers were an absolute nightmare they remained professional throughout! And out of all the the estate agents we encountered when when looking for a property to purchase these guys were the absolute best! Highly recommend they had our property sold with the 1st viewing! Again thanks to Kelly and girls amazing bunch of people!

Chloe · 11 November 2023

★★★★★ 5/5

Google

I've had a very good experience with the team at Bairstow Eves. From that very first phone call, they were informative and kind and then throughout the whole process they kept me updated without any delay. A special shout out to Sophie and Morgan for being absolute stars :)

Hetal · 14 December 2024

★★★★★ 5/5

Google

Sold my house through bairstow eves from the moment Kelly came to value my house I knew it was the right choice they sold it within the week and all the girls was there whenever I had any questions. I would defiantly recommend Kelly, Megan and Morgan to family and friends. If you are looking to sell your house go for bairstow eves are the agent to go with. Sam

Sam · 11 November 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I bought my first property from bairstow eves. Sophie was incredible and kind through every step. Sophie helped me through the process and answered all my questions I had, responding to emails and phone calls quickly. Highly recommend bairstow eves, Sophie and the team. Thank you

Iram · 21 December 2024

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

I’ve had a great experience, Kelly smith has helped us make our dream come true she has been so helpful in all the ways possible we couldn’t be any more happier. Thankyou for all the service and support you have provided us in getting our dream home. I was loosing hope finding the right house and actually being able to get a house that was right for me and my family but Kelly made it all happen for us when I was giving up. She showed genuine care and happiness which has made the experience even better.

Anonymous · 11 November 2022

★★★★★ 5/5

Google

After a terrible experience with a estate agent I was reluctant to even go back to market but Jess and her team were amazing and kept me informed all the way always answered the telephone and were beyond helpful throughout the complete process I could not recommend highly enough if you are local to Acocks green then this is the only estate agents I would trust they get the job done amazingly and won’t let you down unlike there local rivals. They go above and beyond what is necessary and more importantly they truly care about you and your experience. Thankyou Jess and team x

Yvonne · 11 November 2022

★★★★★ 5/5

Google

Sukie is a consummate professional! He is extremely thorough and efficient and kept me informed throughout my mortgage application. He clearly communicated each step and then followed this up with emails which confirmed our conversations. This enabled me to have a record of all of our transactions. I found Sukie extremely reassuring and honest! I had previously had a bad experience with my bank but he was determined to put me at my ease and inspired confidence. There was never any rush when we discussed my options. He presented my choices and gently advised, always with my specific needs being taken into consideration. In this way, Sukie guided me towards the best option for me. I have no hesitation in recommending Sukie and Bairstow Eves!

Janet · 11 November 2022

★★★★★ 5/5

Google

I met Kelly during my property viewing, she is kind , friendly and understanding. Kelly replies to and answers all queries effectively, she is very professional and good at her job, Sukie is also the mortgage broker who works for countrywide alongside Kelly at bairstow eve. Through my experience with Sukie in terms of my mortgage advice and application, he is the best in the game. Sukie is very professional, kind and understanding. Sukie has helped me so much and I am grateful for his help. I have recommended both of them to other people that are looking to buy a house. They have a good team I cannot recommend enough.

Faree · 11 November 2022

★★★★★ 5/5

Google

Absolutely amazing support from Kelly she was brilliant from the day we met her to the day we actually completed the sale of our new home. The day the completion went through she was the only one in the office waiting for us to hand us our keys this was well after 4pm. She promised to find us a house and she delivered. There was some drama which made it extra difficult during the sale of the house but Kelly stayed with us and her support was reassuring and much needed to guide us over the finishing line. This is our first home and once we have made the minor adjustments to it, it will be just the way we want it. So a great big Thank You to Kelly, Sophie who jumped on board while Kelly was not working. Bairstowes are a amazing estate agent with an exceptional member of staff. Thank You so much loads of love from Me Gita and our two boys who love the house by the way.

Prakash · 11 November 2022