IMS Property Solutions reviews

★★★★★ 5/5

Google

Lynsey was fantastic to work with, professional whilst down to earth and personable, she has made the rental process smooth and easy. Highly recommended!

Steve · 19 December 2024

★★★★★ 4/5

Trustpilot

Payment and account mix up but now resolved

I have one account with Calendly but they have been collecting two monthly payments from me for 6 months now. I have emailed billing at Calendly several times and customer support but I've still received no response, acknowledgement of my emails or a refund. I am not impressed. I am sure that Calendly have worked hard on getting new customers but sadly they will lose them if they don't get their act together and address payment issues I am pleased to say that Calendly resolved this issue for me and refunded the overpayments made. I was emailing them from the email address that my Calendly account uses but their billing department were replying to an old email address that is now defunct! This is why I was not getting any response. Not sure why nobody responded to the email address I was sending emails from! Their accounts department should have automatically been updated with the correct email which is something they need to look at. I have changed my review rating from 1 star to 4 stars because as soon as this was rectified they issued the refund immediately. Overall I like Calendly and I will be staying with them for now providing I am only making one (not two) payments each month;)

Adam · 1 August 2024

★★★★★ 5/5

Google

Lynsey is amazing. She understood my requirements, found me the right place in short order and then managed the process so slickly that my tight timescales were met. She went above and beyond to make things happen and I would strongly recommend using her services. Thanks Lynsey !! 👍 …

Ben · 20 June 2023

★★★★★ 5/5

Google

I have recently moved into my first rental property where I’ve had a numerous of question, queries and a couple issues, but have had them all answered and dealt with efficiently and even out of hours by one of IMS’ team members Victoria. She was always happy to help and has made the first stages of the process and moving in very easy.

Zac · 18 March 2025

★★★★★ 5/5

Google

Lynsey and her team went above and beyond to deliver excellent service- running us a house key late on Friday night (massively out of hours). Their dedication to delivering the best service is commendable! I would only recommend this estate agents in Bicester! Thank you again x

Jade · 24 August 2023

★★★★★ 5/5

Google

I have been able to find my dream house thanks to Lynsey and the IMS team. A very big thank you to you all for your support in making the process so easy and enjoyable. I especially appreciate the fact that you guys are very respectful/professional and you always go the extra mile to help. I will definitely recommend this agency to anybody out there who is looking to rent!

Mimi · 20 June 2020

★★★★★ 1/5

Trustpilot

Sleazy Company

I don't usually have problems with companies and online services, but Calendly is a symbol for a piece of s*** service.They charged me for a subscription I canceled ages ago, for money I don't even have, and they refuse to even look at the evidence, or respond to me.I tried their support page but it conveniently NEVER LOADS.

Dumpa · 6 October 2024

★★★★★ 5/5

Google

Lyndsey has been amazing in helping me find a new house in these interesting time! She was able to find me a property and move me in as quickly as possible. She's great at responding to all enquires and getting back to you as quickly as possible. She really cares about people which is a lovely change. I would highly recommend her to anyone looking to rent!PositiveResponsiveness, Quality, Professionalism

Seren · 20 June 2020

★★★★★ 5/5

Google

I cannot recommend IMS enough for selling your home. Lynsey is very knowledgeable and professional, from the valuation to the sale of our house it has been a stress free experience. Having experienced other agents I can say I wished I had used them before. Absolutely first class!

Judy · 20 June 2023

★★★★★ 1/5

Trustpilot

I have had an awful experience

I have had an awful experience. As it stands right now, I have paid the annual fee and yet have no paid account because apparently you cannot merge teo accounts so I was told to remove the paid account and they will add it to the free account. However that did not happen and now I have a free account - no paid account but an invoice and a credit card bill. I have attempted through the bot to resolve this and yet nothing there’s no phone number, there’s no human contact just me out $130 and a waste of two hours not to mention the time that I had set aside to set up new events and cannot do that. When will companies learn that if they rely solely on email and electronic ways to communicate with customers they’re going to lose at some point there should be a way to escalate to a human. No thank you. There are too many other options out therejune 6, 2024 update: I did get a full refund and while it wasn't the best experience at least I was able to get my money back.

Lorna · 6 June 2024

★★★★★ 1/5

Trustpilot

I received a notice to the wrong email…

I received a notice to the wrong email that I would be billed for my annual fee. Keep in mind I had changed my Calendly email in Calendly to a different email. I am in the process of setting up Highlevel and their calendar services. I don't need Calendly. Had the email been sent to my email on file, I would have caught this. But...it wasn't. They have no number to call that I can find. Their chat bot is ai, can't get a real person and I am afraid they have lost me for good. I have used them for years, bought a CRM that has a calendar system, however with this practice of being charged and no refund, you have lost a future customer. Too bad. Send me the notice email to the actual email that I have changed to in my account. Your mistake Grammarly. Charged this morning, out $144 with no other options. Bad customer policy.

