Every review we hold for the Bilston office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not use Robertson Homes
Do not use Robertson Homes. Absolute disgrace. Cannot be trusted. Failure to complete work on time. Dishonest. Constant lies. No communication. No commitment. Work behind schedule. Don’t support the community. Put Profit before anything else. I cannot stress this enough - Do not use Robertson Homes.
Sean · 10 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotExcellent Show Home Customer Service
I recently viewed Robertson’s show home at their Lambton Park development in the North East of England. The customer service was second to none and the build quality across the development was fantastic. A great experience.
Glenn · 13 November 2024
★★★★★ 5/5
TrustpilotExcellent sales team who were very…
Excellent sales team who were very helpful and kept us up to date regularly on how things were proceeding
Mr · 15 June 2025
★★★★★ 5/5
TrustpilotNew home on Wynyard Estate…
We have recently completed on our new Robertson home at Wynyard Estate and throughout the whole process we had fantastic support from Dawn and for the home demo with Mike and Steve as well!
DAVID · 20 December 2022
Agent replied · 11 June 2024
Hi David,Thank you very much for your great review and congratulations on moving into your new home, we wish you the very best!We are delighted to hear about the service you received from the whole team at Wynyard and hope you love living in your new home.Many thanks,The Robertson Homes team
★★★★★ 1/5
TrustpilotI think a one star is being generous
I think a one star is being generous. my disabled sister has been plagued by faults in her build at Winchburgh.The customer care team simply don't care.Shocking service and would never recommend this house builder. If they spent less on fancy brochures and more on getting their act together that would be a start.
Crawford · 20 November 2023
★★★★★ 5/5
TrustpilotHaving recently moved into our new home…
Having recently moved into our new home at Hamilton Heights, we have had excellent assistance and help with any help queries regarding our home from William, he is always courteous and helpful whenever I've contacted him.
Bee · 22 October 2024
★★★★★ 5/5
TrustpilotWalk round Lawrie Garden Room
Had a walk round our new build home today with Russell, site manager. He was extremely friendly, welcoming and helpful. We were delighted to see how our home was progressing and how stunning it all looked. The build is to an exceptional standard and we cannot wait to move in!
E · 13 February 2024
★★★★★ 1/5
TrustpilotRobertsons have failed to deliver
Robertsons have failed to deliver, Dargavel primary should have been ready by Aug, 2 weeks before school finishes we hear it’s going to be delayed until at least October. It’s an absolute shambles. Our kids have been through enough setbacks in the last year.
Ann · 10 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotBest Home Ever!
Visited Lionfields site at Lambton today. This is the best home ever! I would love to live in a house like this. The house is huge and the surroundings are beautiful. I feel like I’m in the countryside.
Ava · 10 August 2024
★★★★★ 5/5
TrustpilotRobertson Homes - 1st class show home
Show home was amazing, the attention to detail and finishing was second to none. You can see that a lot of time and dedication has gone into this from the whole team. 1st class Robertson homes well done
Mrs · 10 August 2024
★★★★★ 5/5
TrustpilotGreat development with the most stunning homes.
Great development with the most stunning homes located in Lambton Park.Amazing quality homes and the attention to detail in the show homes is second to none. The team at Robertson’s are fantastic!
Mae · 13 November 2024
★★★★★ 1/5
TrustpilotNO DEPOSIT REFUNDED!!!
Still waiting for my reservation deposit and bi-fold refund!! It's been 2 weeks now and I have still not received my money - you have my bank details and you still have my bi-folds deposit - please refund both ASAP
Kristin · 27 August 2021
Agent replied · 11 June 2024
Hi Kristin,Having investigated this internally, we understand this is now resolved.Many Thanks,The Robertson Homes Team
★★★★★ 5/5
TrustpilotWow !
Wow !! Super impressed with the Stuart Show home @Lionfields, Robertson’s new development at Lambton Park. Top quality , fantastic attention to detail and so spacious. Congratulations to all involved. An exceptional home in a stunning location.
Oxenham · 10 August 2024
★★★★★ 5/5
TrustpilotGreat Service !
We are very happy with the service provided by Fraser and Diane at Glenburn Manor Jackton. They have both been very helpful and professional during our journey to our new house with Robertson Homes. Would highly recommend.
Joseph · 20 December 2021
Agent replied · 11 June 2024
Hi Joseph,Thanks so much for your 5 star review and recommendation! We are delighted to hear you've been very happy with the service given by the team at Glenburn Manor. We wish you all the best with your journey.Many thanksThe Robertson Homes team
★★★★★ 1/5
TrustpilotNo commitment
Robertson Homes have not met their commitment to build Dargavel Primary School on time for August 2021.Edit in reply to the below: Could you direct me to where I could leave a negative response for Robertson Group, Education Sector?
Tthomas · 11 June 2021
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
★★★★★ 5/5
TrustpilotAbsolutely amazing house
Absolutely amazing house. The finish is 2nd to none. This is the 2nd time I’ve viewed a Robertson home and both times I’ve thought they were remarkable. Can’t wait til I can call one home
Mary · 10 August 2024
★★★★★ 1/5
TrustpilotAwful Customer service
Writing this review after our final snag has just been completed nearly 3 years after moving in.
NC · 24 April 2025
★★★★★ 1/5
TrustpilotIf I could give zero I would all they…
If I could give zero I would all they do is send someone to look at our snags agree they are wrong need sorting and then a few months later send the same person to do the same thing again nearly 2 years on and still our house is a joke !
Samantha · 11 August 2023
★★★★★ 1/5
TrustpilotDon’t spend you hard earned money on these homes
Awful homes, won’t take ownership of issue
Mrs · 12 August 2025
★★★★★ 5/5
TrustpilotSite visit
Site visit. Got to look round our new Laurie garden room today with site manager, Russell. He was very accommodating and gave us some insightful information about the build and the site. He was approachable and communicated well. Delighted with the staff at Robertson!
Craig · 14 February 2024
★★★★★ 5/5
TrustpilotROBERTSONS is a 5 star house builder
ROBERTSONS is a 5 star house builder, after visiting the new show home today at Lambton, I am blow away, best show home I’ve layed eyes on.
Shannon · 13 November 2024
★★★★★ 5/5
TrustpilotHighly recommend Robertson homes
Highly recommend Robertson homes. They are very knowledgeable and offer a great range of sales schemes to help with selling your property allowing an easy move into your new home. They offer high quality well thought out properties
Alexandra · 18 March 2021
Agent replied · 11 June 2024
Hi Alexandra,Thank you very much for your review, it's great to hear feedback on your experience.Best wishes in your new home!Many thanks,The Robertson Homes team
★★★★★ 5/5
TrustpilotNos 4 Lionfields Lambton
Great team who are always there to help and support you. Minor hiccups sorted immediately and professionally. Stunning properties with an excellent build quality.
Alan · 20 December 2024
★★★★★ 1/5
TrustpilotShocking build quality
Shocking build quality, dreadful after-sales support, issues and defects take months to remedy. Wherever you look there's evidence of penny-pinching and corner-cutting in these new builds. To anyone who's considering buying from Robertson Homes - 'Caveat Emptor.'
AlanHH · 16 March 2021
Agent replied · 11 June 2024
Hi Alan,Thanks for your feedback. We're sorry to read about your experience, could you please email full details of your situation including the development name and plot number to homes.reviews@robertson.co.uk?Kind regards,The Robertson Homes team
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