Acorn Bexleyheath reviews

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.William at their Gravesend office withheld offers on a house I’m selling. I was selling two properties with this agent, and I got repaid by William, a convincing liar, advising me to sell to a buyer in a chain who was selling their house through Acorn but withholding an offer from a first time buyer for £19,000 more than the offer put forward. He told me the first time buyer ignored his follow up calls, however voice recordings prove he told them we had sold to a private buyer. An absolute lie. Acorns compliance manager, after my complaint, played down this devastating and costly experience stating ‘ I am sorry that William indicated to xxxxx that you had accepted a “private” offer. I have listened to the call and confirm that this was said. Neither William nor I have an explanation for this being said.’‘ In summary to the above, I am satisfied that William believed that was acting in your best interests’ ‘ I have made it clear to William that his communications must improve.’So no point in making a complaint for them acting illegally.I’d suggest avoid at all costs.As you can see from their reply , when they verbally tell someone a lie to deter them from filling out their own offer form - they put the onus back on the third party for not being formal. - tricksters.And William didn’t miscommunicate an offer I’d accepted- he made it up as there wasn’t one. They were still actively showing people the house for weeks after. He lied at the time of his phone call to someone making a verbal offer (clearly deterring them) shouldn’t Acorn be obliged to pass verbal offers on ?William didn’t want the first time buyer submitting a ‘formal’ offer, he lied so he could sell two houses and get two commissions- plain and simple.

Dave · 10 May 2023

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 24 October 2020

★★★★★ 5/5

Trustpilot

Dammy Ajanaku was a great Estate Agent!

Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!

David · 19 May 2023

★★★★★ 5/5

Trustpilot

Professional

We bought our house through the Sidcup branch of Acorn in October 2020. We dealt with Kelly and we were really impressed at how approachable she was and hugely appreciated the regular updates on our purchase. The purchase went smoothly and Acorn were a pleasure to deal with throughout.

Charlotte · 11 November 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, sold our house in one day. Pictures looked great lots of advise and support from Matt and his team. Kept us informed of progress and quickly dealt with any issues.Would recommend using Acorn to anyone considering selling their property.

Patricia · 15 April 2022

★★★★★ 5/5

Trustpilot

Very good chaps

I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn

Mete · 3 December 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I just wanted to let people know that Acorn in blackfen are very unprofessional!! Based on my personal experience with them. What they say and do are two different things. I told them not to value my property because it was going through court that they wasn't picked from the list which the solicitors and judge had arranged. I told two different people the manager and a lady that work there the same thing. They said not a problem we don't want to waste our time on a free valuation. We will cancel the appointment that my ex husband had made bearing in mind I live in this house.. What happens they did a valuation from the outside of my house even though they was told not to and said to me that they wont and its been cancelled.. please do not trust them they are liers.. because of their wrong choices they made. Me and my daughter may cost us losing our home.. very unprofessional

Emma · 22 February 2023

★★★★★ 5/5

Trustpilot

Katlyn was amazing from start to…

Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.

Kylie · 13 December 2022

★★★★★ 5/5

Trustpilot

11 Glendale

Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem

Romero · 16 February 2022

★★★★★ 1/5

Trustpilot

If only I could rate -5

If only I could rate -5Spare yourself from stress, trauma and disrespect, after paying 13% full management fees. If you come across Adam Slaney as the representative of Acorn, do not believe a word he will say. He will only make sure he onboards you, even at the cost of your mental health. He will not do due diligence to find a good tenants for you and will lie just to get in your pocket. He will lie to you about the tenants (that they are good and has been with Acorn for many years and had never been a problem) but the moment they enter your property they will turn into a nightmare.The property managers like Lisa lewis and Siobhan Smith are equally awful. You will be at their mercy to get rent or get any news about your property. Even after paying full fees every single month, they wont bother to inform the rent is delayed, which was every single month. Acorn representative will lie to you that they will check your properties. But they will never do that, they will never inspect your property or give you report. They can even change the locks and not bother to give you copies. These are bunch of con-agents including Nichole Lindsay. They will make you buy this guarantee and that warranty, but when it will be time to use them they will just put you on the pedestal and lie. They always work against you even after taking money which I found strange. They always wants to fix things that tenants have broken and tried to pass on to me as my duty. They kept on ripping me off with this or that without giving any explanation. Not only this they will also tell you “consider yourself lucky that you are getting the rent at least (even if its not in full or on time”.Acorn completely ignored any responsibility of getting me a bad tenant who doesn't pay on time and has been damaging my property. Also for strange reason they had been siding with the tenants and not trying to get them out (knowing very well that I with a young child and need to move back into my own property because of the cost of living crisis). Subtly threatening me with all the UK anti landlord laws over the phone. I am scared of loosing money, my home but they don't care. Anything matters to them is to rip out more money from me in the name of fees and services.If you have any respect for your time and hard earned money, avoid these people like plague.

