Every review we hold for the Bicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just sold our house with IMS Property Services after being on the market with them for just under a month.
We switched from another local estate agent who were not providing us with the level of service we were expecting, with only 1 viewing in a number of weeks (it was just as lockdown was being lifted but we knew many other agents were working and getting plenty of viewings for their clients) and not nearly enough contact from them.
We met with Lynsey who was very confident she could sell our house quickly and for the price we were asking so we decided to switch to IMS.
Before we were even listed on Rightmove Lynsey had started getting viewings booked and we had no end of interest and viewings.
Lynsey kept in regular contact with us (pretty much daily! 😁) and would give us feedback immediately after every viewing which was great and we really appreciated being informed.
We would definitely recommend IMS to anyone looking to sell their home if you want fast results, regular contact and also at a great, low fixed price!
Thank you Lynsey and the team ☺️PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 25 August 2020
Agent replied · 19 June 2024
Thank you Hannah for this utterly awesome 5 star review! It has been such a pleasure to look after yourself and Danny and to get your house sold 🏠 we are so happy that you chose us to market your property 😊 We were so pleased to save you time and money! Good luck in your new home, we wish you all the best xx …
★★★★★ 5/5
GoogleWe first contacted IMS on Easter Sunday and were so grateful to have received a reply straight away to book in for a valuation. After meeting Lynsey we knew that she put her heart and soul in to the company and put vendors first! After a quick exchange of contracts and great communication regarding interest and viewings, a month later Lynsey got us the best offer possible! Couldn’t recommend IMS highly enough especially Lynsey!PositiveResponsiveness, Professionalism
Gemma · 25 August 2021
Agent replied · 19 June 2024
Thank you Gemma for such a fantastic review, our clients are at the heart of everything we do, we just want to provide the best possible service to you, with the least amount of hassle! We are thrilled that we have been able to achieve that for you 🏡 …
★★★★★ 5/5
GoogleI've dealt with Michelle and the team at IMS for over 10 years. In that time they've helped me, family and friends find the right mortgage product in an easy, efficient and friendly manner. I've also dealt with them as a landlord where they've helped me find tenants for my property. They way they deal with customers (whether you're a mortgage customer, a landlord or a tenant), is simply unrivalled. The culture is fantastic across the team and they make it an enjoyable experience every time. A special shout out to Michelle, Jasmin and Lynsey who I've had lots of dealings with over the years. Always a pleasure!
Daniel · 20 June 2020
Agent replied · 19 June 2024
Thank you Daniel for your lovely review, it has always been an absolute pleasure working with you! We are excited for your new venture 😃 …
★★★★★ 5/5
GoogleWe are so pleased to have placed our house on the market with IMS. Nothing but a professional service from start to finish and a very speedy sale, Lynsey has been fantastic all the way through, keeping us regularly updated and sealed the perfect deal for us, which we are ecstatic about.
Apart from selling our property we currently live in, we also let our other property we have through IMS, and I can not recommend them enough.
And furthermore, Michelle and Jasmin who we have dealt with for years on the mortgage side of things, always a top service.
When it comes to anything to do with properties, IMS can deliver for everything under one roof, they are highly recommended by us!!!
Sandra · 20 June 2020
Agent replied · 19 June 2024
Thank you so much Sandra for your lovely review, it is always a pleasure working with you! We are so pleased that we are able to make the transaction of moving home a stress free one! Thank you for supporting us and being such a loyal customer 😊 …
★★★★★ 1/5
TrustpilotI no longer have access to my old email…
I no longer have access to my old email / domain and calendly support refused to recover my account / update email claiming they cannot verify me, although my previous account shows clearly on the URL my full name and my photo, and I sent them my passport that matches my photo, and they still refused to help recover access saying their security procedures don't allow it.
Emil · 20 March 2026
★★★★★ 5/5
Google5 star service - the 6th star being Lynsey (& the Team) at IMS in Bicester! Truly personalised, professional and friendly service throughout the letting process.
My husband took a gamble in finding our dream home while I was on vacation and it's safe to say he was guided well in his choice!!!
Thank you Lynsey & Team for your assistance and ensuring our marriage continues to blossom in our lovely new home ;)
Marsha, Mark & Victoria Foster
Marzena · 20 June 2020
Agent replied · 19 June 2024
Thank you so much for the lovely review! It has been an absolute pleasure helping you 😊 …
★★★★★ 5/5
GoogleLynsey was very welcoming and easy to chat to. She made the handover of keys and even viewing the property a lovely experience!
Erin · 26 March 2025
Agent replied · 18 May 2025
Thank you so much Erin for your lovely review, it has been a pleasure working with you!