Claudette · 5 June 2024

★★★★★ 5/5

Google

Having used IMS to sort the mortgage for our first home a few years back when we decided to sell it just made sense to ask them again. All the process was hassle free, communication was very open and we were kept informed all through the process. Now we are looking forward to moving into a new home. Thank you Lynsey 😊PositiveResponsiveness, Quality, Professionalism

Alina · 20 June 2021

★★★★★ 5/5

Google

Thank you to Michelle, Lynsey and all the girls in the office for all your help with my life changing purchase. You have gone above and beyond in helping me with all the legal and technical support and I will always be grateful. Many thanks. Paul S.

Paul · 20 June 2023

★★★★★ 5/5

Google

GREAT EXPERIENCE I had an amazing experience with IMS Bicester. They were all so welcoming and friendly, Lynsey was absolutely amazing and helped me find my place and always keeps me updated it is such a lovely person. I strongly recommend this agency. Thank you so much

Anita · 20 June 2023

★★★★★ 1/5

Google

I would like to express my dissatisfaction with the treatment we have received from this agency. After we began raising questions about maintenance issues, they abruptly decided to give us a two-month notice to vacate the house. This seems like a clear act of discrimination against us for simply seeking proper maintenance. Furthermore, they are now withholding 50% of our deposit, claiming it is for damages that existed before we moved in. When we requested the signed inventory to verify these claims, they refused to provide the documentation. This is the first time in nine years that I have faced such an unfair and frustrating experience.

Tiago · 22 May 2024

★★★★★ 5/5

Google

Since the beginning of this process, IMS have been nothing but brilliant! Keeping us regularly updated, completing all tasks in a timely manner, liaising with the estate agent selling the property we are purchasing and even negotiating prices for us! Not to mention they sold our property in record time of 9 days! We are beyond grateful to everyone at IMS, for organising our mortgage, to selling our property, organising our solicitors and supporting us to purchase our next property. They all bend over backwards to make sure everything is perfect and hassle free for there customers. Brilliant team, brilliant service and we would recommend them to any of our friends and family. Thank you sooooo much!

Ellie · 22 May 2024

★★★★★ 5/5

Google

I dealt with Lynsey Gorgen at IMS and she couldn’t have been more helpful. She was always at the end of a phone if I needed any confirmation or advice. I would highly recommend IMS

Carolyn · 21 March 2024

★★★★★ 5/5

Google

I was in a huge rush to find somewhere very quickly before I departed my current property and was stressed to find somewhere suitable fast, I dealt with Lynsey and Sara, I viewed the property on Tuesday and had a mover in date within a week! so efficient an professional throughout would highly recommend this company to anyone ! Thanks again Olii

Olii · 20 June 2021

★★★★★ 5/5

Google

My girlfriend and I used IMS to purchase our first home. They were brilliant throughout the whole experience. Lynsey, Michelle and the team made everything easy for us, which was important to us as first time buyers. They were always very friendly, happy to help and replied instantly to any queries we had. We cannot recommend them enough :).PositiveResponsiveness, Quality, Professionalism, Value

Calum · 20 June 2021

★★★★★ 5/5

Google

I have been looking for a rental for sometime now, I have been dealing with Lynsey at IMS, I found her very professional, she has gone above and beyond to find the right property for me! I highly recommend.

Harry · 22 October 2025

★★★★★ 2/5

Trustpilot

Calendly has zero customer service when…

Calendly has zero customer service when you need it. Chat is not helpful and there is no way to talk to a person. You can ask for support and then wait for them to contact you by email. I waited 11 days for a response and had resolved my issue by then. Today when I lost a client because of a glitch in Calendly's system, I tried to contact them to let them know and was reminded of how useless their customer service is. There is no way to delete incorrect or old email addresses from the booking system when you want to book a client meeting, so when my client changed their email address, I was not able to delete the old one, leaving two in the system. This is confusing and creates an extra step, if I remember to check, to be sure I use the correct email address. At one point I was given a long series of steps to remove incorrect or old email addresses from their system, but the steps were not detailed enough and I got lost in the process. I use Calendly to save me time and to simplify, so tedious steps to make what should be a simple process of deleting or replacing emails were too advanced for me to complete on my own. If I could have support explain the steps and walk me through them by phone, I would have the issue resolved and could have given Calendly a better rating. I will also add that there are times I want to book a session when I have time blocked out, but Calendly doesn't allow you to choose in the moment if you want to override and book anyway. You have to go back to another page, make a change, create a date override, and then book a session. This is an arduous process and takes extra time and thought to complete.

Kristen · 29 March 2023

★★★★★ 5/5

Google

This was the very first time we rent a house in the UK and we were very anxious about the whole process. Lynsey and Abigail were extremely helpful in every single stage of it and guided us through. IMS made it very easy for us.

UTKU · 20 June 2023

★★★★★ 2/5

Trustpilot

All good until my links with payment…

All good until my links with payment stopped working and problem has not been solved and there seems to be no idea as to when it will be solved. For me it's always been a really great tool, but this is a great inconvenience as I had to find a new system and reporgamme all my weblinks. Frustrating that they have not put a time line on this.

Beatrice · 17 November 2025

★★★★★ 5/5

Google

I’ve had a fantastic experience with IMS Property Group. Everyone has been wonderful, and Lynsey in particular deserves special thanks. I can’t recommend them enough.

Jasmine · 16 February 2026