Trusted Agent profile · Birchington, Kent
★★★★★
252 reviews across 2 platforms
4 Station Road, Birchington, Kent, CT7 9DQ
Part of Oakwood Homes, see every office.
Oakwood Homes's office in Birchington, Kent, at 4 Station Road, is rated 4.8 out of 5 across 252 reviews on two platforms, including 70 Google reviews rated 4.7.
Every review we hold for the Birchington office, from every platform, shown as written. First names only.
5/5
FacebookDaisy is always prompt and cheerful, no matter how busy she is. She tries to match my requirements as quickly as possible and always has an informed answer when I have a question. Keep up the good work.
Thanks Paul your feedback is appreciated!
5/5
FacebookCustomer service in Ramsgate provided by Daisy and Stacy was amazing :D I rented the flat I wanted in a week! Everything went smoothly, these two wonderful women were very helpful and answered all my questions. Highly recommended.
Thanks Malgorzata - hope the move all went well ??
5/5
FacebookThis is the second time I've used Oakwood Homes and on both occasions Kate has found tenants for me. Kate and the team are professional, knowledgeable and approachable and I would not hesitate to recommend them.
Thanks Janice we appreciate your feedback. Thank you too for your valued business.
5/5
GoogleHayley was very professional but also very understanding, had to call Oakwood out for a probate valuation. Hayley is a great asset to Birchington Oakwood homes.
🙏 …
1/5
FacebookWorst managing agent ever. Been a tenant with Oakwood 7 years never missed one month. Even paid the landlord all through lockdown out the furlough. Even though we was well within our rights not to. So when I call them to tell them I am unable to work, and my partner and I have split. UC have issued a benefit cap with has meant that I got £1200, my rent being £895 and having 4 children in the house. Baring in mind I’ve worked the whole 7 years as a tenant and would probably be back at work next month latest. I asked to allow some time to get this corrected and sorted out. May possibly take until the next months rent is due. They screwed my over and instead had all my UC removed and sent to them before I could sort it out. Leaving me just £225 to feed 4 children for a month. And pay for hot water. Even though I sent the UC statement and they knew fully what they were doing. This is how they treat the tenants that regularly pay their rent and look after their houses. DO NOT RENT WITH OAKWOOD IF THEY MANAGE THE PROPERTY.
Chanele - your case has been handled in a professional manner and in conjunction with TDC. It is disappointing that you feel the way you do especially as the Landlord has been generous and waived rent due.
5/5
GoogleThe whole team have been wonderful from the first visit to now. However, I cannot rate Debbie Thwaites enough for helping to complete this process.
Thank you Audrey - much appreciated 🙏 …
1/5
FacebookHaving purchased a new build home, of which I was urged to complete on in a certain time frame, it wasn’t actually completed and so now find myself living on a building site with a vast snagging list. Having gained assurance by Andrew the director a robust review would be undertaken and a response received within 7 days I’m now getting into 3 weeks with no answers. Do I have to take it to a more formal setting? I hope not.
Hi Daniel - as you know following my update to you already, I am still liaising with the developer which in current circumstances is hard for them to complete work required. I will as promised come back to you when we have a firm understanding.
1/5
GoogleVery poor service and pravtice -was told if we offer above asking price property would be taken off the market-then told that other potential buyers would still be viewing property!also seem more interested in getting us to see their financial adviser and using their solicitors also .
Sorry to learn that you are unhappy Nigel. Your complaint is being reviewed fully. We will always allow any booked viewings to take place as best advice for our clients to achieve the right price and buyer for them. Also we have to report … More
1/5
FacebookThis shady company stole my holding deposit when the landlord suddenly pulled out of the agreement. During the referencing process, emails went ignored, I was constantly being told so and so would call me back but they wouldn't. Four people were emailing me and had contradictory information. When I pointed out the reason they gave for not returning my deposit was false, they simply changed the reason entirely. They wasted my time and stole money from me.
Good Morning Guy, can you please send me your complaint and I will begin investigations immediately. I have e-mailed you so you have my direct contact details. Kind Regards Nadina
5/5
FacebookA very helpful team, from our search for a property to getting our keys ! Always happy to help and explain things clearly.Thanks Amy for your help, we really appreciate it .
That's great to hear thanks Maggie
5/5
GoogleGreat service from start to finished from Anita and her team. Thank you
Thanks Darren - we hope all goes well for you. 🙏 …
5/5
FacebookAVOID !!!!!! Blown windows for 3 years never been fixed after renting with this company !!!! The mice issues haven’t been sorted because of another tenants hygiene problems which I have photo evidence of and nothing still hasn’t been done and to make it worse I have 2 children under 5 and all I have got from this company is I have to deal with it myself this company is a absolute disgrace , because I have complained on numerous occasions I was served a section 21 for just after Christmas thank Oakwood merry Christmas to you too !!!! Update !!! This is what I have woken up to this morning and I have informed you of this I will expect you to talk to other tenants to sort this problem !!!!
