Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI received outstanding service from Callum Polak and Abbie Broadhurst from Beeston. They both were helpful, friendly, great on follow- ups and their responses on both calls and emails were equally professional and outstanding. Callum and Abbie made a stressful move a pleasure with their efficient service. I am thankful and grateful Abbie and Callum - great service with a smile!PositiveResponsiveness, Quality, Professionalism, Value
Zelda · 27 August 2020
Agent replied · 25 November 2023
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleDee has been fantastic in assisting my purchase, she has been so helpful at every step of the way and with almost every single step, she's always done her best to chase up and provide the best support, thank you very much!
Mike and Freya, 5b Martell Court :)
Freya · 1 January 2023
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRachel Cross is a superstar !! She dealt with my mortgage from start to finish found us the best offers and got it accepted even with a few challenges along the way . I would definitely recommend and will be calling her again once my new deal is up :)PositiveResponsiveness, Quality, Professionalism, Value
Rachael · 22 June 2022
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the very beginning of our purchase, the assistant manager Dee Lake was proactive and hardworking from arranging our original viewing through to facilitating a smooth exchange. She was also quick to chase up information that was otherwise delayed and kept us informed of the progress of our case at every stage. Thank you so much.PositiveResponsiveness, Quality, Professionalism
Edgajohn · 27 August 2021
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow eves quickly sold our house recently, and were very respectful and professional when showing potential buyers around. They kept us up to date with the progress and were very responsive to emails and calls.
Special thanks to Dee who was fantastic. Thank you for everything you've done.
Rachael · 2 December 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWill highly recommend. Even though I didn’t manage to find my property with Bairstow Eves, I just wanted to mention the excellent service provided by Dee. She goes the extra mile and add that missing personal touch which I haven’t seen in a lot of the other agencies that I dealt with. Thank you Dee for all your help, you are an absolute star.
H · 29 October 2019
Agent replied
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI received outstanding service from Callum Polak and Abbie Broadhurst from Beeston. They both were helpful, friendly, great on follow- ups and their responses on both calls and emails were equally professional and outstanding. Callum and Abbie made a stressful move a pleasure with their efficient service. I am thankful and grateful Abbie and Callum - great service with a smile!
Zelda · 24 August 2020
Agent replied
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 4/5
GoogleA great thank you to Abbie and Sarah who were very helpful throughout the whole process. Their responses were super quick and they were professional. Highly recommend them
Christina · 23 March 2024
Agent replied · 21 June 2024
It’s really lovely to read another review and recommendation Christina T.. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service, constant updates from their end and felt at ease through the majority of the process despite some unavoidable and unexpected hurdles! Shout out to Dee and Rachel and everyone else who has stepped in to help me at Bairstow, would definitely recommend.
Connor · 31 January 2023
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Dee Lake who arranged the viewing for our long distance visit this weekend. We are also grateful for the suggestions for other properties that we might be interested in. Dee was very thorough and attentive to our requirements. :)
Pam · 31 January 2023
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic customer service from Mellissa and the team at Bairstow Eves Beeston. This is the second property that I have rented with them and I could not recommend them enough. Professional, responsive, and friendly throughout the duration of my first tenancy, I have no doubt that my new tenancy will be just as smooth.PositiveResponsiveness, Quality, Professionalism
Adam · 22 June 2021
Agent replied · 21 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi
I have been impressed by the kindness, professionalism and diligence of your agents. Dee is providing an excellent service with arranging viewings, prompt reply to emails, followed up by telephone calls etc. She has excellent customer care and I would strongly recommend Bairstow Eves SalesPositiveResponsiveness, Quality, Professionalism, Value
Refugee · 22 June 2022
Agent replied · 21 June 2024
Thanks for the wonderful comments, 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI really recommend Bairstow Eves if you're a first time buyer! Dee Lake has been friendly, helpful and took the time to explain everything in detail when we started looking for our first home. Brilliant service from Dee and everyone else we have interacted with at Bairstow Eves.
Nina · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently rented a house with Bairstow Eves through Callum. Our initial experience with the team has been great. Callum has been very helpful, friendly and responsive the whole way, and the whole team in general have been very proactive with the process and any queries or problems we have had.PositiveResponsiveness, Quality, Professionalism
Ella · 27 August 2021
Agent replied
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have worked with Mellissa recently, she is very professional and always responds promptly. She is really dedicated to her job and she always gives useful comments and details of the property. It's my pleasure to have her as an estate agent. She made the process much easier and faster. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Peg · 27 August 2021
Agent replied
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with Bairstow Eves in securing our new rented property. We were shown round our dream home by Mellissa, who was friendly and helpful in giving us information about the property. Mellissa went above and beyond to make sure the process went smoothly and was responsive to all our queries. Thanks so much Mellissa!
Lawrence · 30 September 2020
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleDee Lake was extremely helpful when I called this branch earlier today; she showed genuine interest in me, shared details of the services her team can offer, confirmed a viewing and forwarded me details of a potential property for me to view. 5 stars from me.
Steve · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend Bairstow Eves- Beeston in finding your new home. We had a smooth process from the start until we finally moved in.The agents are nice especially Callum Polak who assisted us. He is very professional, approachable and immediately responds in all our queries.
Salve · 30 July 2022
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words
are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleA terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.
Dawn · 13 August 2023
Agent replied · 27 August 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEasiest and smoothest house move I've ever had. Both Abbie and Paige have been so approachable and professional, and everything was sorted in good time with clear communication to let me know what was happening and when. I can really recommend Bairstow Eves - they obviously care about their work and want to help (unlike all other letting agents I've dealt with).
Josie · 20 August 2024
Agent replied · 26 August 2024
Thank you Josie for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma is an absolute star! She helped and supported us through a very complex buying and selling process. She was always calm even when we weren't. She is an expert at extreme chivvying when needed, and a model of friendly professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Wendy · 22 June 2022
Agent replied · 21 June 2024
Many thanks for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just bought my first home and Dee was incredibly supportive throughout the process. I always felt I could ask questions and Dee was very helpful in answering them. Dee provided an excellent service and made the whole buying process easier.PositiveResponsiveness, Quality, Professionalism, Value
Alex · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica Monk was extremely helpful when inquiring about a property that they had up for sale. She was very forthcoming with assistance in a professional yet friendly manner. I would recommend giving them a call if you’re in the market to buy.PositiveResponsiveness, Professionalism
Jodie · 22 June 2022
Agent replied · 21 June 2024
Thank you for your great 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Dee and the team always went the extra mile to help me in my purchase
Ian · 22 May 2024
Agent replied · 21 June 2024
Many thanks Ian Frost for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.