★★★★★ 5/5
GoogleI’ve always had a positive experience with IMS when renting my property out. They made the entire process of renting out my home seamless and stress-free. Their team was professional, highly responsive, and found high-quality tenants much …
Karen · 16 February 2026
Agent replied · 19 June 2024
Thank you so much Karen for your lovely review! It has been such a pleasure to work with you and let your property out 😁 …
★★★★★ 5/5
GoogleI cannot praise IMS highly enough. The experience of being a customer is more like dealing with a property manager from Germany or Switzerland than the United Kingdom. IMS is the model that other estate agents should follow.
Andrew · 16 February 2026
Agent replied · 16 April 2026
Thank you so much Andrew for your wonderful review! It honestly has been our pleasure to assist you!
★★★★★ 5/5
GoogleThe sale of my property had a few challenges, particularly with arranging viewings due to a difficult tenant, but Lynsey handled everything professionally and with patience. She kept me informed throughout and worked steadily to find a …
Tracey · 16 February 2026
Agent replied · 16 April 2026
Thank you so much Tracey for your lovely review, we are thrilled that you were pleased with the service and thank you for recommending us to others, it was an absolute pleasure to work with you!
★★★★★ 5/5
GoogleI could not recommend Abbi and Holly enough. Both were so informative, completed the process swiftly and kept us updated every step of the way. Both helped with our queries and gave clear answers. The process was super speedy. Two really friendly, lovely ladies. Couldn’t have asked for better advisors, will 100% recommend to friends and family.
MeeraP07 · 20 June 2023
Agent replied · 19 June 2024
Thank you so much Meera, for your lovely review, it has been a real pleasure, all the best in your new home 🏡 …
★★★★★ 1/5
TrustpilotDO NOT USE THIS SERVICE!!!
DO NOT USE THIS SERVICE!!!! Their cancellation on their website doesn't work and they will keep taking money from you!! I tried to cancel weeks ago and emailed them because it wasn't working. They kept attempting everyday to take money out of my account even after I told them to stop. In their contract it says they don't give refunds. DO NOT SIGN UP TO THIS SERVICE!!!
Ashlie · 9 March 2026
★★★★★ 1/5
GoogleNot good service at all. They can’t even find the property they are managing when they need to carry out an inspection (if they even bother to show up in the first place). Also, after repeatedly making them aware I cannot take calls during my work hours they still just continue to call you.
Two years with IMS and all they care about is the landlord and their pockets. Any prospective renters, I implore you to take pictures throughout your tenancy and to not allow them to take you for a fool. They WILL try to take you for as much money as they can and will play games by holding your deposit ransom. Do not yield and follow the proper channels, TDS will get you your money back and teach these fools.
Vicky · 3 October 2024
Agent replied · 24 October 2024
Hi Vicky,
As you’re aware an inventory was conducted when your tenancy commenced and again when it ended, by an impartial 3rd party company. They note where the property has not been returned to the standard in which it was handed over and where liability lays- general wear and tear, landlord responsibility or tenant responsibility. IMS act as a mediator between the two parties. The landlord has provided you will all receipts for the work that was needed to be returned to original standard that came under your responsibility, and in this case they paid for the labour of repairs and were only requesting the materials be paid for by yourselves, which we believe to be fair. As you requested when we first approached you this went to the TDS adjudication service, which again is an impartial process, however always you’re welcome to contact us during office hours to try and come to a resolution ahead of this.
★★★★★ 5/5
GoogleWe have recently completed on the sale of our property which was brought to market and sold by Lynsey.
Lynsey was absolutely fantastic from the very beginning. She was approachable, friendly, informative and knowledgeable. We wouldn’t hesitate to recommend Lynsey and IMS to anyone looking to sell, buy or mortgage 😊
Gemma · 23 September 2023
Agent replied · 19 June 2024
Thank you so much Gemma for your lovely review, it was such a pleasure to ensure that we looked after you for everything! You were delightful to work with and I am so happy you moved to your dream home! We look forward to working with you again!
★★★★★ 5/5
GoogleIMS offer an extremely efficient, friendly and comprehensive service. They respond promptly and precisely to all communications, are quick to keep us informed of any issues/developments and are proactive whenever possible. IMS let our …
Elizabeth · 16 February 2026
Agent replied · 19 June 2024
Thank you so much Elizabeth for your 5⭐️ review, we are thrilled you chose us to let your properties and even more thrilled that we let them so fast 😁 we look forward to looking after your portfolio 🏡 …
★★★★★ 5/5
GoogleOur experience with IMS has been absolutely amazing. We have just bought our first house and every step of the way they have been incredibly helpful and supportive, from the initial viewing with Lynsey who was so incredible, right up to completion. They have assisted in arranging a solicitors (who were also fantastic) and a surveyor for us when we weren’t sure where to look. They truly have been exceptional and are so easy to speak to, and after challenging experiences with other chain estate agents, I am so grateful that we found our home through IMS, I would have been so lost without them. Tracy has always been at the other end of the phone every time I’ve had a question and been so eager to help us, she has also been celebrating with us every step of the way and you can really see how much they care. I cannot recommend IMS highly enough!!