Sudarshana · 17 January 2023

★★★★★ 5/5

Trustpilot

My partner and I viewed properties over…

My partner and I viewed properties over the weekend and the level of service was AMAZING! I would definitely recommend Leon and Acorn to anyone looking to buy their first home :) Thank you again Leon!!

Lily · 8 August 2022

★★★★★ 5/5

Trustpilot

Fab viewing

We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.

Daisy · 23 October 2023

★★★★★ 5/5

Trustpilot

Acorn in Welling were very friendly

Acorn in Welling were very friendly, polite and efficient throughout the sale of my property. Jake, Katlyn and Matt were there to answer questions and deal with any problems that occurred and make sure everything ran smoothly. Very happy with the whole transaction. Thank you.

Mrs · 4 February 2021

★★★★★ 5/5

Trustpilot

Great staff.

I have to say that the staff at Acorn (especially Tanya Weise) are incredibly skilled at liasing with tenants. It can often be a hard and thankless position but Tanya fulfills her brief with enormous patience and sensitivity.

Nicola · 22 April 2022

★★★★★ 5/5

Trustpilot

Amazing people and excellent service

We bought our flat through Acorn, and despite all the issues we experienced with our solicitors, Acorn were immensely supportive and responsive the whole time. Samantha Latham, our agent, in particular, was extremely supportive and kind to us and greatly helped us all along the way. She would sit on the phone for hours to get an update from the parties involved and give us the much needed information on the progress of our case, of which we were otherwise deprived. Acron deserve the full five star I have given them and I wouldn't hesitate to recommend their great service!

Ramin · 24 December 2022

★★★★★ 1/5

Trustpilot

Do not place a holding deposit you will not get it back

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers. It has been over 7 days so they do not adhere to their terms.

Tracy · 28 November 2024

★★★★★ 1/5

Trustpilot

I had an incredibly frustrating and…

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers

Frank · 28 November 2024

★★★★★ 1/5

Trustpilot

Utterly incompetent, financially damaging and untrustworthy

I am a landlord who has had several properties with Acorn over the years and Acorn are, without question, the worst estate agents I have ever dealt with. Their incompetence has cost me thousands of pounds, endless stress, and complete loss of trust.

Tony · 13 January 2026

★★★★★ 5/5

Trustpilot

Highly recommended, Jonathan was great.

Jonathan at Acorn couldn’t have been more helpful. A genuinely nice guy who was with us from the first viewings of our property Sale until contract exchange. He constantly updated us and helped us get answers when the solicitors were not so forthcoming.We had our property up for sale with another estate agent at the same time and amount of interest and viewings through acorn compared to the other agent was amazing.We were under offer within 2 weeks of Being up for sale.They really know they’re business and I would highly recommend Glen, John and the team.Thanks All. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Anthony · 12 February 2020

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Jon · 22 November 2024

★★★★★ 1/5

Trustpilot

Very poor experience with one member of the team - Joy Davis

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line.Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company.Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you).It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job.She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on.So in conclusion - bexleyheath branch - awesome team who will help at any point.Joy Davis - terrible.

Henry · 20 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Crystal from the Forest Hill…

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

Sally · 17 November 2024

★★★★★ 5/5

Trustpilot

I have to say that the experience we…

I have to say that the experience we had with Acorn Estate Agents in Swanley was absolutely one of the best experiences with any estate agents I have experienced. Mark Sugarman, the Manager, went above and beyond to assist us in finding a rental property at a suitable price and in a suitable area to cater for all our needs. I have nothing but good woods to say for the whole team.We have lived at the property for almost a year now and I have had no complaints with Acorns. We will definitely use them again when the time comes.

Jemma · 7 November 2019