Trusted Agent profile · Birmingham · West Midlands
Verified
★★★★★
584 reviews across 1 platform
862-864 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6HW
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Birmingham, West Midlands, at 862-864 Bristol Road, is rated 4.7 out of 5 across 584 reviews on 1 platform, including 584 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleGreat customer service from Dee, I really felt like I was a valued customer and a human being, not just data point in a mailing list.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent estate agent and specially Dee Lake sold my house very fast, very professional and responsive recommend to use this agencyPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe have used this office on three occasions now and the service has been excellent right through from the initial valuation, the production of the property details, marketing the property, handling the sale and then through to completion. All the staff are friendly and helpful and keep on top of how you sale is progressing. I would definitely recommend using them if you are looking for a local agent. It wouldn't be fair to single out one particular person as I have dealt with the entire office over the course of our sales, but Dee has just completed our last sale and has given excellent service. We have one more sale going through at the moment and I am getting the same superb service from Gemma.
5/5
GoogleAs a property sourcer I have to deal with many estate agencies but I can only speak highly of Bairstowe eves. I mainly deal with Dee and Gemma who are on the ball, direct and professional. I highly recommend them.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
4/5
GoogleSo far so good. We have a buyer and hopefully this will lead to a completion. The estate agents have been very responsive and keen to progress things. This has, I am sure, led to us having the current buyer.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke to a lady by the name of Dee Lake, regarding a property enquiry and she couldn't have been more helpful and professional, she is a credit to her company.
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience using Bairstow Eves Beeston. From scheduling the viewing to sorting the paperwork, the service I received was friendly and professional. Paige in particular was incredibly personable, knowledgeable and thorough.
1/5
GoogleI’ve had such an awful experience with bairstow eves. Generally poor customer service, no calls back when they said they would, and very unprofessional throughout. Clearly under bad management as all the staff seem to be trained the same too! Seems a hostile office.
Hi Sophie Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleWe used this agency when looking for a home during the pandemic and the staff were consistently friendly and helped us every step of the way! Lovely on the phone, professional and warm. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Bairstow Eves, Beeston worked very hard, under resent challenging circumstances to complete the sale of my house. I received regular updates and any queries I had were answered promptly and professionally.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke with Dee Lake from Bairstow Eves, she demonstrates a great in-depth knowledge of property business and covered off everything for me with the highest professional touch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
5/5
GoogleStunning service by this branch ! Dee in particular always went the extra mile for me in every way! Thank you so much!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleMs Dee Lake helped me for searching suitable properties. She followed up constantly and gave good advice. Highly recommended.
Thank you for your glowing review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMillion thanks to Ms Dee Lake. She is very nice and considerate. I am confident that I could buy an ideal house very soon with her help.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWell done Bairstow... Waiting 1,5 weeks for a viewing and the property was absolutely disgusting. They don't care about nothing!! Waste of time this letting agent.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, been on with another agent for quite awhile no sale, but Bairstow eves came along and did exactly what they would do and got the house sold in a short space of time, I would recommend there services.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bairstow Eves branch were professional and helpful. Thank you for the recommendation.Kind regards, Lucy.
5/5
GoogleI just registered my details with Dee at the Beeston branch. She was ever so helpful, and courteous. I look forward to doing business with Dee
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleIf you had to deal with this office, try your best to stay away from Callum Polak. Unbelievable attitude will show up soon after you pay.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just settled down with the help of Mellissa, she is very professional, efficient and responsible. She can answer all my questions and concerns with professional manner. I highly recommended her to anyone.
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBairstow Eves have been very responsive in helping us find a new tenant. In particular I appreciated the updates and advice from Melissa which helped us complete the process quickly and professionally.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDee helped me register with this branch, she is very helpful, providing me with lots of information on the properties available in the neighbourhood.
Thank you for your wonderful 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service from Jessica, she has really made the whole moving process that bit easier. Thanks for all your help Jessica, regards Rebecca
Many thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMellisa at the Beeston branch was so helpful to us when renting this property. She was very responsive to any questions we had. I Would highly recommend Bairstow eves.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleDee from Bairstow Eves was really helpful throughout the process of selling our property. We were really happy with the service we received from Bairstow eves and would definitely use again.PositiveProfessionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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