Lucy · 24 September 2024
Agent replied · 24 October 2024
Thank you so much Lucy for your lovely review! Such a pleasure to work with you ☺️
★★★★★ 1/5
TrustpilotPoor product with limited functionality
* Poor (non-existing) customer support. The AI assistant is useless; there was no way to speak to a human. * All the agents I talked to either have no clue or say that it is not possible. * Confusing & frustrating interface: limited functionality hidden in confusing, non-intuitive terms.* No clear online help. No way to click for help for a specific topic. The available help on the website is generic and simplified. No help on how to set specific events. * Sunday is imposed always as the first day of the week.* You cannot edit an one-off meeting even when your availability changes* You cannot offer a slot on top of an existing event withoug disabling calendar sync. This is useful when you want to set an important meeting (eg job interview) over a less critical one (take the trush out)* You cannot set a meeting outside working hours without setting a 24-hour working day. This is essential for setting social meetings (e.g. going for work dinner) or setting meetings with different time zones. Overall, if you can avoid it, try another product.
Andreas · 16 November 2023
★★★★★ 5/5
GoogleI’ve recently moved in to my first home and feel very fortunate to have been advised and assisted by the IMS team throughout the process. Thanks to Lynsey for the hard work and perseverance put in and for helping me to arrange and finalise my move.
Jacob · 22 December 2023
Agent replied · 19 June 2024
Thank you so much Jacob for your lovely review, it has been such a pleasure to work with you on buying your first home.
★★★★★ 3/5
TrustpilotHarassment
I’ve got no experience with it as a consumer hence why the fair 3 stars rather than 1. But anytime I book a meeting with anyone who is using Calendly for their diary, I get absolutely bombarded with harassment from Calendly. 5 text messages and 5 emails to remind me of an upcoming meeting is absolutely outrageous. That’s 50 notifications for a 5 meeting day, ridiculous. Sort it out.
Usman · 13 January 2026
★★★★★ 5/5
GoogleIMS & Lynsey as Property Director was excellent. Lynsey sold our house within 3 days on the 2nd viewing at the full asking price! Couldn’t ask for more. Always responsive & professional to any questions we had and we managed to complete in less than 3 months! Highly recommended and will definitely use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Stuart · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for the wonderful review! It was such a pleasure to sell your home, arrange your mortgage, solicitors and insurances! We wish you all the best in your new home, we look forward to working with again!
★★★★★ 5/5
GoogleLynsey has been amazing throughout the sale of my home. She has been professional, caring and determined to provide the best possible service for me. It has been an emotional journey and I am so glad she has been there every step of the way. Would recommend IMS 1000%
Kayley · 19 March 2025
★★★★★ 1/5
TrustpilotCalendly is VERY UNETHICAL in their ways
I requested a refund because their calendar wasn't syncing with my calendar and they hadn't notified me.. so essentially I was paying for a service for months and when I requested for a refund or some sort of compromise, the below was their response. I would highly recommend going with another service provider. This is embarrassing, misleading and very unethical on their end.
Rob · 25 February 2026
★★★★★ 5/5
TrustpilotJosh Stewart Provided Great Support!
We use Calendly at my company. I just took on a new role and managing the calendars for our team has been a newer experience for me. I was having issues and reached out to support. Josh Stewart was able to help me swiftly and even sent me a video on how to fix my issue. The video was a game changer and made it so easy to fix my issue with less back and forth! Thank you!
Kelsey · 6 November 2023
★★★★★ 1/5
TrustpilotCalendly auto charged me for another…
Calendly auto charged me for another year, i was at least expecting a reminder email. I was shocked to see the charge on my credit card today with no email reminders along side it. They just go on about the terms, yet you dont think they are going to just charge you without so much of a warning. I dont even use calendly any more, i have never earnt enough through it and yet its looking like I may not be able to even get my money back. I appreciate subscriptions are there for a reason however at least be fair about it and give me a chance to opt out. Do you think I remember what i did yesterday nevermind a year ago.Before you come out with your generic please email us, i already have. Apparently billing team need to decide if I get a refund. Shocking how you basically get us to agree to terms that, lets face it noone really reads fully.
Anon · 2 August 2024
Agent replied · 22 October 2024
Hello there, I do apologize for this instance and I want to make sure we get this resolved for you. Would you please reach out to us at support@calendly.com and we can look into this for you to ensure we get this taken care of? We look forward to hearing from you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
