Trusted Agent profile · Bingham
★★★★★
120 reviews across 1 platform
23 Market Place, Bingham, NG13 8AP
Frank Innes's office in Bingham, at 23 Market Place, is rated 4.5 out of 5 across 120 reviews on 1 platform, including 120 Google reviews rated 4.5.
Every review we hold for the Bingham office, from every platform, shown as written. First names only.
5/5
GoogleReally friendly team that went above and beyond to find me a rental property after having to relocate for work recently, thanks to Ellie and James for all their help.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful communication and customer service. No manners. Don't use them go elsewhere.
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at EAComplaints@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have now let 3 properties through Frank Innes at Bingham and all 3 tenants have proved to be excellent . I cannot recommend James Green Laura & Ellie enough for their professionalism and service.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI received great support from Ellie and James during every stage of my tenancy journey. They were always friendly, professional and very patient. Prompt response to my emails and nothing was ever missed or forgotten from my questions or enquiries. Their outstanding attention to details provided me with a feeling that my move and future tenancy is in safe hands, and as a tenant I could not imagine anything better. Ellie and James are true stars. Much appreciated!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleCalsie was great and found the perfect house for us .
Debbie Barwick thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs landlords we have been using this branch of Frank Innes as letting agents for about eight years now . From the start the staff have always been extremely helpful and made us feel they have our best interests at heart. They have dealt with the inevitable minor repairs quickly and efficiently and, very importantly, with cost in mind. They have provided reasonable quotes for repairs and the billing and income invoices have always been clear and easily understood. When the need has arisen they have also found tenants for us extremely quickly and in this area too they have been very clear about the costs involved. We have been particularly impressed with Laura and James and have come to trust their judgement and expertise. Between them they have taken away much of the worry of renting out properties. We HIGHLY recommend these letting agents.
Good Afternoon, Thank you for taking the time to leave this 5* review. It is always great to see comments like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. We are happy to see that you would recommend us. Thank you again.
5/5
GoogleVery impressed by the absolutely 100% human level interaction on the sale of my property. A pleasure to deal with Mia, Louise and the team on this.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst class service from Louise and Lisa at Frank Innes in Bingham. Within two days of first contacting them I had a valuation and our house was advertised within hours. Following a number of viewings and just two weeks later I accepted an offer........Result! This was my first time selling and I needed guidance. My calls to their office for advice were always met with clear and helpful explanations. Regular communication from Louise along with frequent updates kept me informed of the progress on the sale right through to completion. Many thanks. Recommended!PositiveResponsiveness, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleEllie was very helpful throughout the application process, and the move went much smoother for it. Fast responses to questions and constant updates for any changes.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleShanae is so helpful and efficient at sorting out any challenges I have.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Sales team Lisa, Elisha and Holly were very helpful throughout my mother in laws sale. Having not moved for 55 years they were very caring with her. Thank you from the Gilbert family.
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
GoogleI recently let my property through the Bingham office and was impressed from start to finish. The local team were always happy to answer my questions and James in particular was extremely easy to talk to and knowledgeable. Nothing was too much hassle, truly exceptional customer service. Highly recommend Thanks Edward
1/5
GoogleThey don’t even deserve one star to be honest . I’ve never seen such a poor performance from an estate agency . My partner rented a house with them , wanted to put me on the tenancy so I could move in , they took the charge but never put me on the tenancy . Then on the 3rd of October handed the keys back , left the house in a better condition to what he got it in . Still waiting for the deposit , it’s been 5 weeks and they keep making some sort of excuses . Never had such a hassle to receive the deposit back. They don’t communicate at all , always have to be chased around to get any sort of information . Definitely won’t be using Frank Innes in the future
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleThe team have managed properties for us for 5 years and have always been great and helpful at sorting any issues. James Green has gone above and beyond in his help and advise and we continue to put all our properties with Frank Innes because of this. The whole office including the sales team always make us welcome and provide a great service. A big thank you to everyone.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
GoogleStarted off well - Glen being a great agent and the sign up process swift and efficient. HOWEVER. Having moved out the property beginning of January I am still to receive my deposit back despite numerous requests which all appear to falling upon deaf ears. I am very shocked at the unprofessionalism here and even a threat of this review here clearly did not do the trick. If you are looking for a swift check out procedure avoid, you will have a nightmare getting your deposit back.
Good morning Edward, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleThis is by far the worst customer experience I have had. No accountability... Then the complaint procedure is them investigating themselves. Everyone has been covering for the next person. They drag the complaint process as long as possible but don't take responsibility anyway. Stay far away from this agent!!!! Photos of our rental will follow soon.
Hi Fathima, I am sorry to read that you had the need to complain and note that you have completed our in-house complaint process. As a large company we do undertake our own investigations into complaints, however, such undertakings are undertaken by a team separate from the office you have concerns about. Our in-house complaint processes are established in line with the expectations of The Property Ombudsman and the ability to escalate your concerns to this independent ombudsman will have been provided within the final viewpoint you would have received. Kind regards, Scott @ Customer Care
1/5
GoogleI own a house that is rented through this company, I would not recommend them to anyone. The tenants have never paid on time, and have been served notice to vacate the property but the Frank Innes office have done nothing at all to assist me in the process, including not informing me that the tenants are still in the property one month after they should have vacated. There have been no property inspections for years and the house is now in a terrible state and will need full renovations.
5/5
GoogleExcellent Team. Always responsive and act quickly. The team at the rent department ( James Michael ) and sale department ( Tony Sharon) and repair team ( Sue Ford + Her team) are the best I have seen. Well done and Thank you.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery impressed with the service provided, particularly by Ellie-Mae and also her colleague in the Southbourne branch who helped us with the verification process. We would happily recommend them to others.
Thanks Leslie for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie and James were great 👍 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a property through the Bingham office and couldn’t have been happier with the service provided, James dealt with my application start to finish and was polite and professional at all times. His local knowledge of the area was very helpful and reassuring during the process and I’d highly recommend the Bingham branch to anyone out there wishing to live around herePositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleGreat experience with frank innes and most importantly, Calsie. Nothing has been too much effort for them and their responses to all our questions and form have been so quick. Incredible service
Abigail Wood thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleA Brilliant and professional service from Louise and Lisa , They both went above and beyond to make a stressful time run smoothly. They didn't only sell my house (very quickly) but were constantly in contact myself and solicitor's on both sides giving progress updates .Couldn't have gone through this without there help and support.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave been a landlord for 20 years, Frank Innes have always done a great job in sourcing tenants and the service they provide to both me and my tenants is excellent, from Kathryn in the Bingham branch, with her experience and knowledge of both tenant's requirements and the property market through to the Property Management and Renewals teams.
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Bingham office has 120 reviews across 1 platform: 120 on Google.
Frank Innes Bingham is rated 4.5 out of 5 across all 120 reviews, and 4.5 out of 5 on Google from 120 reviews.
Frank Innes Bingham, 23 Market Place, Bingham, NG13 8AP.