Kelly - your grievance will be looked into, but any notice served will have been on the instructions of the landlord, we do not have authority to do so.
1/5
Facebookabsolutely avoid like the plague! firstly they seem all nice trying to get you to reng their properties with empty promises "oh this wi be fixed, that will be sorted". then day of moving in absolutely nothing has been done. they them promise it will be sorted straight away. we waited 2 weeks for a hob and a week without heating or hot water in the beginning of febuary! with having 2 very very young children this was appaling! then when i complained because the works still hadn't been done i was fobbed off over and over again with the agent hannah saying she will get back to me. guess what? i had to keep chasing her as she NEVER got back to me. absolutely appalling when you actually start to dread talking to them when they make you feel bad for trying to get issues fixef wich should of been done. and then to top it all off my 9 year relationship broke down with my ex partner who was working so single mum with a 9 months old and a 1 year old had to claime benefits. never missed a payment was always reliable but because i had to go on benefits i was served a section 21! i was living there 6 months and they was fully prepared to kick me and my 2 babies out on the street. when i BEGGED for my flat hannah was so unsympathetic. when it came to me moving out well what can i say! i was blamer for absolutely everything they HADN'T done before i moved in on me! thankfully i had photographed evidence proving it was already there. they tried to take my whole deposit of £900 when the place was perfect infact i actually improved the grotty flat! luckily i won the case after appealing and it going to a decision maker. but if you read it this far you to would advoid them! i wasted £2,000 on moving into the flat making it a home ect for 6 months later to be served with a section 21.absolutely disgusting
We are very sorry to hear of your problems Stacie. This will be investigated and a senior member of our team will be in touch.
5/5
Facebookbeen using oakwood homes for a while now trying to find a new place mainly dealing with ethan but also stacy to :) ethan is such a delightful person always happy and cheery, always going out his way for us, stacy is amazing to so bubbly ! and keeps me up to speed if Ethan not around such helpful people you 2 are spot on would 100 percent recommend these guys have also dealt with daisy over the phone she is also very polite?? x
Thanks for your feedback Jodie - hope we can you find something soon.
5/5
GoogleCraig and the team at Oakwood are examples of what Estate Agents should be like. Honest, helpful and hard working.
Thanks Daniel 🙏 Hope all goes well for you. …
5/5
FacebookThey were really professional and took all the hassle out of the sale for me. All the staff were friendly, helpful and supportive. Oakwood Homes staff assessed all interested buyers and made sure that the offers made were good and had potential. I had quite a lot of interest and they met and showed all the potential buyers around. I did have to reduce the asking price, but it wasn't a surprise to me but surprisingly they rescued the sale and achieved a higher price than I anticipated. I am pleased and would happily use them again.
Thanks Graham - we hope your future plans work out well.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookVery helpful throughout - many thanks for the care and personal attention you gave to selling the house. You were always willing to "go the extra mile" to get it all sorted.John (sorry no 'photo!)
Thank you for your kind comments - always nice to know when we've got it right!
5/5
FacebookReally appreciate the swift service provide . Special thank to Stacey Cade she is very clam and cheerful throughout. Thank Oakwood for helping me find perfect home!!
Thanks for your comments Jayanti
5/5
FacebookI would just like to thank Lorraine from oakwood homes to helping us find our new home couldn't fault her at all. Lorraines help and service were brilliant.
Thanks Danielle - hope you will be happy in your new home.
5/5
FacebookThank you to Kate and daisy for such an easy process and quick communication would recommend Oakwood homes to everyone polite and very friendly. Thank you again.
Thanks Laura - hope all goes well with your plans.
5/5
FacebookSuch friendly and professional staff and Alex is being extremely helpful with my search to find a flat. Would highly recommend Oakwood homes to family and friends
Thanks for your feedback Kiera
5/5
FacebookDaisy has been absolutely wonderful. Thankyou so much for your help and support with finding me a lovely property and being so efficient and swift with all communications.
Thank you Mollie - we hope you are settling into your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oakwood Homes's Birchington office has 252 reviews across two platforms: 70 on Google, 182 on Facebook (across the whole business).
Oakwood Homes Birchington is rated 4.8 out of 5 across all 252 reviews, and 4.7 out of 5 on Google from 70 reviews.
Oakwood Homes Birchington, 4 Station Road, Birchington, Kent, CT7 9DQ.
