Frank Innes Bingham reviews

★★★★★ 1/5

Google

We booked in with this agency to view a property and asked if we could move the viewing to an earlier to due to other commitments. We were then sent a postcode for the property which took us to the incorrect address. The agent called us and we explained that their postcode had sent us to the wrong location and that we were a few minutes away. We used the Rightmove property location map to find the address and were 7 minutes late. The agent answered the door and told us we would now need to wait 5 minutes as another viewing had turned up early. We waited for 15-20 minutes before knocking on the door again and explaining that we booked it for a specific time due to other commitments and were told very rudely "well, you were late" to which I replied "yes, by 7 minutes" and was then told to wait outside again. I also had my two young children with me and because she refused to wait, we could not view the property we had made the trip to see. Needless to say the agents attitude as a representative of this company has made us never want to deal with this agent again.

Jessica · 27 July 2024

★★★★★ 5/5

Google

From the initial meeting with Sharon and Michelle dealing with my sale, I have to say it has been of the upmost efficency. What I have found is that I get regular feedbacks and my emails/messages are answered in a timely manner. Very friendly team, Thankyou

Rachael · 26 September 2025

★★★★★ 5/5

Google

We would highly recommend using Frank Innes to anyone thinking of buying/ selling a property. Lisa & Louise have guided us through the entire process and made what is usually referred to as one of the top five "most stressful" things you will do in your life, an easy experience. Cant stress enough how stressless they made our lives. Thanks Ladies xxPositiveResponsiveness, Quality, Professionalism, Value

Bev · 25 August 2021

★★★★★ 5/5

Google

We recently let our property with Frank Innes and the service was outstanding. We dealt with James and Sam predominantly but the entire team were professional and responsive at all times. We've worked with other agents but this is the first time we've felt that we were in the hands of professionals. (The name is a pseudonym but I am a real person!)

Hayley · 24 October 2021

★★★★★ 5/5

Google

I Recently moved home through letting agents Frank Innes, the whole process happened very quickly and easily, with the help of a young lady named Calsie from the Bingham office. She was very attentive in guiding me through it from beginning to end. I had no problems reaching her whenever I had a question or query and a slight hiccup we came across (my error on some paperwork) was easily resolved. I would be more than happy to use them Frank Innes in the future and will definitely recommend them to friends and family.

Cassie · 26 May 2024

★★★★★ 5/5

Google

Honestly couldn’t recommend Frank Innes enough! Michelle and Alfie at the Bingham Branch have been so friendly, helpful and easy to talk to. Nothing is ever too much trouble and they’ve always kept us updated which has reassured us. …

Lewis · 26 October 2025

★★★★★ 5/5

Google

We recently let our property with Frank Innes and the service was outstanding. We dealt with James and Sam predominantly but the entire team were professional and responsive at all times. We've worked with other agents but this is the first time we've felt that we were in the hands of professionals. (The name is a pseudonym but I am a real person!)

T · 6 July 2021

★★★★★ 5/5

Google

We recently let our property with Frank Innes and the service was outstanding. We dealt with James and Sam predominantly but the entire team were professional and responsive at all times. We've worked with other agents but this is the first time we've felt that we were in the hands of professionals. (The name is a pseudonym but I am a real person!)

Talula · 31 May 2021

★★★★★ 5/5

Google

We have had our house on the market with Frank Innes after 25 years of living in the same property, we have been dealing with Michelle Martinazzoli at their Bingham office we have found her extremely supportive and helpful, never showing …

Louise · 26 September 2025

★★★★★ 5/5

Google

Frank Innes Letting Department in Bingham offered a really great service to me when I rented a property through them in November 2020. I was relocating during the second lockdown and they were so helpful, efficient and crucial in helping me move closer to my family. Special thanks to Sam who answered my many questions. Highly recommendPositiveResponsiveness, Professionalism

Jemma · 25 August 2021

★★★★★ 5/5

Google

Really hard working staff who made a brilliant effort throughout the sales process up until we eventually completed on our home. Even though then were working for our sellers and not us as the buyers, they were so helpful throughout the process and really helped move things along by putting pressure on some ridiculously slow solicitors. Ellie-Mae in particular was brilliant! Thanks Frank Innes!

Megan · 4 November 2024

★★★★★ 5/5

Google

Calsie has been extremely thorough throughout the whole process. She was proactive and even contacted me when she knew an ideal property was becoming available. Always on hand to help and always delivered on promises.

Clarissa · 27 October 2023

★★★★★ 5/5

Google

Michelle is a credit to herself and Frank Innes. Old school estate agent who asks the right questions and matches you properties, even ones who we originally dismissed. Top draw Estate Agent

Christopher · 22 May 2025

★★★★★ 5/5

Google

Calsie, Ellie and the team were so helpful, friendly, and well-informed throughout the whole process. It made house-hunting very easy. A note for LGBT+ couples: we found the process and company very LGBT+-friendly/supportive.

Chris · 24 September 2023

★★★★★ 5/5

Google

We had a really positive experience with Frank Innes Bingham. From Sharon's initial valuation visit, the professional photographer and communication with Ellie throughout the sale process, we couldn't have asked for better. Thank you again!

Charlotte · 26 August 2025

★★★★★ 5/5

Google

Thanks Calsie for making the process of renting the house so easy..you were amazing 👏 …

Maureen · 25 July 2024

★★★★★ 5/5

Google

Excellent team! Ellie and the team were brilliant and helpful from the first viewing up until I picked the keys up! Thank you so much!

Katie · 27 January 2024

★★★★★ 5/5

Google

I have both rented and bought my first home through Frank Innes in Bingham, and they have been nothing but exceptional. Mia was so helpful and informative, and got back to me very quickly when I had any questions. Thank you!PositiveResponsiveness, Professionalism

Siân · 25 August 2022

★★★★★ 5/5

Google

I couldn't be more pleased with the service I received from Sharon, Michelle, and Alfie. From start to finish, they were professional, proactive, and truly dedicated to marketing and selling my property. Their communication was excellent throughout the process, and they made everything smooth and stress-free. Thanks to their hard work and expertise, my property sold quickly and at a great price. I highly recommend them to anyone looking to sell their home.

Blair · 2 May 2025

★★★★★ 1/5

Google

Terrible service. No accountability. Do not deserve the 1 star rating. Moved into a place that was filthy, mould everywhere, many broken things, dog fur all over the house, terrible smell, paint stained tiles, broken tiles, personal belongings of previous tenant still there. They refuse to take responsibility and have tons of excuses. I had to find the owners of the property to let them know what was going on. Now the owners are also in a dispute with them. Frank Innes still not taking responsibility. Absolutely shocking. Their audacity is unbelievable.

Lino · 17 May 2023

★★★★★ 5/5

Google

Excellent service from Michelle whilst buying my new flat recently. Very prompt and friendly and always willing to chase which was important in this case! Overall great.

Sophie · 26 September 2025

★★★★★ 1/5

Google

They have no sense to being professional. They literally kicked me out of the house in the middle of tenancy. Now it’s been 49 days they still haven’t returned my deposit. If I call the agency they ask me to talk to the landlord who has blocked my number and when I manged to call from another number landlord said its agency responsibility and the James from agency is not even taking my call whenever I call he will call you back and I don’t receive any calls. I want my deposit back.

Jasmine · 1 April 2023

★★★★★ 5/5

Google

Excellent service, very helpful, always available to talk and answer questions.

Sam · 26 January 2026

★★★★★ 5/5

Google

I have found Frank Innes in general to be professonal and friendly. Moreover, proactive in their approach and always keeping in touch. Thank you.

Louise · 26 September 2025